How well do you know your consumer rights? Do you need help to resolve an issue with a company that’s just not listening?
I’m Lady Janey and I am one of the top 5 Consumer Champions in the UK as featured in the Daily Mail, The Sun and Woman, Woman’s Own, Pick Me Up and Take a Break magazines. I’m an expert in my field specialising in travel and hospitality and I’m also a guest author for WhichUK Conversation and ResolverUK. I don’t take any prisoners when it comes to standing up for your rights so if you’ve got a problem with a company that’s not playing fair, then I can help.
On the Lady Janey blog I tackle a range of consumer issues whilst championing the best of companies and challenging the worst to promote the highest standards of Customer Service in the UK today. The exclusive Saturday Spotlight directory of excellence showcases only the VERY BEST of companies and the ‘Breakfast With ……’ series covers interviews with some of the biggest players in Business & Customer Service today. Mystery Shop Monday sees me out and about finding out exactly which companies provide good service and which definitely don’t and My Reviews cover only the very best places to eat, drink, visit and stay.
Have you read my latest book ‘Are You Being Served? It’s inspired by the world of Customer Service and beautifully described by Lorraine Kelly as “a delightful, insightful collection of poems.” My first book 30 Reasons to Hire a Mystery Shopper is also available to purchase on Amazon.
The introduction of a three tier system and increased restrictions in England to help prevent the spread of Coronavirus has placed further uncertainty on travel plans leaving many now not sure where they can go, if they can go and who with. What does the new...read more
It’s National Customer Service Week and this has shone a spotlight on good and bad firms and how they have faired over the past few months. We are doing online shopping now more than ever, and with that comes an array of problems with deliveries and a host of fob offs...read more
Statistics show that 9/10 people are concerned about their personal data. Are you? In today’s data driven world we need to be aware that everything we share online is processed and stored and that the companies in question are responsible for keeping it safe. But what...read more
With that feeling of clipped wings, travel is at the forefront of many minds. We are all desperate to return to normality, to book our next getaway stress-free and to feel the sand between our toes on far off shores once again. If we look back a year or two, the...read more
There’s nothing I love more than connecting with fellow consumer champions who spend their time fighting for your rights. Today’s fabulous guest is a firm thorn in the side of Currys PC World and Carphone Warehouse as she daily calls out ‘Their abysmal customer...read more
In a bid to stem coronavirus outbreaks, some areas experiencing an increase in cases have been placed in local lockdown with tightened restrictions. This means that residents of those areas must stay at home under Government advice. But how does this affect holiday...read more
The future of the High Street is a current hot topic with Coronavirus proving yet another stumbling block in its struggle for survival. I’m super chuffed today to have fellow Northerner Savvy Catherine as my breakfast guest! Catherine Shuttleworth is CEO and founder...read more
Coronavirus caught everyone off-guard and businesses had to adapt and embrace different ways of working to survive. Staff have been furloughed and everyone has struggled to deal with it all in one way or another. It has had a profound impact on everyone’s lives....read more
The Eat out to Help Out scheme was brought in to encourage the public to support the restaurant industry, which has been hard hit by the Coronavirus lockdown. Has it done that? Yes it has with diners booking in their droves and restaurant tables fully booked Monday-...read more
Passport- check, suitcase- check, sun lotion- check. After months of lockdown many of us have been looking forward to finally getting that long awaited break we’ve been waiting for. But this year that pre travel checklist is looking very different. What do you need to...read more
Alongside being a Consumer Champion, I’m proud to be a UK Moneyblogger and am beyond chuffed today to be having breakfast with one of my blogging inspirations. Please welcome fellow UKMoneyblogger and quite possibly the kindest person you could ever meet ThriftyMum...read more
It’s summer and that can only mean one thing: ICE CREAM and lots of it! Luckily I don’t have far to go to pick up the very best that Gloucestershire can offer. At Cherry Moo HQ in the heart of the Cotswolds, Lisa Denham creates the dreamiest, creamiest ice cream ‘like...read more
You’d think that after all this time, we’d be grateful that against all odds some restaurants have opened their doors once more meaning we can enjoy a nice meal with someone else doing all the cooking and washing up. But no, the attitude of some is far from gratitude...read more
With face masks and coverings to become the new norm, the next dilemma is where to get one from and will it give you the best protection? Safermask is a safe reusable mask, which can be used in any non-medical role. Mask wearing has been compulsory on public...read more
It’s a real shame nowadays that it’s hard to know who we can trust and who we can’t. Over the years I've lost confidence in the ability of someone to do a job well or a product to do what it says on the tin. From buying cars to ordering paint, there have been more...read more
Trying to get refunds from companies is sometimes not the easiest of tasks but at the moment it’s proving almost impossible. If the company is not forthcoming in paying the refund that you are legally owed then here are 10 ways you can get your money back. ...read more
From the 10th July passengers arriving in England from dozens of listed countries have not had to quarantine for 14 days on arrival. Travel to these predominantly tourist destinations is considered as being ‘a reduced risk.’What do you need to consider if you do...read more
A breakfast with someone who doesn’t do breakfast? Luckily today’s fabulous guest for the long awaited return to the Breakfast With series has made a tiny little social distanced exception just for me. I don’t think I’ve ever been this excited! Please welcome fellow...read more
It’s hard to do everything especially when you’re a small business and we all need a helping hand now and then. Social Media is an integral part of every marketing strategy and the ultimate cost effective promotional opportunity. In a fight for survival during these...read more
With lockdown purse strings likely to be tightened with the fear of a recession, it's a slightly different post from me this week with a few tips as to how to save money and look your best for less! After months of doom and gloom with not a hairdresser or beautician...read more
In times like these, it’s more important than ever to be mindful of the feelings of others. We simply don’t know what’s going on behind closed doors. Companies are under more pressure than ever before to get things right but with reduced capacity and pressures way...read more