Are you trying to get your money back? Waiting for a parcel that hasn’t arrived? Spending hours on hold trying to get hold of a company and speak to a real person? At your wits end trying to get issues resolved?
Worry not, help is at hand. As the Queen of Customer Service and a leading consumer champion and consumer expert I can help you contact companies to get redress and refunds- quickly and easily.
Plus, I have lots of moneysaving ideas as to how you can make the most of your money in 2026 and lots of inspiration for companies who want to elevate levels of service for customers.
If you’d like to work with me please do get in touch and if you’d like to buy me a coffee for helping you, this is the link.
Happy reading!
Your Travel Rights If Storms Disrupt Your Trip
Severe storms can cause widespread disruption to flights, trains and holidays and leave travellers stranded, stressed and out of pocket. But while bad weather is outside the control of travel companies, it does not mean you have no rights. This guide explains your...
Is it worth booking a package holiday?
Today is Sunshine Saturday, a bumper day for summer holiday bookings! Are you thinking of booking a package holiday in 2026? Is it worth it? What are the pros and cons? Please read on to find out. What is a package holiday? A package holiday is one which...
How to get in touch with Evri about deliveries this Christmas
Are you waiting for a parcel to be delivered by Evri? During the busiest time of year for parcel deliveries, I’m pleased to have partnered with Evri to share five top tips for those of you seeking support with all- important parcels this festive period. ...
Customer Service Isn’t Equal for Everyone: Why Deaf Customers Deserve Better
In the world of customer experience, we talk a lot about empathy, inclusion, and understanding our customers’ journeys. Yet for a significant community, Deaf British Sign Language (BSL) users, those journeys are often riddled with invisible barriers. While most...
Who is Consumer Champion and Consumer Expert Jane Hawkes?
Who is Consumer Champion and Consumer Expert Jane Hawkes? How can she help you? I'm often asked what I do, how I help customers with consumer issues and how I support companies to deliver the very best customer service. Thought having my bio and testimonials in one...
Gift Card Scams: How they work and how you can prevent them
Gift cards are a convenient way to give but they’ve also become a target for scammers, particularly so in the run up to Christmas. From tampered cards on shop racks to sophisticated online bots, fraudsters are finding new ways to drain gift card balances before...
How to prevent doorstep parcel thefts and report stolen parcels
You’ve been tracking your delivery for what seems like years and then it happens. The app says 'delivered' but there is no sign of your parcel. Panic! Unfortunately, doorstep parcel theft has become one of the fastest-growing consumer crimes in the UK, with thousands...
7 ways to be better customers
We often focus on what businesses should be doing to deliver great service ie faster responses, clearer communication and fairer policies. Yes of course, these things 100% matter. However what we should also be considering is how we can be better customers in ongoing...
Flight Delays and Cancellations Compensation and Refunds
Flight delays are one of the most common travel frustrations, caused by a variety of factors such as technical issues, crew shortages, strikes or adverse weather conditions. While some causes are outside the airline’s control, others are directly their responsibility...
9 Easy Ways to Save Money on Airport Parking Charges
According to a new report by the RAC more than half of Britain's busiest airports have raised 'kiss and fly' fees for passenger drop offs at airport terminals. If you’re looking for ways to cut costs, start with what you spend before you even leave the ground. Airport...
How to spot holiday scams and fake travel deals
Holiday scams and fake travel deals are on the increase and no matter how savvy you are, anyone can be caught out. Scams come in a variety of forms and are particularly prevalent at this time of year as fraudsters prey on those excitedly making holiday plans. Bumper...
7 Top Travel Tips to save money time and stress
Passport- check, suitcase- check, sun lotion- check. You might be excitedly planning a family summer holiday but what should you really have on that pre travel checklist? Here are my 7 top travel tips to save money, time and stress. Book using a...
How to contact Evri (and speak to a real person!)
Evri complaints top my consumer expert inbox on a daily basis. Are you trying to get a refund from Evri? Has your parcel been lost or delayed? Here's how to contact Evri customer service about lost or delayed parcels, how to complain to Evri, speak to a real person...
What is a Consumer Champion and how can they help you?
I’m often asked what I do as a Consumer Champion, Consumer Expert and the Queen of Customer Service. Here's a lil' summary along with how I can help you resolve issues, get refunds and redress for poor customer service and contact the uncontactable. It won't cost you...
How to apply for a passport and the 10 year passport rule
Have you booked your summer holiday already this year? Have you checked your passport is valid for your destination? I did exactly this and was so very glad I did- even though passport does not expire until 2026, it would have been more than 10 years since issue when...
How to claim for lost, delayed or damaged luggage
If you're jetting off this year it's useful to know your rights, what action to take and how to claim for lost delayed or damaged luggage. Prevention is also better than cure so taking steps to avoid issues arising is also beneficial. Read on to find out more. ...
What is the difference between leadership and management?
Leadership and Management, what’s the difference? Is there one? Does it matter? Yes there is and yes it does. In this blog post I explain the difference between leadership and management and how you can successfully and effectively excel in both. ...
21 easy ways to reduce household bills and save money
On 'Terrible Tuesday' in 'Awful April' a range of essential bills are set to increase in several ways putting more pressure on household finances. How can you reduce household bills and save money on water, energy, insurance, council tax, broadband, mobile phone bills...
Which? Best and Worst Airlines for Customer Service 2025
The latest annual survey from Which? has revealed the best and worst airlines for customer service. Which airlines have nose-dived and which are soaring high? Read on to find out the best and worst carriers for customer service in 2025. Worst...
Your delivery rights and how to complain about a courier
Are you waiting for a parcel that hasn't arrived? What are your delivery rights and how can you complain about a courier? How can you get your money back for failed deliveries? Read on to learn my top 5 tips as to how to deal with (and avoid) delivery issues. ...
Jane Hawkes aka Lady Janey: My Customer Service Articles and Events
As the Queen of Customer Service, I love to champion the best of companies to inspire and promote the highest standards of Customer Service in the UK. Since the launch of the Lady Janey blog, I’ve written extensively about customer service have been a guest speaker at...
Recent Posts
Your Travel Rights If Storms Disrupt Your Trip
Is it worth booking a package holiday?
How to get in touch with Evri about deliveries this Christmas
Customer Service Isn’t Equal for Everyone: Why Deaf Customers Deserve Better
Who is Consumer Champion and Consumer Expert Jane Hawkes?
Gift Card Scams: How they work and how you can prevent them
How to prevent doorstep parcel thefts and report stolen parcels
7 ways to be better customers
Flight Delays and Cancellations Compensation and Refunds
9 Easy Ways to Save Money on Airport Parking Charges