Fame The Musical at The Everyman Theatre Cheltenham – A Lady Janey Review
Conceived and developed by David de Silva, the 30th anniversary tour of Fame the Musical hit the stage of The Everyman Theatre in style on Monday with a burst of vibrant dance, energy and song. Based on the 1980 film, Fame documents the inspired journeys of...
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7 ways to beat the blues this Blue Monday
Mondays are always awful. Undoubtedly the worst day of the week; an early start for work after the weekend with rush hour starting an hour earlier than usual and lasting twice as long, five days to go before another weekend and my local pub is shut in the evening. If...
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Saturday Spotlight – Helen Dewdney, The Complaining Cow plus a chance to WIN a signed copy of her book
This week the Saturday Spotlight theme of Inspiration continues with an EXCLUSIVE interview with the ULTIMATE Oracle for any type of consumer issues, Helen Dewdney aka The Complaining Cow. Honest, direct and to the point, there’s no pulling the wool over Helen’s eyes...
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5 of the Best Luxury Spas in the Cotswolds
With so much choice of fabulousness in the Cotswolds when it comes to spas, making that decision as to where to head for that much needed January R & R can be tricky. From location to the offering and reputation, The Cotswolds undoubtedly leads the way in providing...
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Saturday Spotlight- James Dodkins Customer Experience Rockstar
This week on Saturday Spotlight, I’m so excited to continue the theme of inspiration with an EXCLUSIVE interview with the real life Customer Experience Rockstar who inspired me to embark on my Customer Service mission! Please welcome to the Lady Janey sofa, the...
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Why are the tariffs of energy suppliers still so difficult to compare?
Regardless of any measures introduced to simplify the process, there is still a real issue with confusing pricing and tariffs from energy suppliers. Although simplifying tariffs has been a goal of Ofgem for some time, the pricing of energy to retail customers still...
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Saturday Spotlight- Julie Kent Vice Chair Pied Piper Appeal and all round Wonder Woman!
Inspired. That’s my word for this year and it’s a new theme, which will run across my January Saturday Spotlight Chats as I meet up with some inspirational individuals who provide invaluable services to others! What better way to kick things off than by chatting on...
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Rises in rail fares – Do passengers ever benefit from rail fare increases?
Today sees another hike in regulated rail fares with an average increase of 3.1% and the largest rise since 2013. The consequence being that some long distance rail commuters will see their costs of getting to work go up by more than £100! Where is the justification...
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What a year! A look back at 2018 and forward to 2019!
What a year! It's been a real whirlwind. From discovering and working with amazing local companies and organisations, attending an array of VIP events, award ceremonies and conferences, being interviewed on local radio to writing for Cotswold Life and WhichUK,...
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5 reasons to brave the January sales
Despite all the doom and gloom of high street prophecies regarding the future of the high street, sales are well underway with some stores already offering discounts so if you missed out on Boxing Day like me then there’s still time to grab that bargain. But after all...
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Is regifting Christmas presents really that bad?
Merry Christmas everyone! Did Santa bring you what you hoped for? Well no worries if not because nowadays it seems that regifting has become quite a ‘thing’. What do you think about it? Are you a regifter? Is regifting Christmas presents really that bad? There are...
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Saturday Spotlight Christmas Special – Martin Bundy from John Lewis & Partners Cheltenham
What better way to start the Christmas holiday and finish this series of Saturday Spotlight than with a very special EXCLUSIVE Customer Service chat with today’s guest! Please welcome to the Lady Janey sofa the Branch Manager of the NEW John Lewis & Partners store in...
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7 Airport Tips- How to stay sane when travelling by air this Christmas
Do you like travelling? I've always loved going to different places and seeing the world but must admit that travelling can often take the edge of the excitement. Airports in particular can be very busy, stressful and tiring places especially at this time of year. I...
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Mystery Shop Monday – Lunch at Malmaison Cheltenham
My final Mystery Shop at Malmaison Cheltenham is a bit of an impromptu one but just couldn't resist! I'd just popped in for tea and chats with one of the most inspirational women I've ever had the pleasure to meet - more news to come on that one so watch out for her...
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Saturday Spotlight – Luc Morel from The Ivy Montpellier Brasserie Cheltenham
This week’s Saturday Spotlight takes me back to one of my chosen 5 companies for delivering excellent Customer Service as featured in the March edition of Cotswold Life and what better time to return than on the week it celebrates the first anniversary of its launch!...
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Whatever happened to Christmas spirit? How to be a better customer this Christmas!
BBC News reported this week that a mum spat in the face of a Christmas elf and verbally abused others in a shopping centre in Stockton. It seems she lost her temper when she couldn’t take her child into the grotto because she did not have a booking. Christmas can be a...
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Mystery Shop Monday- Richer Sounds Cheltenham
The focus of this week’s Mystery Shop at Richer Sounds Cheltenham isn’t my usual kind of shopping but when needs must, needs must. I didn’t head out intending to use the experience for a Mystery shop but I was really impressed by the standard of service received that...
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Saturday Spotlight – The Little Jet Company Staverton Gloucestershire
It’s back to my hostess with the mostess trolley dolly days for this week’s Saturday Spotlight with a visit to a private executive jet company where delivering premium Customer Service is at the very heart of the operation! Please welcome to the Lady Janey sofa, the...
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Tropic Skincare VIP Experiences- A Lady Janey Review
What better way to enjoy some quality catch up bubbles time with your oldest, bestest friends than by trying out a whole new range of natural beauty products in the comfort of your very own home. This was one opportunity not to be missed so when I was recently offered...
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Mystery Shop Monday- Travelodge Heathrow Terminal 5
This week's Mystery Shop took me out of the county as I tested out the Customer Service at Travelodge Heathrow Terminal 5. Only me could stay in an airport hotel and not actually be going anywhere but still never mind, it was a chance to experience something a little...
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Saturday Spotlight – Will Wellon from The Spa at Hatherley Manor
Welcome to the second interview in my NEW exclusive Saturday Spotlight series where I’m out and about meeting the real people behind fabulous Customer Service Experiences in the Cotswolds. This week I'm back to my favourite world of spas so please welcome to the Lady...
read moreHi, welcome to Lady Janey, my unique Customer Service blog! Whether it be in the hospitality or service industry; on the high street or online, I’m here to share what’s good and what’s not so good in the world of Customer Service today and how to ensure that what you spend your hard earned money on is worth every penny!
My EXCLUSIVE Saturday Spotlight directory of excellence showcases only the VERY BEST of local Cotswolds companies and the NEW series of Saturday Spotlight features interviews with the fabulous people behind excellent customer experiences!
My Reviews include my personal recommendations of where is best to eat, drink, visit and stay and the Mystery Shop Monday series reveals which companies really do offer excellent customer service, and which ones definitely do not! #watchoutforthenails
Happy reading! x
Recent Posts
Fame The Musical at The Everyman Theatre Cheltenham – A Lady Janey Review
7 ways to beat the blues this Blue Monday
Saturday Spotlight – Helen Dewdney, The Complaining Cow plus a chance to WIN a signed copy of her book
5 of the Best Luxury Spas in the Cotswolds
Saturday Spotlight- James Dodkins Customer Experience Rockstar
Why are the tariffs of energy suppliers still so difficult to compare?
Saturday Spotlight- Julie Kent Vice Chair Pied Piper Appeal and all round Wonder Woman!
Rises in rail fares – Do passengers ever benefit from rail fare increases?
What a year! A look back at 2018 and forward to 2019!
5 reasons to brave the January sales