How well do you know your consumer rights? Do you need help to resolve an issue with a company that’s just not listening?

I’m Lady Janey and I’m the Queen of Customer Service as crowned on BBC Your Money & Your Life. I’ve been featured as one of the top 5 Consumer Champions in the UK in the Daily Mail and have also appeared in The Sun and Woman, Woman’s Own, Pick Me Up and Take a Break magazines. I’m an expert in my field specialising in travel and hospitality, the go to consumer expert for a number of local and national radio stations and a guest author for WhichUK Conversation and ResolverUK. I don’t take any prisoners when it comes to standing up for your rights so if you’ve got a problem with a company that’s not playing fair, then I can help. If it’s not worth it, don’t pay for it!

On the Lady Janey blog I tackle a range of consumer issues whilst championing the best of companies and challenging the worst to promote the highest standards of Customer Service in the UK today. The exclusive Saturday Spotlight directory of excellence showcases only the VERY BEST of companies and the ‘Breakfast With ……’ series covers interviews with some of the biggest players in Finance & Customer Service today. Mystery Shop Monday sees me out and about finding out exactly which companies provide good service and which definitely don’t and My Reviews cover only the very best places to eat, drink, visit and stay.

Have you read my latest book ‘Are You Being Served? It’s inspired by the world of Customer Service and beautifully described by Lorraine Kelly as “a delightful, insightful collection of poems.” My first book 30 Reasons to Hire a Mystery Shopper is also available to purchase on Amazon.

If you love your podcasts then please do take a listen to my BRAND NEW consumer interview series over on Anchor.




Happy reading and listening!


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It is possible to get anxious about anything. Flying is one of those things. The fear of flight is known as aviophobia and defined as the extreme avoidance of planes or activities and places associated with them. A part of getting anxious is likely to be associated...

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Should there be an International Travel Ban?

The new strain of Coronavirus is far more virulent and much easier to spread. As a result, we are now in a third National Lockdown but there STILL have been no changes to international travel in and out of the UK. Is it time to reflect on the reasons this virus got to...

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The Second Lockdown- Your Consumer Travel Rights

In a bid to stem the increase in coronavirus outbreaks, England has now been placed into a second lockdown, which will run until Wednesday 2nd December. This means that you must stay at home as per the Government directive. But how does this affect your holiday plans?...

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