by Lady Janey | Dec 17, 2018 | General, Mystery Shop Monday
My final Mystery Shop at Malmaison Cheltenham is a bit of an impromptu one but just couldn’t resist! I’d just popped in for tea and chats with one of the most inspirational women I’ve ever had the pleasure to meet – more news to come on that...
by Lady Janey | Dec 10, 2018 | Mystery Shop Monday
The focus of this week’s Mystery Shop at Richer Sounds Cheltenham isn’t my usual kind of shopping but when needs must, needs must. I didn’t head out intending to use the experience for a Mystery shop but I was really impressed by the standard of service received that...
by Lady Janey | Dec 3, 2018 | General, Mystery Shop Monday
This week’s Mystery Shop took me out of the county as I tested out the Customer Service at Travelodge Heathrow Terminal 5. Only me could stay in an airport hotel and not actually be going anywhere but still never mind, it was a chance to experience something a...
by Lady Janey | Nov 26, 2018 | General, Mystery Shop Monday
This week on Mystery Shop Monday I thought I’d check out the service at another of the largest supermarkets. I did my usual big shop at the start of the week but typically forgot a few things so decided to pop into my local Tesco store to pick up a few more bits to...
by Lady Janey | Nov 19, 2018 | General, Mystery Shop Monday
Last week’s Mystery Shop to Cavendish House was a stark reminder of the changing state of our High Street and the future challenges it faces. With this in mind, instead of heading to the High Street for my usual coffee and cake fix, I decided to take a look round some...
by Lady Janey | Nov 12, 2018 | General, Mystery Shop Monday
This week’s Mystery Shop is a sad one. Not because of the service received, in fact far from it but instead because it was a sorry reminder of the changing state of our High Street and some of the casualties caught up in its demise. Here’s what I thought when I headed...
