Hi, I’m Lady Janey and I’m a Customer Service Blogger and Mystery Shopper who is passionate about championing the very best of companies and challenging the very worst.

As a unique Customer Service Blogger and Guest Author for Which? Conversation, I tackle a range of consumer issues whilst championing the best of companies and challenging the worst to promote the highest standards of Customer Service in the UK today. The exclusive Saturday Spotlight directory of excellence showcases only the VERY BEST of Cotswolds companies and features interviews with fabulous people behind excellent customer experiences and the NEW ‘Breakfast With ……’ series covers interviews with some of the biggest players in Business & Customer Service today. Mystery Shop Monday sees me out and about finding out exactly which companies provide good service and which definitely don’t and My Reviews cover only the very best places to eat, drink, visit and stay.

As a trusted, independent Mystery Shopper, I offer a unique consultancy service. Please contact me via my Mystery Shopping page to find out more about the bespoke packages available and to book your free no obligation telephone call to discuss your company’s specific requirements. My NEW book 30 Reasons to Hire a Mystery Shopper is also now available on Amazon.

Happy reading!


How to take fabulous photos of your dogs

Dogs are with us for a short time, but the love and joy they share resonates long after they’re gone. Taking photos of your dogs is a beautiful way to capture the joy that they’ve brought you and to create cherished memories you can look back on for years to come.    ...

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