Saturday Spotlight- National Star: Raising the aspirations of people with disabilities
So here it is, the very last of the Saturday Spotlight interviews and very fitting it is too in light of my word of the year ‘inspired’ because this week’s guest represents an organisation, which is the absolute epitome of inspiration. Please welcome to the Lady Janey...
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5 of the Best Luxury Spas in the Cotswolds
With so much choice of fabulousness in the Cotswolds when it comes to spas, making that decision as to where to head for that much needed R & R can be tricky. From location to the offering and reputation, The Cotswolds undoubtedly leads the way in providing the most...
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Saturday Spotlight, The Coconut Tree Cheltenham
This week it's a return to the world of food and drink for the last few interviews of the Saturday Spotlight series. It’s been such a fabulous year and I've really enjoyed discovering some of the very best companies in the Cotswolds but all good things must come to an...
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Blogging with MS- Why it’s just that little bit harder
This week is MS Awareness week. Every day people with Multiple Sclerosis do as much as they can to move forward despite the challenges they face. It's such a wide ranging illness in terms of the extremity of symptoms and limitations on even basic everyday tasks but...
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Saturday Spotlight – The Old Courthouse Cheltenham
This week on Saturday Spotlight I’m spending time at another of privilegedpup’s favourite places! My guest is from the other side of the Northern Pennines but I’m sure we can share the Lady Janey sofa without squabbling too much. Please welcome General Manger of The...
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Good Customer Service- do women do it better?
Today it's International Women's Day and with the rise in demand for equal opportunities and an increasing awareness of gender equality, women are now successfully working in traditionally male roles and vice versa. But when it comes to good Customer Service, do women...
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Woodchester Valley Vineyard & Winery Tour and Tastings – A Lady Janey Review
What better way to spend a warm and sunny Saturday afternoon than by heading over to the Woodchester Valley Vineyard & Winery to experience a tour and tastings? At times like this, I don’t think my ‘job’ can get any better! With its award winning English still and...
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Saturday Spotlight- Cheltenham Animal Shelter and Short Bark & Sides Dog Grooming
This week on Saturday Spotlight it’s another personal choice by privilegedpup aka Barney who is really excited to share another of his new favourite places. Once he discovered that there was a fabulous grooming parlour at Cheltenham Animal Shelter we headed over off...
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Why there are still no winners with Wonga
In stark contrast to the height of its success in 2013 with over a million customers, Wonga had a taste of its own medicine. With the shoe firmly on the other foot in its financial struggle to stay afloat, it was booted into administration. But although no one else...
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Saturday Spotlight – Horse Pet Keepsakes Gloucester
This week on Saturday Spotlight I’ve got something completely different for you albeit still doggy related! I always worry about what life will be like when one day I don’t have my beautiful privilegedpup and I don’t ever want to forget him. Today’s guest provides a...
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Caroline’s Kitchen at The Everyman Theatre Cheltenham – A Lady Janey Preview
Fresh from its hit London run, the comedy Caroline’s Kitchen takes to the stage at The Everyman Theatre Cheltenham next week and I couldn’t be more excited! From the award winning Original Theatre Company, Caroline’s Kitchen, written by Torben Betts and directed by...
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Saturday Spotlight- The Lyon Inn, Westbury on Severn
This week it’s onwards with privileged pup’s choice of fabulous places to hang out. After a good run on the agility course, he was in need of some refreshment so where better to do so than in his new favourite local pub- The Lyon Inn, Westbury on Severn. Please...
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There’s shopping and there’s shopping- Bienvenue a Montpellier Cheltenham!
Shopping as we know it has changed and with it a shift of customer expectations. No longer is it enough for stores just to be stores and sell their wares accordingly relying solely on standard retail practices to survive. Nowadays, the focus is on developing a real...
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Will energy company Outfox the Market soon be out of the market?
Energy prices have been increasing markedly in recent months with some suppliers raising prices by as much as 20%. One of the smaller suppliers, Outfox the Market, is no exception to this and judging by the appalling way it has dealt with these increases, could it be...
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Saturday Spotlight- The Scurry School and Dog Agility Longhope
It’s back to getting out there and finding fabulous new companies for you all this week on Saturday Spotlight. It’s tough work so I’ve enlisted the help of privilegedpup aka Barney to sniff out the very best of the best! Please welcome to the Lady Janey sofa, the dog...
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How to Complain Effectively – 10 Top Tips: Guest Post by Helen Dewdney The Complaining Cow
When I started writing about Customer Service after years of exasperation with the increasing tide of mediocrity, I never thought in a million years that the Queen of Consumer Rights herself would one day be writing a guest post on the Lady Janey blog! But following...
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Saturday Spotlight- Laura Harvey from The Lucky Onion: Putting Cheltenham firmly on the map
This week on Saturday Spotlight I’m chatting to the lovely Laura Harvey from The Lucky Onion, a family collection of boutique hotels, restaurants and country pubs in the Cotswolds and a company with a passion for delivering outstanding customer experiences. The...
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The Everyman Theatre- NEW Spring Season Preview
From the breathtakingly cool Thriller celebrating the legend that is Michael Jackson to the powerful tragedies of Shakespeare and the fun of a traditional pantomime, The Everyman Theatre always has a show for everyone and the NEW Spring season looks set to be just as...
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Saturday Spotlight – Sara Reader from Cheltenham Open Door
January has been such an amazing month and this week’s Saturday Spotlight guest sees the theme of inspiration culminate in the best possible way. Please welcome to the Lady Janey sofa, the very lovely and inspirational Sara Reader from Cheltenham Open Door. Sara...
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Fame The Musical at The Everyman Theatre Cheltenham – A Lady Janey Review
Conceived and developed by David de Silva, the 30th anniversary tour of Fame the Musical hit the stage of The Everyman Theatre in style on Monday with a burst of vibrant dance, energy and song. Based on the 1980 film, Fame documents the inspired journeys of...
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7 ways to beat the blues this Blue Monday
Mondays are always awful. Undoubtedly the worst day of the week; an early start for work after the weekend with rush hour starting an hour earlier than usual and lasting twice as long, five days to go before another weekend and my local pub is shut in the evening. If...
read moreHi, welcome to Lady Janey, my unique Customer Service blog! Whether it be in the hospitality or service industry; on the high street or online, I’m here to share what’s good and what’s not so good in the world of Customer Service today and how to ensure that what you spend your hard earned money on is worth every penny!
My EXCLUSIVE Saturday Spotlight directory of excellence showcases only the VERY BEST of local Cotswolds companies and features interviews with the fabulous people behind excellent customer experiences and my Reviews include my personal recommendations of where is best to eat, drink, visit and stay.
*LATEST NEWS* I am pleased to announce that following years of working as a Mystery Shopper for private companies, I am now able to offer my own Bespoke Mystery Shopping Experiences! Please contact me to find out more!
Happy reading! x
Recent Posts
Saturday Spotlight- National Star: Raising the aspirations of people with disabilities
5 of the Best Luxury Spas in the Cotswolds
Saturday Spotlight, The Coconut Tree Cheltenham
Blogging with MS- Why it’s just that little bit harder
Saturday Spotlight – The Old Courthouse Cheltenham
Good Customer Service- do women do it better?
Woodchester Valley Vineyard & Winery Tour and Tastings – A Lady Janey Review
Saturday Spotlight- Cheltenham Animal Shelter and Short Bark & Sides Dog Grooming
Why there are still no winners with Wonga
Saturday Spotlight – Horse Pet Keepsakes Gloucester