How well do you know your consumer rights? Do you need help to resolve an issue with a company that’s just not listening?
I’m Lady Janey and I’m a Consumer Champion and a unique Customer Service Blogger as featured in the Daily Mail, The Sun as well as Woman, Woman’s Own, Pick Me Up and Take a Break magazines. I’m the ‘go to’ consumer expert for national radio stations and a guest author for WhichUK Conversation and ResolverUK. I don’t take any prisoners when it comes to standing up for your rights so if you’ve got a problem, I can help.
On the Lady Janey blog I tackle a range of consumer issues whilst championing the best of companies and challenging the worst to promote the highest standards of Customer Service in the UK today. The exclusive Saturday Spotlight directory of excellence showcases only the VERY BEST of companies and the ‘Breakfast With ……’ series covers interviews with some of the biggest players in Business & Customer Service today. Mystery Shop Monday sees me out and about finding out exactly which companies provide good service and which definitely don’t and My Reviews cover only the very best places to eat, drink, visit and stay.
Have you read my latest book ‘Are You Being Served? It’s inspired by the world of Customer Service and beautifully described by Lorraine Kelly as “a delightful, insightful collection of poems.” My first book 30 Reasons to Hire a Mystery Shopper is also available to purchase on Amazon.
Happy reading!
The customer never forgets: Be remembered for the right reasons!
Far from being low down the considerations for companies with the financial pressure of survival dominating the agenda, delivering the best of customer service experiences is more important than ever. No one wants to deal with a company that treats people poorly yet...
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Review: How to Complain: The Consumer Guide to Resolve Complaints and Motoring Disputes by Scott Dixon
Are you fed up of being fobbed off when you have a legitimate complaint? Worry not as The Grumpy Git Scott Dixon is on hand to help with his book How to Complain: The Consumer Guide to Resolve Complaints and Motoring Disputes. Complete with expert advice on a whole...
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Cancellations and Refunds: The simple guide to getting your money back
Since the outbreak of Coronavirus, I’ve been inundated with more questions than ever from customers as to how to get refunds when events, flights and holidays are cancelled or when a service is no longer available. The problem is that there so much information out...
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12,000 brutal job cuts: Has British Airways this time gone too far?
British Airways has had a rocky few years. Before Christmas it was counting the costs of a dispute with the pilots’ strike reportedly grounding 1700 flights and wiping around £80 million off its profits. This is in addition to previous data leaks affecting more than...
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Is there a future for air travel? Is this the end of the airline industry?
I’m usually a very positive person, always at least half a glass full and plenty of bottles to replenish when empty but today I’m broken. Today it’s very hard to believe that the glass can continue to be refilled when there is increasingly very little to top it up...
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Review: Understanding Vulnerability Online Course by Helen Pettifer Training
There are a whole host of reasons as to why someone may be regarded or regard themselves as vulnerable. According to the Financial Conduct Authority's 2017 Financial Lives Survey up to half of UK adults display one or more characteristic of being potentially...
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Are you paying too much for your insurance? Does it ever pay to be loyal?
Recent figures released showed that some UK customers are overpaying a combined £1.2 billion on annual insurance premiums with approximately 6 million home and motor policyholders begin charged about £200 too much for their insurance. This is a loyalty penalty with...
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Whittal’s Award Winning Hand Crafted Fudge- A Lady Janey Review
There’s fudge and there’s fudge and there’s chocolate and there’s chocolate. So if you have the choice or a combination of both in one single pit stop, then surely that’s a double win? Discovering that Whittal’s Award Winning hand Crafted Fudge was being made right on...
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Gratitude – why it’s important to be grateful for what we have
It’s funny isn’t it that everything that we used to take for granted is currently not possible. The freedom to be able to eat out, see friends and family, go to work, take holidays and go shopping are all things that we never really appreciated. As a result of the...
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Why I’m self-isolating and why you should do too
Is this for real? Yes it is. I was sat for hours thinking of where to start in writing this. I don’t even usually do personal posts on the Lady Janey blog but just feel that it’s right to put pen to paper about the Coronavirus and share with you the importance of...
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Five Tips for Small Business Owners in 2020
When you’re first starting out your business, it’s vital to distinguish yourself from other brands. According to recent statistics from the Telegraph, 60% of new businesses in the UK are projected to fail within three years, and 20% are projected to close their doors...
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Can I get a refund? – Your Coronavirus Travel Questions Answered
Has the spread of Coronavirus put paid to your travel plans? So much has happened in the space of just a few months. We’ve gone from watching from a safe, curious distance as China grinds to a halt to where we’re at now with the development of Coronavirus into an...
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How to spot a scam, deal with a scam and avoid being scammed
Scams are on the increase and no matter how savvy you are, anyone can be caught out by a scam. According to a report by WhichUK? 1 in 4 nuisance calls are thought to be scams. This is up from just 4% in 2017 with scammers using cheap technology to defraud millions of...
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5 of the best Female UK Consumer Rights and Personal Finance Experts
Are you a savvy shopper? Do you know your consumer rights and the ins and outs of your finances? Worry not, help is at hand. Here's an introduction to 5 of the best Female UK Consumer Rights and Personal Finance Experts. Helen Dewdney Consumer Rights Campaigner...
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Review: Handling Upset Customers Course by Helen Pettifer Training
According to Ombudsman Services research, poor customer service costs UK businesses £37billion each year. Can you believe that? £37 billion! Dealing with upset customers is a real challenge and one, which can be often a deal breaker leading to the loss of customers....
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The (De)value of the Customer? It’s time to re-address the balance
It should be a no brainer for companies to do everything in their power to retain the customers they have. However, on many occasions, I’ve despaired at how some companies seem hell bent on doing exactly the opposite. It can be up to 7 times more expensive to get a...
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How to complain simply but effectively and where to get help when you need it
It’s easy to jump up and down when things go wrong and take to social media to vent those frustrations but will that get you any real redress? Do you need to be a human encyclopedia of every single bit of consumer legislation in order to be able to be successful in...
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Breakfast with Katie Morley Consumer Champion at the Daily Telegraph
Once again I’ve found myself thinking just how amazing this series is! Why I hear you ask? Because today’s fabulous guest is yet another leading Consumer Champion and an absolute inspiration in all that she does to achieve redress and refunds for people who have been...
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Five Ways to Build Employee Engagement in the Workplace
An employee turnover rate is the percentage of employees leaving a company in x period of time, versus the total number of employees at the workplace during that same tenure. It should be a goal among all companies to keep this rate at a minimum. Reports from...
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7 Tips for comparing energy prices PLUS a free downloadable spreadsheet
Thinking of switching energy provider but no idea where to start? The switching itself is the easy part as your new supplier will organise the transfer for you but making the right choice company wise is increasingly difficult despite measures being put in place to...
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Happy Savvy Vally! 7 ways to save money on Valentine’s Day
And so it began: The moment those Christmas chocolates disappeared from the shelves, the big red boxes started to appear marking the build up to Valentine’s Day and signalling yet another run of extra frivolous spending. But do we really need to splash the cash on the...
read moreRecent Posts
The customer never forgets: Be remembered for the right reasons!
Review: How to Complain: The Consumer Guide to Resolve Complaints and Motoring Disputes by Scott Dixon
Cancellations and Refunds: The simple guide to getting your money back
12,000 brutal job cuts: Has British Airways this time gone too far?
Is there a future for air travel? Is this the end of the airline industry?
Review: Understanding Vulnerability Online Course by Helen Pettifer Training
Are you paying too much for your insurance? Does it ever pay to be loyal?
Whittal’s Award Winning Hand Crafted Fudge- A Lady Janey Review
Gratitude – why it’s important to be grateful for what we have
Why I’m self-isolating and why you should do too