About Me


Hi, I’m Lady Janey!

Lady JaneyMy first experience of working in the Customer Service industry was at the age of 14 when I worked in the local hairdressers, beautifully accessorised with my shocking 80’s perm, as a Saturday junior. Eventually I moved on to work in restaurants and then took a job with Great British Air as cabin crew after finishing my degree. I was passionate about delivering excellent Customer Service and had some of the best times ever flying the world and looking after a whole range of different people.

Unfortunately, life got in the way and my Customer Service career was cut short when I was diagnosed with MS and unable to carry on being a hostie with the mostie. However, I’ve always had a keen eye for Customer Service and when we built our own home, we were battered with a whole range of predominantly dire experiences, interspersed with just the odd glimmer of brilliance, which is what ultimately drove me to put pen to paper.

So here I am now, providing help to anyone looking for redress and refunds after experiencing dismal Customer Service and working as a Mystery Shopper offering unique packages in order to improve standards of Customer Service and inspire excellence.

I am a guest author for WhichUK Conversation, a freelance writer for Cotswold Life magazine, have appeared on BBC Breakfast and have also been featured in the Daily Mail.

I really hope you enjoy reading my posts. Your comments and feedback are very welcome. Please also read my reviews of places which offer the very best of Customer Service here in the Cotswolds and let me know where you think I should visit on a Mystery Shop!

Happy reading!

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