Black Friday Madness- 7 reasons why I won’t be spending on Black Friday
This year Black Friday season seems set to last even longer than ever and according to data by Barclaycard, spending in 2017 was up by 7% compared to the previous year. In a time where debt is spiralling and many families are struggling to make ends meet, is it only...
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Open Evening at Chapel Spa Cheltenham
“To ease away the stress of life”, that’s the mission of Chapel Spa in Cheltenham and what a truly fabulous mission it is. As I stood on the balcony during last week’s Open Evening, just listening to the therapists describing and demonstrating the magic of their...
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Mystery Shop Monday – Café Zest at House of Fraser, Cavendish House Cheltenham
This week’s Mystery Shop is a sad one. Not because of the service received, in fact far from it but instead because it was a sorry reminder of the changing state of our High Street and some of the casualties caught up in its demise. Here’s what I thought when I headed...
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Saturday Spotlight – Customer Service Chats with Zoe Douglas, Spa Manager at Dormy House Hotel and Spa
This week’s Saturday Spotlight marks the launch of the brand NEW series of Saturday Spotlight interviews! I’ll still be regularly showcasing some of the very best local companies but additionally, I’ll also be chatting on the Lady Janey sofa to the real people behind...
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A Blogger Day Out in Cheltenham and Lunch at Cotswold Grange Hotel
A blogger day out in Cheltenham and a tour followed by lunch at one of the best boutique hotels in the Cotswolds! Absolutely, don’t mind if I do. Last month I was lucky enough to take part in a joint event for both Bristol and Cotswold bloggers organised in...
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Temple Spa Skin Therapy Class Experiences – A Lady Janey Review
As a self confessed spa addict, I couldn’t believe my luck when I found out that Temple Spa not only produce the very best in luxury spa and skincare products but when you host one of their Spa To Go classes, you can relax, enjoy the whole experience in the comfort of...
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Mystery Shop Monday – Patisserie Valerie Gloucester
This week’s Mystery Shop sees me awarding my first set of full marks of overall experience! After its recent negative stint in the press spotlight, I couldn’t resist heading over to Patisserie Valerie in Gloucester to see if the latest publicity had had any effect on...
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Saturday Spotlight Makeover – New Series Coming Soon!
Good Morning Saturday Spotlighters, apologies for the interruption to the usual schedule of fabulousness but this week, Saturday Spotlight is undergoing an exciting little makeover. In the meantime I’d like to take the opportunity to thank all the absolutely fabulous...
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Reverse Advent Calendar Campaign – Will you be taking part?
Sometimes I find it quite hard to believe that we live in what is widely regarded as a first world country and yet there are still people who frequently go hungry and worry about how they will feed their families. Sadly Christmas isn’t always the most wonderful time...
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The New Regis Hair Salon in Regent Arcade Cheltenham- A Lady Janey Review
I love to try new things and new places- except when it comes to my hair because I’m a creature of habit so if I find somewhere that works for me then I tend to stick to it. I also wouldn’t normally choose a ‘chain’ hairdressing salon because I worry that the service...
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Mystery Shop Monday – Next Cheltenham
This week I’ve been off spending more birthday gift cards in a store I’ve always liked but usually can’t find much that fits me. Luckily I was looking for a new handbag so I didn’t need to wear it but how was my customer service shopping experience when I visited Next...
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Saturday Spotlight – Hillside Brewery Longhope
This week's Saturday Spotlight takes me back to one of my favourite Cotswold companies, Hillside Brewery in Longhope. Our paths first crossed at the beginning of my blogging journey and I am very happy to report that as time has gone by, the brewery has gone from...
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Supper Sharing Plates at The Find Cheltenham – A Lady Janey Review
Staying in is the new going out or is it the other way around? Wouldn’t it be lovely if you could have the best of both worlds? Well now you can as with delicious new sharing plates and a chilled weekend music line up, you can relax, leave work firmly behind and enjoy...
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Thriller Live at The Everyman Theatre Cheltenham – A Lady Janey Review
What a way to start the week! Direct from the West End where this production is in its record breaking 10th year, Thriller Live is an exhilarating journey through the decades celebrating the monumental 45-year history of the King of Pop himself, Michael Jackson. ...
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Mystery Shop Monday – Boots Pharmacy Gloucester
With a few pounds to spend on a birthday gift card, I headed off to Boots Pharmacy for this week’s Mystery Shop to pick up a few beauty essentials and the latest Christmas gift guide! It’s always a little frustrating to have to go into store due to distance, parking...
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Saturday Spotlight – The Old Dairy Tearoom
As you know, there's nothing I love more than a lovely doggy friendly place to visit with privilegedpup except that is if it's somewhere which also offers a fabulous range of delicious home made cakes and fabulous tea and coffee! Luckily right on my doorstep there is...
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Theatre Tours at The Everyman Theatre – A Lady Janey Review
As a life long lover of the theatre, both on and off stage, I was really excited last week to have the opportunity to visit The Everyman Theatre Cheltenham with fellow blogger @BreadmakerDani and learn all about its history during a fascinating backstage tour. The...
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Mystery Shop Monday – The Coffee Dispensary Cheltenham
After a fascinating tour of The Everyman Theatre this week, I headed to The Coffee Dispensary with fellow blogger @BreadMakerDani to check out the customer service and to see if the coffee really is the best in Cheltenham as per Trip Advisor reviews. Friendliness of...
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Saturday Spotlight – May Hill Farm Holiday Cottages
Well Saturday Spotlighters, this week's interview returns to the world of tourism but with a fabulous equestrian twist! I'm always keen to discover beautiful new places to stay in the Forest of Dean especially if they are dog friendly. However this week, I am going...
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Cheltenham Open Door – service on a whole new level
It never ceases to amaze me that in everyday life, many companies fail to provide a decent service to others with the amount of money and resources they have at their fingertips and yet there are organisations such as Cheltenham Open Door which in the selfless,...
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Mystery Shop Monday- Specsavers Opticians Gloucester
Last week I had to visit the opticians, something I dread. Not because it’s painful or terribly expensive but because it always seems such a tedious, long drawn out process of different checks and tick boxes. Exasperation first sets in when making the initial...
read moreHi, welcome to Lady Janey, my unique Customer Service blog, the first of its kind in the UK. Whether it be in the hospitality or service industry; on the high street or online, I’m here to share what’s good and what’s not so good in the world of Customer Service today and how to ensure that what you spend your hard earned money on is worth every penny!
Please check out my EXCLUSIVE Saturday Spotlight directory of excellence where only the VERY BEST of local Cotswolds companies are invited to talk about what they do and give their views on customer service. If you would like your company to be included, please get in touch via my Work With Me page.
In addition, the exciting NEW series of Saturday Spotlight features interviews with the fabulous people behind excellent customer experiences here in the Cotswolds and the first interview will be live THIS SATURDAY so don’t miss it!
My Reviews include my personal recommendations of where is best to eat, drink, visit and stay and the NEW weekly Mystery Shop Monday series sees me out and about in Gloucestershire finding out which companies really do offer excellent customer service, and which ones definitely do not! #watchoutforthenails
Happy reading! x
Recent Posts
Black Friday Madness- 7 reasons why I won’t be spending on Black Friday
Open Evening at Chapel Spa Cheltenham
Mystery Shop Monday – Café Zest at House of Fraser, Cavendish House Cheltenham
Saturday Spotlight – Customer Service Chats with Zoe Douglas, Spa Manager at Dormy House Hotel and Spa
A Blogger Day Out in Cheltenham and Lunch at Cotswold Grange Hotel
Temple Spa Skin Therapy Class Experiences – A Lady Janey Review
Mystery Shop Monday – Patisserie Valerie Gloucester
Saturday Spotlight Makeover – New Series Coming Soon!
Reverse Advent Calendar Campaign – Will you be taking part?
The New Regis Hair Salon in Regent Arcade Cheltenham- A Lady Janey Review