Who is Consumer Champion and Consumer Expert Jane Hawkes? How can she help you? I’m often asked what I do, how I help customers with consumer issues and how I support companies to deliver the very best customer service. Thought having my bio and testimonials in one place would be a good way to answer these questions so voilá, here they are. You can also find me on LinkedIn, Facebook, Instagram and X.

Pic Credit Nige Brown

Jane Hawkes Bio

As the Queen of Customer Service and a leading Consumer Champion and Consumer Expert Jane Hawkes advises on a range of consumer issues whilst championing the best of companies and challenging the worst to promote the highest standards of Customer Service. Jane is a welcome new face on our TV screens, the go to expert for radio stations nationwide and is regularly featured in national press. She is also an award winning personal finance expert.

With over 20 years experience on both sides of the counter, Jane is highly passionate about her area of expertise and consistently provides valued advice and recommendations as an outstanding customer service consultant. Confident, refreshing and engaging Jane’s personality shines through absolutely everything she does. Every appearance is tailored to meet the individual needs of the client and is delivered in her own inimitable style making her the number one choice as a keynote speaker in her field.

Example speaker engagements have included customer service keynotes and panel discussions as part of company conferences. Jane has also worked directly with companies on conflict management, leadership, soft skill and train the trainer exercises.  In addition Jane is currently working on a new campaign with a brand which involves a series of collaborations including participation in accessibility campaigns and round table discussions.

You can find out more about Jane’s media appearances via her ‘Work With Me’ page. Please email any consultancy enquiries to jane@ladyjaney.co.uk and media enquiries to nick.owens@magnifypr.co.uk.

Jane Hawkes Testimonials

‘Jane Hawkes aka Lady Janey is an expert in her field of customer service and would be an asset to any event as a speaker.’

Lorraine Kelly CBE

“Working with Lady Janey was an absolute pleasure. Jane brought a genuine warmth, credibility and authority to the conversation, helping to communicate our messages in a clear and relatable way for consumers. Her expertise as a consumer champion was evident throughout, and she engaged naturally with both media and audiences, striking the perfect balance between insight and approachability. Jane quickly understood our objectives and worked collaboratively with the team to ensure every interview landed with impact. Her professionalism, energy and commitment helped make the campaign a success, and we wouldn’t hesitate to work with her again.

Sam Walker, Press Office Manager Evri

‘I had the absolute pleasure of receiving customer service training from Jane, also known as Lady Janey, and I can confidently say it was valuable towards my professional development as a Customer Service Manager. Jane’s expertise in customer service is second to none, she brings a wealth of knowledge, real-world insight, and a passion for delivering excellence.

Her training sessions were engaging, practical, and tailored to my specific needs. In addition to the training, Jane also provided coaching and consultation, which were instrumental in helping me apply what I learned. Her support was reflective of the work she did with us, going beyond just training to truly empower and guide.

Jane’s enthusiasm for customer service is truly inspiring, and her commitment to raising the bar in customer service is evident in everything she does. Thanks to Jane, I now feel more confident, equipped, and motivated to deliver outstanding service in every interaction. I would highly recommend her to any individual or organisation looking to elevate their customer service standards.’

Jodie Mack,  Customer Service Manager Blum UK

“I’ve had the privilege of working alongside Jane Hawkes on a number of travel-focused articles and the impact is always impressive. Jane effortlessly combines consumer expertise with media presence which adds huge credibility to any press release. Jane’s ability to highlight real travel concerns whilst keeping her messages clear, engaging and accessible has helped us secure stronger media coverage and connect with audiences in a meaningful way. Jane is professional, insightful and a trusted voice in the travel space. She would be an asset to any brand looking to build its trust and visibility.”

Nick Owens, Magnify PR

‘As an industry, bathroom manufacturers are a few steps removed from end consumers due to the structure of home improvement supply chains. We wanted to bring end users closer, and Jane certainly provided our annual conference with a vivid picture of the impact of supply chain disruption on consumers. She was forthright in conveying consumer’s expectations, as well as articulating what differentiates poor from adequate to excellent public service. BMA looks forward to working with Jane again in the future.’

Tom Reynolds CEO Bathroom Manufacturers Association.

‘I would like to thank you for providing such an informative session and commend you on the quality of the both the presentation and the information provided. As a former sales executive, I am acutely aware of the importance of the topics covered in your speech and could not have put it across better myself.

I would encourage any prospective clients to enlist your services, with your clear ability to provide useful information or training to both team members or management alike and would like to wish you all the best for the future.’

Councillor Bob Donoghue, Mayor of Darlington

‘Janey joined the Gloucestershire Business Professionals as a guest speaker. Her insight into customer service to retain and ensure new clients within your business was outstanding. Janey’s knowledge and expertise is superb. We would highly recommend her services.’

Juliet Newton, Gloucestershire Business Professionals Network & Heart Heroes

Many thanks to all those who have supported and championed me on this incredible Lady Janey journey. I’ve never forgotten my ‘why’ which was to help people and hopefully give them a laugh along the way. I really hope I do so.

Jane