How well do you know your consumer rights? Do you need help to resolve an issue with a company that’s just not listening?

I’m Lady Janey and I’m a Consumer Champion and a unique Customer Service Blogger as featured in the Daily Mail, The Sun as well as Woman, Woman’s Own, Pick Me Up and Take a Break magazines. I’m the ‘go to’ consumer expert for national radio stations and a guest author for WhichUK Conversation and ResolverUK. I don’t take any prisoners when it comes to standing up for your rights so if you’ve got a problem, I can help.

On the Lady Janey blog I tackle a range of consumer issues whilst championing the best of companies and challenging the worst to promote the highest standards of Customer Service in the UK today. The exclusive Saturday Spotlight directory of excellence showcases only the VERY BEST of companies and the ‘Breakfast With ……’ series covers interviews with some of the biggest players in Business & Customer Service today. Mystery Shop Monday sees me out and about finding out exactly which companies provide good service and which definitely don’t and My Reviews cover only the very best places to eat, drink, visit and stay.

Have you read my latest book ‘Are You Being Served? It’s inspired by the world of Customer Service and beautifully described by Lorraine Kelly as “a delightful, insightful collection of poems.” My first book 30 Reasons to Hire a Mystery Shopper is also available to purchase on Amazon.

 

 

Happy reading!

 

Five Tips for Small Business Owners in 2020

When you’re first starting out your business, it’s vital to distinguish yourself from other brands. According to recent statistics from the Telegraph, 60% of new businesses in the UK are projected to fail within three years, and 20% are projected to close their doors...

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