As the Queen of Customer Service, I love to champion the best of companies to inspire and promote the highest standards of Customer Service in the UK. Since the launch of the Lady Janey blog, I’ve written extensively about customer service have been a guest speaker at events and now have a NEW monthly consumer column. For easy reference here’s a selection of some of those customer service articles and appearances.
With Bee Wilson Chelt Networking
Customer Service Articles for Companies
https://uk.finance.yahoo.com/news/consumer-expert-lady-janey-claims-114800832.html
https://ladyjaney.co.uk/why-is-good-customer-service-important-for-small-businesses/
https://ladyjaney.co.uk/5-ways-to-deliver-excellent-post-pandemic-customer-service/
https://ladyjaney.co.uk/abuse-of-frontline-customer-service-staff-reaches-all-time-high/
https://ladyjaney.co.uk/the-5-biggest-customer-service-mistakes-companies-make/
Customer Service Articles for Customers
https://ladyjaney.co.uk/good-customer-service-do-women-do-it-better/
https://ladyjaney.co.uk/customer-service-why-cant-so-many-of-the-uks-biggest-firms-get-it-right/
https://ladyjaney.co.uk/5-ways-to-get-the-best-post-pandemic-customer-service/
https://ladyjaney.co.uk/customer-service-surveys-are-they-worth-it/
A highlight of my work is also the opportunity to write for other leading consumer websites such as Resolver and Which? Conversation. I’m a firm believer that taking good care of your team is the best way to ensure the delivery of excellent customer service. The importance of ‘people first, punters second’ is covered in this article for Resolver.
https://news.resolver.co.uk/how-to-support-your-employees-and-the-people-you-work-with/
My superpower in my work for consumers is that I know how to contact seemingly uncontactable companies.
Would you like to work with me? Click here to find out more about the services I offer and how I can support your business and connect with me on LinkedIn.
You can also hire me to speak or attend events via the award-winning Champions Speakers agency or the equally fabulous Speakers Agency.
Pic Credit: Bathroom Manufacturers Association
Testimonials
‘Jane Hawkes aka Lady Janey is an expert in her field of customer service and would be an asset to any event as a speaker.’
Lorraine Kelly CBE
‘As an industry, bathroom manufacturers are a few steps removed from end consumers due to the structure of home improvement supply chains. We wanted to bring end users closer, and Jane certainly provided our annual conference with a vivid picture of the impact of supply chain disruption on consumers. She was forthright in conveying consumer’s expectations, as well as articulating what differentiates poor from adequate to excellent public service. BMA looks forward to working with Jane again in the future.’
Tom Reynolds CEO Bathroom Manufacturers Association.
‘I would like to thank you for providing such an informative session and commend you on the quality of the both the presentation and the information provided. As a former sales executive, I am acutely aware of the importance of the topics covered in your speech and could not have put it across better myself.
I would encourage any prospective clients to enlist your services, with your clear ability to provide useful information or training to both team members or management alike and would like to wish you all the best for the future.’
Councillor Bob Donoghue
Mayor of Darlington
‘Janey joined the Gloucestershire Business Professionals as a guest speaker. Her insight into customer service to retain and ensure new clients within your business was outstanding. Janey’s knowledge and expertise is superb. We would highly recommend her services.’
Juliet Newton
Gloucestershire Business Professionals Network & Heart Heroes
“Jane has led question and answer sessions in my Facebook group. She is hugely knowledgable in the field of customer service and travel. She is very personable, relates well to the group and makes it an enjoyable, entertaining and exceptionally useful session.”
Eileen Adamson Your Money Sorted
