by Lady Janey | Aug 31, 2026 | Customer Service
Who is Consumer Champion and Consumer Expert Jane Hawkes? How can she help you? I’m often asked what I do, how I help customers with consumer issues and how I support companies to deliver the very best customer service. Thought having my bio and testimonials in...
by Lady Janey | Feb 17, 2026 | Customer Service
Let’s talk about AI customer service chatbots. I know, just reading those words probably makes your shoulders tense. So many of you tell me the same thing. You’re stuck in a loop. Pressing buttons. Repeating yourself. Typing into a little chat box that keeps sending...
by Lady Janey | Jan 22, 2026 | Customer Service, How to contact
We’ve all been there, hours waiting on hold listening to the world’s worst backing music and endless automated options to wade through. Would you just like to speak a real person? With my tips you can do just that. How to speak to a real person on the...
by Lady Janey | Jan 9, 2026 | Customer Service
A good restaurant experience isn’t about fuss or fine words. It’s about being looked after properly. In Covent Garden, where places are busy and time matters, clear service and competent staff are a big part of whether a meal feels enjoyable or like hard work. ...
by Lady Janey | Nov 28, 2025 | Customer Service
In the world of customer experience, we talk a lot about empathy, inclusion, and understanding our customers’ journeys. Yet for a significant community, Deaf British Sign Language (BSL) users, those journeys are often riddled with invisible barriers. While most...
by Lady Janey | Aug 22, 2025 | Customer Service
We often focus on what businesses should be doing to deliver great service ie faster responses, clearer communication and fairer policies. Yes of course, these things 100% matter. However what we should also be considering is how we can be better customers in ongoing...
