Open Evening at Chapel Spa Cheltenham

“To ease away the stress of life”, that’s the mission of Chapel Spa in Cheltenham and what a truly fabulous mission it is. As I stood on the balcony during last week’s Open Evening, just listening to the therapists describing and demonstrating the magic of their...

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Hi, welcome to Lady Janey, my unique Customer Service blog, the first of its kind in the UK. Whether it be in the hospitality or service industry; on the high street or online, I’m here to share what’s good and what’s not so good in the world of Customer Service today and how to ensure that what you spend your hard earned money on is worth every penny!

Please check out my EXCLUSIVE Saturday Spotlight directory of excellence where only the VERY BEST of local Cotswolds companies are invited to talk about what they do and give their views on customer service. If you would like your company to be included, please get in touch via my Work With Me page.

In addition, the exciting NEW series of Saturday Spotlight features interviews with the fabulous people behind excellent customer experiences here in the Cotswolds and the first interview will be live THIS SATURDAY so don’t miss it!

My Reviews include my personal recommendations of where is best to eat, drink, visit and stay and the NEW weekly Mystery Shop Monday series sees me out and about in Gloucestershire finding out which companies really do offer excellent customer service, and which ones definitely do not! #watchoutforthenails

Happy reading! x

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