Mystery Shop Monday- Richer Sounds Cheltenham
The focus of this week’s Mystery Shop at Richer Sounds Cheltenham isn’t my usual kind of shopping but when needs must, needs must. I didn’t head out intending to use the experience for a Mystery shop but I was really impressed by the standard of service received that...
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Saturday Spotlight – The Little Jet Company Staverton Gloucestershire
It’s back to my hostess with the mostess trolley dolly days for this week’s Saturday Spotlight with a visit to a private executive jet company where delivering premium Customer Service is at the very heart of the operation! Please welcome to the Lady Janey sofa, the...
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Tropic Skincare VIP Experiences- A Lady Janey Review and a chance to WIN a Face Smooth Exfoliator
What better way to enjoy some quality catch up bubbles time with your oldest, bestest friends than by trying out a whole new range of natural beauty products in the comfort of your very own home. This was one opportunity not to be missed so when I was recently offered...
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Mystery Shop Monday- Travelodge Heathrow Terminal 5
This week's Mystery Shop took me out of the county as I tested out the Customer Service at Travelodge Heathrow Terminal 5. Only me could stay in an airport hotel and not actually be going anywhere but still never mind, it was a chance to experience something a little...
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Saturday Spotlight – Will Wellon from The Spa at Hatherley Manor
Welcome to the second interview in my NEW exclusive Saturday Spotlight series where I’m out and about meeting the real people behind fabulous Customer Service Experiences in the Cotswolds. This week I'm back to my favourite world of spas so please welcome to the Lady...
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The most wonderful time of the year? 5 ways to reduce stress this Christmas
It’s that time of year when everyone is rushing around trying to complete their Christmas shopping in record time. The queues are long, the shops are full and purses are feeling the strain. In fact sometimes, far from being the most wonderful time of the year, the...
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Mystery Shop Monday- Tesco Gloucester
This week on Mystery Shop Monday I thought I’d check out the service at another of the largest supermarkets. I did my usual big shop at the start of the week but typically forgot a few things so decided to pop into my local Tesco store to pick up a few more bits to...
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Saturday Spotlight – Buckland Garden Machinery
This week on Saturday Spotlight, I've got a completely different type of company for you- one that's about as far from nails, spas and hair salons as you can get! In fact you may think that I have finally lost it but no, this week only serves to prove that I am always...
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Melt With Love Winter Soy Wax Melts and a chance to WIN a box of the fabulous Christmas scents!
Earlier this year I had the chance to try some gorgeous natural soy wax melts courtesy of Melt with Love and was in absolute melting heaven. Now Christmas has arrived early in the form of a fabulous box of your favourite festive scents and even more excitingly, you...
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Mystery Shop Monday- The Montpellier Cafe at The Courtyard Cheltenham
Last week’s Mystery Shop to Cavendish House was a stark reminder of the changing state of our High Street and the future challenges it faces. With this in mind, instead of heading to the High Street for my usual coffee and cake fix, I decided to take a look round some...
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Saturday Spotlight – Gee’s Beauty at Malmaison Cheltenham
Can you ever have enough spas? No I don’t think that could ever possible. This week’s Saturday Spotlight takes me to a fabulous NEW spa in Cheltenham! Please welcome to the Lady Janey sofa, the lovely and talented Georgia from Gee’s Beauty at Malmaison. When she...
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Black Friday Madness- 7 reasons why I won’t be spending on Black Friday
This year Black Friday season seems set to last even longer than ever and according to data by Barclaycard, spending in 2017 was up by 7% compared to the previous year. In a time where debt is spiralling and many families are struggling to make ends meet, is it only...
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Open Evening at Chapel Spa Cheltenham
“To ease away the stress of life”, that’s the mission of Chapel Spa in Cheltenham and what a truly fabulous mission it is. As I stood on the balcony during last week’s Open Evening, just listening to the therapists describing and demonstrating the magic of their...
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Mystery Shop Monday – Café Zest at House of Fraser, Cavendish House Cheltenham
This week’s Mystery Shop is a sad one. Not because of the service received, in fact far from it but instead because it was a sorry reminder of the changing state of our High Street and some of the casualties caught up in its demise. Here’s what I thought when I headed...
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Saturday Spotlight – Customer Service Chats with Zoe Douglas, Spa Manager at Dormy House Hotel and Spa
This week’s Saturday Spotlight marks the launch of the brand NEW series of Saturday Spotlight interviews! I’ll still be regularly showcasing some of the very best local companies but additionally, I’ll also be chatting on the Lady Janey sofa to the real people behind...
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A Blogger Day Out in Cheltenham and Lunch at Cotswold Grange Hotel
A blogger day out in Cheltenham and a tour followed by lunch at one of the best boutique hotels in the Cotswolds! Absolutely, don’t mind if I do. Last month I was lucky enough to take part in a joint event for both Bristol and Cotswold bloggers organised in...
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Temple Spa Skin Therapy Class Experiences – A Lady Janey Review
As a self confessed spa addict, I couldn’t believe my luck when I found out that Temple Spa not only produce the very best in luxury spa and skincare products but when you host one of their Spa To Go classes, you can relax, enjoy the whole experience in the comfort of...
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Mystery Shop Monday – Patisserie Valerie Gloucester
This week’s Mystery Shop sees me awarding my first set of full marks of overall experience! After its recent negative stint in the press spotlight, I couldn’t resist heading over to Patisserie Valerie in Gloucester to see if the latest publicity had had any effect on...
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Saturday Spotlight Makeover – New Series Coming Soon!
Good Morning Saturday Spotlighters, apologies for the interruption to the usual schedule of fabulousness but this week, Saturday Spotlight is undergoing an exciting little makeover. In the meantime I’d like to take the opportunity to thank all the absolutely fabulous...
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Reverse Advent Calendar Campaign – Will you be taking part?
Sometimes I find it quite hard to believe that we live in what is widely regarded as a first world country and yet there are still people who frequently go hungry and worry about how they will feed their families. Sadly Christmas isn’t always the most wonderful time...
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The New Regis Hair Salon in Regent Arcade Cheltenham- A Lady Janey Review
I love to try new things and new places- except when it comes to my hair because I’m a creature of habit so if I find somewhere that works for me then I tend to stick to it. I also wouldn’t normally choose a ‘chain’ hairdressing salon because I worry that the service...
read moreHi, welcome to Lady Janey, my unique Customer Service blog, the first of its kind in the UK. Whether it be in the hospitality or service industry; on the high street or online, I’m here to share what’s good and what’s not so good in the world of Customer Service today and how to ensure that what you spend your hard earned money on is worth every penny!
Please check out my EXCLUSIVE Saturday Spotlight directory of excellence where only the VERY BEST of local Cotswolds companies are invited to talk about what they do and give their views on customer service. Plus there’s also the NEW series of Saturday Spotlight featuring interviews with the fabulous people behind excellent customer experiences here in the Cotswolds!
My Reviews include my personal recommendations of where is best to eat, drink, visit and stay and the NEW weekly Mystery Shop Monday series sees me out and about in Gloucestershire finding out which companies really do offer excellent customer service, and which ones definitely do not! #watchoutforthenails
Happy reading! x
Recent Posts
Mystery Shop Monday- Richer Sounds Cheltenham
Saturday Spotlight – The Little Jet Company Staverton Gloucestershire
Tropic Skincare VIP Experiences- A Lady Janey Review and a chance to WIN a Face Smooth Exfoliator
Mystery Shop Monday- Travelodge Heathrow Terminal 5
Saturday Spotlight – Will Wellon from The Spa at Hatherley Manor
The most wonderful time of the year? 5 ways to reduce stress this Christmas
Mystery Shop Monday- Tesco Gloucester
Saturday Spotlight – Buckland Garden Machinery
Melt With Love Winter Soy Wax Melts and a chance to WIN a box of the fabulous Christmas scents!
Mystery Shop Monday- The Montpellier Cafe at The Courtyard Cheltenham