It beggars belief that I am having to write this post but as we start to see temperatures soaring once more that it seems like some people still do not know how to look after their dogs in hot weather. I deal with a lot of stupidity in the world of customer service...read more
Last week a report featured in Metro reported that Nando’s and Wetherspoons in Preston had scooped awards, which were aimed at championing local businesses in the area. Many residents were very unhappy at the results, as although the establishments are clearly...read more
It was a fun filled return to the electric 80s and within minutes, we were up on our feet, ‘walking on sunshine’ and singing along to ‘I just can’t get enough.’ With a standing ovation like no other, Club Tropicana is the ultimate holiday musical which will have you...read more
Inspired. That was my word for this year and after attending The Breeze Local Heroes Awards on Thursday night at the stunning venue Manor By The Lake, I most definitely am. The awards ceremony was a red carpet, glittering awards ceremony where the brightest lights of...read more
A lot of people don’t complain. In fact, according to internet research, 96% of customers, who have been unhappy with the customer service they have received, don’t complain. They just walk away. That doesn’t help anyone as the company they were dealing with remains...read more
Let the sun shine everyone, let the sun shine! ‘Rebellious, daring and defiant, scandalous, risqué and outrageous.’ The 50th anniversary production of the ‘ground breaking’ Hair The Musical is just about to hit the stage at The Everyman Theatre Cheltenham in style and...read more
General post-purchase Customer Service questionnaires and surveys are a common way of collating feedback from customer experiences but ratings can be random. One person’s 9/10 may be someone else’s 6/10. Psychologically, few will assign a top rating to a product or...read more
So here it is, the very last of the Saturday Spotlight interviews and very fitting it is too in light of my word of the year ‘inspired’ because this week’s guest represents an organisation, which is the absolute epitome of inspiration. Please welcome to the Lady Janey...read more
With so much choice of fabulousness in the Cotswolds when it comes to spas, making that decision as to where to head for that much needed R & R can be tricky. From location to the offering and reputation, The Cotswolds undoubtedly leads the way in providing the most...read more
This week it's a return to the world of food and drink for the last few interviews of the Saturday Spotlight series. It’s been such a fabulous year and I've really enjoyed discovering some of the very best companies in the Cotswolds but all good things must come to an...read more
This week is MS Awareness week. Every day people with Multiple Sclerosis do as much as they can to move forward despite the challenges they face. It's such a wide ranging illness in terms of the extremity of symptoms and limitations on even basic everyday tasks but...read more
This week on Saturday Spotlight I’m spending time at another of privilegedpup’s favourite places! My guest is from the other side of the Northern Pennines but I’m sure we can share the Lady Janey sofa without squabbling too much. Please welcome General Manger of The...read more
Today it's International Women's Day and with the rise in demand for equal opportunities and an increasing awareness of gender equality, women are now successfully working in traditionally male roles and vice versa. But when it comes to good Customer Service, do women...read more
What better way to spend a warm and sunny Saturday afternoon than by heading over to the Woodchester Valley Vineyard & Winery to experience a tour and tastings? At times like this, I don’t think my ‘job’ can get any better! With its award winning English still and...read more
This week on Saturday Spotlight it’s another personal choice by privilegedpup aka Barney who is really excited to share another of his new favourite places. Once he discovered that there was a fabulous grooming parlour at Cheltenham Animal Shelter we headed over off...read more
In stark contrast to the height of its success in 2013 with over a million customers, Wonga had a taste of its own medicine. With the shoe firmly on the other foot in its financial struggle to stay afloat, it was booted into administration. But although no one else...read more
This week on Saturday Spotlight I’ve got something completely different for you albeit still doggy related! I always worry about what life will be like when one day I don’t have my beautiful privilegedpup and I don’t ever want to forget him. Today’s guest provides a...read more
Fresh from its hit London run, the comedy Caroline’s Kitchen takes to the stage at The Everyman Theatre Cheltenham next week and I couldn’t be more excited! From the award winning Original Theatre Company, Caroline’s Kitchen, written by Torben Betts and directed by...read more
This week it’s onwards with privileged pup’s choice of fabulous places to hang out. After a good run on the agility course, he was in need of some refreshment so where better to do so than in his new favourite local pub- The Lyon Inn, Westbury on Severn. Please...read more
Shopping as we know it has changed and with it a shift of customer expectations. No longer is it enough for stores just to be stores and sell their wares accordingly relying solely on standard retail practices to survive. Nowadays, the focus is on developing a real...read more
When it comes to switching energy suppliers, gone are the days when choice was limited to the ‘Big Six.’ In recent years we have seen new competition enter the market in the form of smaller energy companies such as Outfox the Market. However one by one we have also...read more
Hi, welcome to Lady Janey, my unique Customer Service blog. Whether it be in the hospitality or service industry; on the high street or online, I’m here to share what’s good and what’s not so good in the world of Customer Service today and how to ensure that what you spend your hard earned money on is worth every penny.
The EXCLUSIVE Saturday Spotlight directory of excellence showcases only the VERY BEST of local Cotswolds companies and features interviews with the fabulous people behind excellent customer experiences and my Reviews include my personal recommendations of where is best to eat, drink, visit and stay.
Finally, and most excitingly, after years of working as a Mystery Shopper for private UK companies I now offer my own Bespoke Mystery Shopping Experiences as a trusted, independent Mystery Shopper. Please do get in touch to find out more about the packages available and to book your FREE 1 hour no obligation consultation.