I’m Jane Hawkes aka Lady Janey and I’m the Queen of Customer Service as crowned on BBC Your Money & Your Life by the King of Consumer himself Matt Allwright.
As a leading Consumer Champion in the UK I regularly appear in national press and leading publications. I’m an award winning UK Moneyblogger, the go to consumer expert specialising in travel for a number of local and national radio stations and I have become a regular in the media with appearances on BBC One, ITV, GB News and Channel 5 to my credit.
With over 20 years experience on both sides of the counter, I work proudly with companies to encourage the highest standards of Customer Service in the UK. Highly passionate about my area of expertise, I consistently provide valued advice and recommendations as an outstanding customer service consultant. I am also well versed at how best to deal with complaints and evaluate levels of customer service. You can read my some of my testimonials over on LinkedIn.
My first experience of working in the Customer Service industry was at the age of 14 when I worked in the local hairdressers, beautifully accessorised with my shocking 80’s perm, as a Saturday junior. Eventually I moved on to work in restaurants and then took a job with British Airways as cabin crew after finishing my degree. I was passionate about delivering excellent Customer Service and had some of the best times ever flying the world and looking after a whole range of different people.
Unfortunately, life got in the way and my Customer Service career was cut short when I was diagnosed with MS and unable to carry on being a hostie with the mostie. However, I’ve always had a keen eye for Customer Service and when we built our own home, we were battered with a whole range of predominantly dire experiences, interspersed with just the odd glimmer of brilliance, which is what ultimately drove me to put pen to paper.
So here I am now, providing help to anyone looking for redress and refunds after experiencing poor Customer Service, inspiring excellence and encouraging companies to improve standards of Customer Service.
On the Lady Janey blog I tackle a range of consumer issues whilst championing the best of companies and challenging the worst to promote the highest standards of service in the UK today.
My book ‘Are You Being Served? is inspired by the world of Customer Service and beautifully described by Lorraine Kelly CBE as “a delightful, insightful collection of poems.” My first book 30 Reasons to Hire a Mystery Shopper is also available to purchase on Amazon.
I really hope you enjoy reading my posts. Your comments and feedback are very welcome.
Happy reading!
Janey
