How well do you know your consumer rights? Do you need help to resolve an issue with a company that’s just not listening?
I’m Lady Janey and I am one of the top 5 Consumer Champions in the UK as featured in the Daily Mail, The Sun and Woman, Woman’s Own, Pick Me Up and Take a Break magazines. I’m an expert in my field specialising in travel and hospitality and I’m also a guest author for WhichUK Conversation and ResolverUK. I don’t take any prisoners when it comes to standing up for your rights so if you’ve got a problem with a company that’s not playing fair, then I can help.
On the Lady Janey blog I tackle a range of consumer issues whilst championing the best of companies and challenging the worst to promote the highest standards of Customer Service in the UK today. The exclusive Saturday Spotlight directory of excellence showcases only the VERY BEST of companies and the ‘Breakfast With ……’ series covers interviews with some of the biggest players in Business & Customer Service today. Mystery Shop Monday sees me out and about finding out exactly which companies provide good service and which definitely don’t and My Reviews cover only the very best places to eat, drink, visit and stay.
Have you read my latest book ‘Are You Being Served? It’s inspired by the world of Customer Service and beautifully described by Lorraine Kelly as “a delightful, insightful collection of poems.” My first book 30 Reasons to Hire a Mystery Shopper is also available to purchase on Amazon.
Happy reading!
Breakfast with Consumer Champion Consumer Sue
There’s nothing I love more than connecting with fellow consumer champions who spend their time fighting for your rights. Today’s fabulous guest is a firm thorn in the side of Currys PC World and Carphone Warehouse as she daily calls out ‘Their abysmal customer...
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Local lockdown- your consumer travel rights
In a bid to stem coronavirus outbreaks, some areas experiencing an increase in cases have been placed in local lockdown with tightened restrictions. This means that residents of those areas must stay at home under Government advice. But how does this affect holiday...
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Breakfast with Retail Expert and Commentator Savvy Catherine
The future of the High Street is a current hot topic with Coronavirus proving yet another stumbling block in its struggle for survival. I’m super chuffed today to have fellow Northerner Savvy Catherine as my breakfast guest! Catherine Shuttleworth is CEO and founder...
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Coronavirus: Poor Customer Service, Delays and Fob Offs
Coronavirus caught everyone off-guard and businesses had to adapt and embrace different ways of working to survive. Staff have been furloughed and everyone has struggled to deal with it all in one way or another. It has had a profound impact on everyone’s lives....
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Eat Out to Help Out- How does it work and does it work?
The Eat out to Help Out scheme was brought in to encourage the public to support the restaurant industry, which has been hard hit by the Coronavirus lockdown. Has it done that? Yes it has with diners booking in their droves and restaurant tables fully booked Monday-...
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The Essential 2020 Foreign Travel and Holiday Checklist
Passport- check, suitcase- check, sun lotion- check. After months of lockdown many of us have been looking forward to finally getting that long awaited break we’ve been waiting for. But this year that pre travel checklist is looking very different. What do you need to...
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Breakfast with Super Savvy Family Finance Blogger & ThriftyMum Hollie Hutchinson
Alongside being a Consumer Champion, I’m proud to be a UK Moneyblogger and am beyond chuffed today to be having breakfast with one of my blogging inspirations. Please welcome fellow UKMoneyblogger and quite possibly the kindest person you could ever meet ThriftyMum...
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Cherry Moo Luxury Handmade Ice Cream – A Lady Janey review
It’s summer and that can only mean one thing: ICE CREAM and lots of it! Luckily I don’t have far to go to pick up the very best that Gloucestershire can offer. At Cherry Moo HQ in the heart of the Cotswolds, Lisa Denham creates the dreamiest, creamiest ice cream ‘like...
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Why no shows are a no no if we want restaurants to survive
You’d think that after all this time, we’d be grateful that against all odds some restaurants have opened their doors once more meaning we can enjoy a nice meal with someone else doing all the cooking and washing up. But no, the attitude of some is far from gratitude...
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AD: SaferMask- the accredited protective face mask
With face masks and coverings to become the new norm, the next dilemma is where to get one from and will it give you the best protection? Safermask is a safe reusable mask, which can be used in any non-medical role. Mask wearing has been compulsory on public...
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When the trust has gone – What to do when traders let you down
It’s a real shame nowadays that it’s hard to know who we can trust and who we can’t. Over the years I've lost confidence in the ability of someone to do a job well or a product to do what it says on the tin. From buying cars to ordering paint, there have been more...
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10 ways to get your refund and your money back
Trying to get refunds from companies is sometimes not the easiest of tasks but at the moment it’s proving almost impossible. If the company is not forthcoming in paying the refund that you are legally owed then here are 10 ways you can get your money back. ...
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Should you stay or should you go? (on holiday this year)
From the 10th July passengers arriving in England from dozens of listed countries have not had to quarantine for 14 days on arrival. Travel to these predominantly tourist destinations is considered as being ‘a reduced risk.’ Does this relaxation of quarantine...
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Breakfast with Personal Finance Expert Lynn Beattie aka Mrs Mummypenny
A breakfast with someone who doesn’t do breakfast? Luckily today’s fabulous guest for the long awaited return to the Breakfast With series has made a tiny little social distanced exception just for me. I don’t think I’ve ever been this excited! Please welcome fellow...
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How to boost your business with Social Media Marketing
It’s hard to do everything especially when you’re a small business and we all need a helping hand now and then. Social Media is an integral part of every marketing strategy and the ultimate cost effective promotional opportunity. In a fight for survival during these...
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How to save money and look your best for less!
With lockdown purse strings likely to be tightened with the fear of a recession, it's a slightly different post from me this week with a few tips as to how to save money and look your best for less! After months of doom and gloom with not a hairdresser or beautician...
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How to be better customers and improve our own customer service experience
In times like these, it’s more important than ever to be mindful of the feelings of others. We simply don’t know what’s going on behind closed doors. Companies are under more pressure than ever before to get things right but with reduced capacity and pressures way...
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What makes a good CEO and why Alex Cruz must go
Chief Executive Officers (CEOs) are the highest-ranking executives in an organisation. They shape a company’s ideals and set its tone and culture. They are answerable not just to the board of directors representing shareholders and owners but the organisation as a...
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Review: Ooohh Pinteresting by Ally Davis: How to increase your website traffic with Pinterest
Is your business using Pinterest already? Did you know that it could be the best way to make your company visible to potential clients? If not then you could be missing out on amazing opportunities, which are out there to be had! In her NEW book Oooh Pinteresting...
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How will the new 14-day quarantine rules affect your travel plans?
From the 8th June mandatory 14-day quarantine rules will come into force. This means that passengers arriving in the UK at airports, ferry ports and rail terminals will be required to self isolate for two weeks. How will the new system work and what are the do’s and...
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The customer never forgets: Be remembered for the right reasons!
Far from being low down the considerations for companies with the financial pressure of survival dominating the agenda, delivering the best of customer service experiences is more important than ever. No one wants to deal with a company that treats people poorly yet...
read moreRecent Posts
Breakfast with Consumer Champion Consumer Sue
Local lockdown- your consumer travel rights
Breakfast with Retail Expert and Commentator Savvy Catherine
Coronavirus: Poor Customer Service, Delays and Fob Offs
Eat Out to Help Out- How does it work and does it work?
The Essential 2020 Foreign Travel and Holiday Checklist
Breakfast with Super Savvy Family Finance Blogger & ThriftyMum Hollie Hutchinson
Cherry Moo Luxury Handmade Ice Cream – A Lady Janey review
Why no shows are a no no if we want restaurants to survive
AD: SaferMask- the accredited protective face mask