by Lady Janey | Jun 14, 2019 | General
On the 14th June 2017, just before 1am, a fire broke out in the kitchen of a 4th floor flat at the 24-storey Grenfell Tower block in North Kensington. 72 people died, countless others were injured and all of the residents lost their homes. Unbelievably, it’s two years...
by Lady Janey | Jun 11, 2019 | Breakfast with
If it’s not good enough, then it’s just not good enough. This week’s fabulous breakfast guest is a fellow consumer champion who has become my firm new ally in the quest to challenge poor Customer Service. Please welcome Grumpygit himself, Consumer Champion Scott...
by Lady Janey | Jun 8, 2019 | General
Automated call systems just drive me to distraction. There is nothing more irritating than calling a company with a quick query (that you you’ve already spent hours trying to find the answer to online) only to end up trawling your way through a series of random...
by Lady Janey | Jun 4, 2019 | General, Reviews
The sun is shining, the birds are tweeting and with the delicious Spring by Chez Mal Prix- Fixe Menu available at Malmaison Cheltenham, spring has most definitely sprung. Have you tried it yet? His Lordship doesn’t venture out much so when he does, it has to be...
by Lady Janey | May 27, 2019 | Breakfast with
Supporting independent retailers is very much at the heart of everything I do on the blog and in my world of Mystery Shopping, smaller companies frequently offer the very best of customer experiences leaving the larger ones who should know better firmly in the shade....
