by Lady Janey | Jan 24, 2020 | General
There has to be a certain amount of flexibility in customer service in order to meet a variety of different needs. Every customer is different and likewise, every customer service situation. With this in mind, although company policies are all well and good, if they...
by Lady Janey | Jan 14, 2020 | General
Have you braved the sales yet? Despite all the doom and gloom of high street prophecies regarding the future of the high street, sales are well underway with some stores are offering lots of great discounts so if you missed out on Boxing Day like me then there’s still...
by Lady Janey | Jan 9, 2020 | General
There are many ways in which companies can effectively evaluate the standard of Customer Service they deliver, one of them being Mystery Shopping. Its popularity as a moneymaking side hustle has increased over the years and there are now a wealth of companies, which...
by Lady Janey | Jan 7, 2020 | Breakfast with
Happy New Year everyone! Not sure when it’s etiquette to stop saying that but as this is the first breakfast of 2020, I’m saying it anyway. I hope you had a fabulous Christmas and are surviving the return to work period. It’s back to business today too as I kick off...
by Lady Janey | Dec 30, 2019 | General
Wow what a year! I didn’t think that anything could possibly top 2018 especially when it culminated in a fabulous LIVE TV debut on BBC Breakfast and 2019 kicked off the same way but this has most definitely been another year to remember. It’s hard to believe that just...
