How well do you know your consumer rights? Do you need help to resolve an issue with a company that’s just not listening?
As featured on BBC Watchdog, BBC News, BBC Your Questions Answered, BBC Breakfast, BBC Rip Off Britain, ITV Tonight and a range of local and national radio stations, I am a Consumer Expert specialising in travel. As the Queen of Customer Service, I pride myself in championing the very best of companies and challenging the worst so if you’ve got a problem with a company that’s not playing fair then I can help.
If you love my blogs then please do take a listen to my BRAND NEW consumer podcasts over on Anchor. You can also catch me every Tuesday and Thursday at midday on Dean Radio on The Consumer Show and I’m the anchor for the new Forest Business Show on Wednesdays.
Happy reading and listening! xxx
How to be a savvy shopper this Black Friday
According to the latest Which? report Black Friday deals may not always be as they seem with 99.5% of products being cheaper or the same price at other times of the year. Is Black Friday all about fantasy promotions, make believe deals, pie in the sky offers and...
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Review/AD: Say it with Champers Personalised Christmas Champagne
What better way to celebrate the first post-lockdown Christmas than with a bottle of personalised bubbly? There are so many reasons this year to get those corks popping early so when this festive little number appeared in the post, I was in seventh bubble heaven! Many...
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Heathrow Airport drop off charges and how to avoid them
On 1st November Heathrow Airport implanted a new drop off charge of £5 and its introduction aligns with other UK airports that already charge for drop offs. Which airports don’t charge for drops offs? Can you avoid drop off charges? Pre pandemic investigations by...
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The Red List and Travel Post Traffic Lights: A Simple Guide
On 4am on the 1st November it’s tatty bye to traffic lights for now as the remaining 7 destinations on the red list; Colombia, the Dominican Republic, Ecuador, Haiti, Panama, Peru and Venezuela are removed. What does this mean for travel plans? What are the new travel...
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Future Travel Vouchers and eVouchers and how to contact British Airways
When flights were cancelled during the pandemic, British Airways customers were issued with Future Travel Vouchers or eVouchers. These should be easy enough to use but unfortunately this is not the case for many customers and the complaints just keep on coming. What...
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Red and Rest of the World lists- A simple guide to the latest travel updates
On 04:00 BST on Monday 4th October changes designed to simplify travel came into effect as the current confusing red, amber and green traffic light lists were replaced by a simpler two-tier system. But what do the new red and rest of the world (ROW) lists mean and...
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Takeaways and Restaurant Complaints- Your Consumer Rights
Do you love takeaways? Seemingly we Brits just can’t get enough of them! In August, Deliveroo reported that demand for its services had strengthened despite Covid and orders had doubled as lockdown habits continued. Post pandemic demand for takeaways has remained high...
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The Ins and Outs of Van Insurance
Insuring a van for commercial use is not all that different from insuring a car for private use in terms of many of the considerations we need to make. For example, we still have Comprehensive or Third-Party cover to choose between, and to decide who our drivers will...
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5 Ways to Deliver Excellent Post Pandemic Customer Service
Delivering excellent customer service should not be difficult as it's mostly common sense. However over the years I've started to realise that it's actually an art form and if companies get it right, then it is poetry in motion but if they don't then it's far from a...
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9/11 memories and reflections of a day that changed aviation forever
On Tuesday 11th September 2001, the world watched in horror as the World Trade Centre Twin Towers crumbled after being struck by hijacked passenger jets. Twenty years later the pain, grief, shock and disbelief are more acute than ever. It was a day that changed...
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AD: What is HSBC Select and Cover insurance and why should you choose it?
There’s no doubt about it, researching and taking out insurance is a laborious job that we’d rather not have to do. Luckily there is a way to help make things easier and that’s by choosing a multi-cover insurance policy with HSBC Select and Cover Multi Cover...
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The Essential Post Pandemic Travel and Holiday Checklist
Are you planning a post pandemic trip? Are you baffled by all the regulation changes? 18 months down the line and the world of travel is still a minefield to navigate. Luckily help is at hand with my essential post pandemic travel and holiday checklist so that you can...
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How to complain effectively and get results
It’s easy to jump up and down when things go wrong and take to social media to vent those frustrations but will that get you any real results? The short answer to this question is no. If you want results then you need to complain effectively. Work smarter not harder!...
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If it’s not worth it, don’t pay it- Make the most of your money
With the cost of living increasing and wages not following suit, belts are being tightened more than ever. We are also working much harder for less so every penny we spend should be worth it. If it’s not, then we need to speak out. If it's not worth it, why pay it?...
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Fair tipping in Restaurants- Do you know where your tips go?
In a review of tipping practices in 2016, the conclusion of a government report was that tips should go to workers. Subsequently a promise of legislation for fair tips was made in 2018 and the measure was included in the 2019 Queen’s Speech. However to date no fair...
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A simple guide as to where to get the best post pandemic travel advice
Are you looking to book a post-pandemic holiday? Are you confused by all the ever-changing rules and regulations? Not sure where to find the latest trusted information? Luckily help is on hand with my simple guide as where to find the best travel advice. As a...
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Cancellations and Refunds: The simple guide to getting your money back
Since the outbreak of Coronavirus, I’ve been inundated with more questions than ever from customers as to how to get refunds when events, flights and holidays are cancelled or when a service is no longer available. The problem is that there so much information out...
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Breakfast with Travel Author and Podcaster Janice Horton
There’s only one thing I love more than writing and that’s reading, especially when it’s travel related so I was delighted to e-meet Author and Podcaster Janice Horton aka The Backpacking Housewife. I was even more delighted when she also agreed to be my next...
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Do I need to wear a mask on my post pandemic flight? What are my rights?
On Monday 19th July, Covid restrictions in England come to an end and the wearing of masks is no longer a legal requirement. However, you will still be expected to wear a mask in airports and on a flight unless you have a valid medical exemption. What are your rights...
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5 ways to get the best post pandemic customer service
According to the latest report by the UK Institute of Customer Service, consumers are fed up of delays, late deliveries and appalling customer service. Companies have had to adapt to a different way of working during the pandemic and this has presented a number of...
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Breakfast with Travel Consultant and YouTuber Alan Hill
What I love the most about the Lady Janey blog and being a presenter on Travel Radio is the opportunity to connect with amazing likeminded people. My latest breakfast guest is the perfect example. Please welcome Travel Consultant and YouTuber Alan Hill. Alan Hill...
read moreRecent Posts
How to be a savvy shopper this Black Friday
Review/AD: Say it with Champers Personalised Christmas Champagne
Heathrow Airport drop off charges and how to avoid them
The Red List and Travel Post Traffic Lights: A Simple Guide
Future Travel Vouchers and eVouchers and how to contact British Airways
Red and Rest of the World lists- A simple guide to the latest travel updates
Takeaways and Restaurant Complaints- Your Consumer Rights
The Ins and Outs of Van Insurance
5 Ways to Deliver Excellent Post Pandemic Customer Service
9/11 memories and reflections of a day that changed aviation forever