by Lady Janey | Oct 11, 2026 | Consumer Rights
Gift cards are a convenient way to give but they’ve also become a target for scammers, particularly so in the run up to Christmas. From tampered cards on shop racks to sophisticated online bots, fraudsters are finding new ways to drain gift card balances before...
by Lady Janey | Aug 24, 2026 | Consumer Rights, Travel
There are few things more frustrating than standing beside the baggage carousel watching suitcase after suitcase appear while yours seems to have vanished into thin air. Even worse is finally getting your luggage back only to discover that your suitcase has been...
by Lady Janey | Aug 8, 2026 | Consumer Rights, How to contact
Are you trying to get a refund from Evri? Has your parcel been lost or delayed? As a consumer champion, I hear from people every day who are frustrated by delivery problems and struggling to get the answers they need. The good news is that Evri does have several ways...
by Lady Janey | Apr 27, 2026 | Consumer Rights, Travel
If you fall ill on holiday abroad, your dream trip can rapidly become a nightmare experience. I recently spoke on BBC Breakfast about consumer rights in exactly this situation and one message stood out above all, timing is everything. If you act quickly and...
by Lady Janey | Apr 4, 2026 | Consumer Rights, Travel
Every peak travel period seems to bring a fresh wave of disruption and this Easter is no exception. With strikes affecting airlines and airports across Europe, many people are asking the same question: If things go wrong, who actually has to sort it out and who pays...
by Lady Janey | Mar 1, 2026 | Consumer Rights, Travel
Travel plans to Dubai and the wider UAE have been thrown into uncertainty following recent military escalation in the Middle East. Disruptions to airspace, flight cancellations and changes to UK government travel advice have left many travellers unsure of their...
