Hi, I’m Lady Janey and I’m a unique Customer Service Blogger who is passionate about championing the very best of companies and challenging the very worst. Have you seen my BRAND NEW book ‘Are You Being Served?‘ It’s inspired by the world of Customer Service and beautifully described by Lorraine Kelly as “a delightful, insightful collection of poems.” My first book 30 Reasons to Hire a Mystery Shopper is available on Amazon.
On the Lady Janey blog I provide expert advice on a range of consumer issues whilst championing the best of companies and challenging the worst to promote the highest standards of Customer Service in the UK today. The exclusive Saturday Spotlight directory of excellence showcases only the VERY BEST of companies and the ‘Breakfast With ……’ series covers interviews with some of the biggest players in Business & Customer Service today. Mystery Shop Monday sees me out and about finding out exactly which companies provide good service and which definitely don’t and My Reviews cover only the very best places to eat, drink, visit and stay.
Happy reading!
Gratitude – why it’s important to be grateful for what we have
It’s funny isn’t it that everything that we used to take for granted is currently not possible. The freedom to be able to eat out, see friends and family, go to work, take holidays and go shopping are all things that we never really appreciated. As a result of the...
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Why I’m self-isolating and why you should do too
Is this for real? Yes it is. I was sat for hours thinking of where to start in writing this. I don’t even usually do personal posts on the Lady Janey blog but just feel that it’s right to put pen to paper about the Coronavirus and share with you the importance of...
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Five Tips for Small Business Owners in 2020
When you’re first starting out your business, it’s vital to distinguish yourself from other brands. According to recent statistics from the Telegraph, 60% of new businesses in the UK are projected to fail within three years, and 20% are projected to close their doors...
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Can I get a refund? – Your Coronavirus Travel Questions Answered
Has the spread of Coronavirus put paid to your travel plans? So much has happened in the space of just a few weeks. We’ve gone from watching from a safe, curious distance as China grinds to a halt to where we’re at now with the development of Coronavirus into an...
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How to spot a scam, deal with a scam and avoid being scammed
Scams are on the increase and no matter how savvy you are, anyone can be caught out by a scam. According to a report by WhichUK? 1 in 4 nuisance calls are thought to be scams. This is up from just 4% in 2017 with scammers using cheap technology to defraud millions of...
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5 of the best Female UK Consumer Rights and Personal Finance Experts
Are you a savvy shopper? Do you know your consumer rights and the ins and outs of your finances? Worry not, help is at hand. Here's an introduction to 5 of the best Female UK Consumer Rights and Personal Finance Experts. Helen Dewdney Consumer Rights Campaigner...
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Review: Handling Upset Customers Course by Helen Pettifer Training
According to Ombudsman Services research, poor customer service costs UK businesses £37billion each year. Can you believe that? £37 billion! Dealing with upset customers is a real challenge and one, which can be often a deal breaker leading to the loss of customers....
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The (De)value of the Customer? It’s time to re-address the balance
It should be a no brainer for companies to do everything in their power to retain the customers they have. However, on many occasions, I’ve despaired at how some companies seem hell bent on doing exactly the opposite. It can be up to 7 times more expensive to get a...
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Breakfast with Katie Morley Consumer Champion at the Daily Telegraph
Once again I’ve found myself thinking just how amazing this series is! Why I hear you ask? Because today’s fabulous guest is yet another leading Consumer Champion and an absolute inspiration in all that she does to achieve redress and refunds for people who have been...
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Five Ways to Build Employee Engagement in the Workplace
An employee turnover rate is the percentage of employees leaving a company in x period of time, versus the total number of employees at the workplace during that same tenure. It should be a goal among all companies to keep this rate at a minimum. Reports from...
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7 Tips for comparing energy prices PLUS a free downloadable spreadsheet
Thinking of switching energy provider but no idea where to start? The switching itself is the easy part as your new supplier will organise the transfer for you but making the right choice company wise is increasingly difficult despite measures being put in place to...
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Happy Savvy Vally! 7 ways to save money on Valentine’s Day
And so it began: The moment those Christmas chocolates disappeared from the shelves, the big red boxes started to appear marking the build up to Valentine’s Day and signalling yet another run of extra frivolous spending. But do we really need to splash the cash on the...
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AD: The New Look Holiday Inn Express Cheltenham A Lady Janey Review
Close to the city centre, reasonably priced and conveniently located opposite the buzzing Cheltenham Brewery Quarter, whether you’re in the historic market town of Cheltenham as a leisure, business or family guest then the new look HiEx Holiday Inn Express Cheltenham...
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From Hero to Zero: Has Sonos made a fatal consumer error?
The recent announcement from Sonos that it intended to stop software updates for some of its products was greeted with a furious backlash on social media with loyal customers demanding a #SonosBoycott. For years, Sonos has been a popular leader in sound systems but...
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Computer says “No.” Whatever happened to flexibility and common sense?
There has to be a certain amount of flexibility in customer service in order to meet a variety of different needs. Every customer is different and likewise, every customer service situation. With this in mind, although company policies are all well and good, if they...
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5 reasons to brave the January sales
Have you braved the sales yet? Despite all the doom and gloom of high street prophecies regarding the future of the high street, sales are well underway with some stores are offering lots of great discounts so if you missed out on Boxing Day like me then there’s still...
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Mystery Shopping- what skills do you need and is it worth your while?
There are many ways in which companies can effectively evaluate the standard of Customer Service they deliver, one of them being Mystery Shopping. Its popularity as a moneymaking side hustle has increased over the years and there are now a wealth of companies, which...
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Breakfast with Helen Pettifer Customer Service Consultant and Trainer
Happy New Year everyone! Not sure when it’s etiquette to stop saying that but as this is the first breakfast of 2020, I’m saying it anyway. I hope you had a fabulous Christmas and are surviving the return to work period. It’s back to business today too as I kick off...
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My year in review: Looking back at 2019 and forward to 2020
Wow what a year! I didn’t think that anything could possibly top 2018 especially when it culminated in a fabulous LIVE TV debut on BBC Breakfast and 2019 kicked off the same way but this has most definitely been another year to remember. It’s hard to believe that just...
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Merry Christmas! Is regifting Christmas presents really that bad?
Merry Christmas everyone! I hope Santa brings everything on your list this year. Well no worries if not because nowadays it seems that regifting has become quite a ‘thing’. What do you think about it? Are you a regifter? Is regifting Christmas presents really that...
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Review: 101 Habits of an Effective Complainer by Helen Dewdney The Complaining Cow
“If complaining is an art form, Helen Dewdney is Rembrandt” Robert Rinder. When it comes to making a complaint, this is quite possibly the best kind of analogy I have ever come across. To be an effective complainer who successfully achieves redress, refunds and...
read moreRecent Posts
Gratitude – why it’s important to be grateful for what we have
Why I’m self-isolating and why you should do too
Five Tips for Small Business Owners in 2020
Can I get a refund? – Your Coronavirus Travel Questions Answered
How to spot a scam, deal with a scam and avoid being scammed
5 of the best Female UK Consumer Rights and Personal Finance Experts
Review: Handling Upset Customers Course by Helen Pettifer Training
The (De)value of the Customer? It’s time to re-address the balance
Breakfast with Katie Morley Consumer Champion at the Daily Telegraph
Five Ways to Build Employee Engagement in the Workplace