Hi I’m Jane Hawkes aka Lady Janey,

As the Queen of Customer Service and a Consumer Champion specialising in travel, I champion the very best of companies and services and challenge the very worst.

My superpower is that I know how to contact seemingly uncontactable companies to get your refund or redress. Check out my ‘How to Contact‘ section so you can do the same? 

Plus as a personal finance expert, I’ve got lots of tips as to how you can make the most of your money in 2024.

If you’d like to work with me please do get in touch via my media page.

Views and opinions are my own. Happy reading! x 

Jane Hawkes As featured in NEW 2024
World Kindness Day: How to be better customers

World Kindness Day: How to be better customers

Verbal and physical abuse of retail workers is at an all time high and there are calls for changes in the law to protect staff. A recent survey by the British Retail Consortium found incidents of violence and abuse towards retail workers had nearly doubled post...

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What is drip pricing and how can you avoid it

What is drip pricing and how can you avoid it

Have you been caught out by drip pricing or drip email pricing? Airlines, hotels, holiday parks, tickets, car finance, delivery apps, car rental, online shopping, telecoms companies and insurance. Drip pricing is becoming increasingly common across a range of...

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Is it worth booking a package holiday?

Is it worth booking a package holiday?

Are you thinking of booking a package holiday? Is it worth it? What are the pros and cons? Please read on to find out.   What is a package holiday? A package holiday is one which includes at least two different travel elements such as flights, accommodation and...

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7 Top Travel and Holiday Tips for 2024

7 Top Travel and Holiday Tips for 2024

Are you planning a trip or holiday in 2024? Here are my 7 top travel and holiday tips to ensure you get the most for your money and the best consumer protection.       Book your trip through a reputable travel agent   You may well save money short term...

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Lady Janey
Jane Hawkes As featured in NEW 2024
Jane Hawkes aka Lady Janey: My Customer Service Articles and Events
Evri introduces new doorstep delivery preferences in partnership with Scope
Three easy ways to save money on energy bills this winter
How to save money by switching bank account
Which? Best and Worst Airlines for Customer Service 2024 New Research
How to get through to a real person in a call centre
How to contact Evri (and speak to a real person!)
How to contact British Airways (UPDATED!)
My year in review: Looking back at 2023 and forward to 2024
World Kindness Day: How to be better customers
What is drip pricing and how can you avoid it
3 ways to save money on pet insurance
5 simple ways to save money on water bills
How to speak to a real person in customer service
Zero Spend September: 20 Ways To Make Easy Post Summer Savings
Is it worth booking a package holiday?
7 Top Travel and Holiday Tips for 2024
How to cheat the chatbots and get through to a real person
My Savvy Travel Tips, Exclusives, Bylines and Articles
Citizens Advice Parcel League Table 2023: Best and Worst Delivery Firms
How To Keep Calm And Carry On When Experiencing Poor Customer Service
Jane Hawkes aka Lady Janey: My Customer Service Articles and Events
3 ways to save money on pet insurance
Evri introduces new doorstep delivery preferences in partnership with Scope
5 simple ways to save money on water bills
Three easy ways to save money on energy bills this winter
How to speak to a real person in customer service
How to save money by switching bank account
Zero Spend September: 20 Ways To Make Easy Post Summer Savings
Which? Best and Worst Airlines for Customer Service 2024 New Research
5 Ways to Transform Your Lounge with the Right Flooring
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