How to take care of your dog in hot weather

It beggars belief that I am having to write this post but as we start to see temperatures soaring once more that it seems like some people still do not know how to look after their dogs in hot weather. I deal with a lot of stupidity in the world of customer service...

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Customer Service Surveys- Are they worth it?

General post-purchase Customer Service questionnaires and surveys are a common way of collating feedback from customer experiences but ratings can be random. One person’s 9/10 may be someone else’s 6/10. Psychologically, few will assign a top rating to a product or...

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5 of the Best Luxury Spas in the Cotswolds

With so much choice of fabulousness in the Cotswolds when it comes to spas, making that decision as to where to head for that much needed R & R can be tricky. From location to the offering and reputation, The Cotswolds undoubtedly leads the way in providing the most...

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Good Customer Service- do women do it better?

Today it's International Women's Day and with the rise in demand for equal opportunities and an increasing awareness of gender equality, women are now successfully working in traditionally male roles and vice versa. But when it comes to good Customer Service, do women...

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Why there are still no winners with Wonga

In stark contrast to the height of its success in 2013 with over a million customers, Wonga had a taste of its own medicine. With the shoe firmly on the other foot in its financial struggle to stay afloat, it was booted into administration. But although no one else...

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Hi, welcome to Lady Janey, my unique Customer Service blog. Whether it be in the hospitality or service industry; on the high street or online, I’m here to share what’s good and what’s not so good in the world of Customer Service today and how to ensure that what you spend your hard earned money on is worth every penny.

The EXCLUSIVE Saturday Spotlight directory of excellence showcases only the VERY BEST of local Cotswolds companies and features interviews with the fabulous people behind excellent customer experiences and my Reviews include my personal recommendations of where is best to eat, drink, visit and stay.

Finally, and most excitingly, after years of working as a Mystery Shopper for private UK companies I now offer my own Bespoke Mystery Shopping Experiences as a trusted, independent Mystery Shopper. Please do get in touch to find out more about the packages available and to book your FREE 1 hour no obligation consultation.

Happy reading!


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