How well do you know your consumer rights? Do you need help to resolve an issue with a company that’s just not listening?
I pride myself on championing the very best of companies and challenging the worst so if you’ve got a problem with a company that’s not playing fair, then as the Queen of Customer Service and a Consumer Expert specialising in travel, hospitality and retail, I can help.
If you love my blogs then please do take a listen to my BRAND NEW consumer podcasts over on Anchor. You can also catch me every Wednesday from 9-10am on the Travel Radio Breakfast Travel Hour and every Tuesday and Thursday at midday on Dean Radio on The Consumer Show.
Happy reading and listening! xxx
Top 10 Travel Tips for booking a post-pandemic holiday
Although international travel is no longer illegal, current advice is not to travel to amber or red list countries so options for anything other than essential travel are limited. There’s also a whole host of hoops to jump through if you’re planning a post pandemic...
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Cancellations and Refunds: The simple guide to getting your money back
Since the outbreak of Coronavirus, I’ve been inundated with more questions than ever from customers as to how to get refunds when events, flights and holidays are cancelled or when a service is no longer available. The problem is that there so much information out...
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There’s Customer Service and there’s Pawservice!
Our expectations as customers are at an all time high but we have had the chance during lockdown to focus on what really is important and reassess our priorities. Do we need to adjust our expectations accordingly and enjoy a simpler life? There’s a lot to be learnt...
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Why I booked my holiday direct but why you shouldn’t
Do you know what protection you have if you book a holiday direct with the host? Can the host make changes to your booking such as type of accommodation, facilities or price? I’ve just booked my annual holiday direct but here I explain why you shouldn’t. There...
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The Traffic Light System- A Simple Travel Guide
Far from making things clearer for prospective holidaymakers, the new traffic light system seems to have made the travel roadmap out of lockdown even more confusing. This has resulted in more questions than ever! What is the new traffic light system? How does it work...
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Post -Pandemic Holidays: If you can take the hit, book that trip?
The travel and tourism industry has been among the hardest hit in this pandemic and almost a year later with minimum support, it is still fighting for survival. The traffic light lists have been revealed with just a handful of destinations marked as green with most...
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Travel bubbles, the traffic light system and Covid passports- your questions answered
As we wait with baited breath for news of when international travel can resume and details of the traffic light system, the questions keep flooding in from those who have already booked holidays or are looking at doing so. Not only are there concerns about which...
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Blogging with Multiple Sclerosis- Why it’s just that little bit harder
Every day people with Multiple Sclerosis do as much as they can to move forward despite the challenges they face. It's such a wide ranging illness in terms of the extremity of symptoms and limitations on even basic everyday tasks but the core battle remains the same...
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Breakfast with Dan Whytock CEO of Down Your High Street
‘Breakfast with ….. is moving from travel to retail today as I chat about the future of the high street and consumer loyalty with Dan Whytock, CEO and Co-founder of Downyourhighstreet.com, the online shop window to independent retailers on the UK High Street. The site...
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5 ways to get the best post-pandemic UK holiday deals
Love it or hate it, the word ‘staycation’ looks like it’s here to stay and with uncertainty still surrounding the resumption of international travel, 'staycations' in the UK this year are proving a popular choice. What’s not quite so attractive though is the cost....
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How we can save and rejuvenate the High Street
The High Street has taken a battering over the past few years with the pandemic only serving to escalate its demise. How can we save and rejuvenate it? Ritchie Clapson CEng MIStructE, co-founder of propertyCEO takes a look in this guest post. Like many other...
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How to be better post-pandemic customers in 2021
The pandemic has brought out the very best in people as we unite together to fight the pandemic and support those on the front line. However it’s not been all hearts and flowers. The 2021 Crime Report from ACS indicates that verbal abuse and crime has risen during the...
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Breakfast with Top UK Moneybloggers Joleisa
As well as being a Consumer Champion and an expert in my field of travel, I’m also a UK Moneyblogger and it’s been really lovely of late to chat to my fellow Moneybloggers about their blogs and all things consumer related. Today’s fabulous breakfast guests are the...
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How can retailers provide what consumers now value- and need- the most?
Changes in retail have been accelerated by technology and ecommerce making it hard for retailers to keep up with changing demands from customers as well as implementing new technology. This has been exaggerated even more during the pandemic. Based on his experience,...
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How to make your consumer complaint stand out- and get results!
It’s easy to jump up and down when things go wrong and take to social media to vent those frustrations but will that get you any real results? Do you need to be a human encyclopedia of every single bit of consumer legislation in order to be able to be successful in...
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Breakfast with Claire Robinson Weekend Candy
Another week and a NEW 'Breakfast with......' interview! Who isn't dreaming of escaping right now to our favourite pocket of the UK? We might not be able to go on holiday yet but we can certainly plan it, book it and of course, dreams are still very much allowed. A...
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5 Inspirational Female Travel Writers
No doubt about it, this has been a shocking time for travel and the future of the industry still lies very much in the balance. However although our wings are still clipped for now, they won't be so forever. In the meantime there are 5 inspirational female travel...
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Breakfast with The Queen of Travel Sophie Griffiths
Despite the long trawl out of lockdown, 2021 is turning out to be one amazing year breakfast wise. I’ve got some equally amazing guests for you yet to come and today is another perfect example. Please welcome the Queen of Travel herself Sophie Griffiths. Sophie...
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5 reasons to book your holiday with a travel agent
Following the rollout of the vaccination programme and the announcement of a lockdown exit plan, consumer confidence has soared with a surge in holiday bookings both at home and abroad. Despite doubts over the possibility of long haul travel, Tui reported that...
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Hotel Quarantine – The biggest travel farce yet?
On the 15th February, new border rules for passengers arriving in England from a country on the banned travel list came into force. Anyone who has visited or passed through a red list country must quarantine in a government-designated hotel for 10 days. Will this be...
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Breakfast with Consumer Rights Lawyer Dean Dunham
The ‘Breakfast with…….’ interview series has gone from strength to strength since first launched last year with a constant stream of amazing guests. This week is no exception as my fabulous breakfast date is none other than Consumer Rights Lawyer Dean Dunham. By...
read moreRecent Posts
Top 10 Travel Tips for booking a post-pandemic holiday
Cancellations and Refunds: The simple guide to getting your money back
There’s Customer Service and there’s Pawservice!
Why I booked my holiday direct but why you shouldn’t
The Traffic Light System- A Simple Travel Guide
Post -Pandemic Holidays: If you can take the hit, book that trip?
Travel bubbles, the traffic light system and Covid passports- your questions answered
Blogging with Multiple Sclerosis- Why it’s just that little bit harder
Breakfast with Dan Whytock CEO of Down Your High Street
5 ways to get the best post-pandemic UK holiday deals