Hi, I’m Lady Janey and I’m a Customer Service Blogger and Mystery Shopper who is passionate about championing the very best of companies and challenging the very worst.
As a unique Customer Service Blogger and Guest Author for Which? Conversation, I tackle a range of consumer issues whilst championing the best of companies and challenging the worst to promote the highest standards of Customer Service in the UK today. The exclusive Saturday Spotlight directory of excellence showcases only the VERY BEST of Cotswolds companies and features interviews with fabulous people behind excellent customer experiences and the NEW ‘Breakfast With ……’ series covers interviews with some of the biggest players in Business & Customer Service today. Mystery Shop Monday sees me out and about finding out exactly which companies provide good service and which definitely don’t and My Reviews cover the very best places to eat, drink, visit and stay.
As a trusted, independent Mystery Shopper, I offer a unique consultancy service. Please contact me via my Mystery Shopping page to find out more about the bespoke packages available and to book your free no obligation telephone call to discuss your company’s specific requirements. My NEW book 30 Reasons to Hire a Mystery Shopper is also now available on Amazon.
Happy reading!
Guest Post by Simon from Financial Expert- Why I sold my dream car
The following article has been contributed by Simon from Financial Expert. Simon has kindly agreed to pick apart his decision to recently take the bold step of selling his dream car. It has gone to a better place. Here he explains how and why. Why I bought my...
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Breakfast With Author & Journalist Jordon Cox- Britain’s Coupon Kid
After a tiny but very much needed summer break, it’s so exciting today to be able to kick off the new season of ‘Breakfast with…..’ interviews by having the best of breakfast chats with one of my fellow UK Moneybloggers. Please welcome inspirational blogger,...
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10 reasons why I’m taking part in Oxfam’s Second-Hand September
No new clothes for a month for Oxfam’s Second-Hand September. Easy, I’ve so got this, or have I? Not that I spend silly money on clothes as you’d maybe expect except for last month when His Lordship insisted I treat myself in John Lewis & Partners but I do like the...
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Happy 1st Birthday Dean Radio- Community Radio From the Forest for the Forest
Do you know what’s happening in your community? Would you like to be more informed and involved? Wherever you live, you’ll find that your local radio stations are there to do exactly that and Dean Radio 105.6FM, in the very heart of the Forest of Dean is no exception....
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Why You Should Buy Designer Clothing Online from a Multi Brand Retailer
If you are someone who loves who loves designer clothing and accessories, then you are probably also familiar with the experience of shopping in high end stores. It can be really nice getting to browse around a beautifully laid out store with attentive staff while you...
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Wine Tour & Tasting at Poulton Hill Estate Vineyard: A Lady Janey Review
Things have changed. I’ll never be able to drink wine anymore the way I used to. In fact it’ll never be the same again……..….. But panic not, after an incredible wine tour and tasting at Poulton Hill Estate Vineyard in the very heart of the beautiful Cotswolds, wine...
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The Cottage at Woodbank, Llangollen- A Lady Janey Review
Once again this year has been such a busy one and once again, I was really looking forward to the summer holidays so I could finally catch my breath and re-charge a few batteries. This year was our third visit to The Cottage at Woodbank in Llangollen and we weren’t...
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Budget Fare, Budget Service? Ryanair come last in Which? Customer Service Survey
Which? has released its annual customer survey of best and worst brands in 2019 with Ryanair ranked as the worst of all with nearly 4,000 customers surveyed. Here’s what one of the top 5 Consumer Champions in the UK, The Grumpy Git Scott Dixon, had to say about the...
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A Day Canal Boat Experience with Privilegedpup and Anglo Welsh Waterway Holidays
One of the things I love about holidays is the chance to try something different and this year was no exception with another fabulous day canal boat experience over the breathtaking Pontcysyllte Aqueduct with Anglo Welsh Waterway Holidays. During our first visit...
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How to take fabulous photos of your dogs
Dogs are with us for a short time, but the love and joy they share resonates long after they’re gone. Taking photos of your dogs is a beautiful way to capture the joy that they’ve brought you and to create cherished memories you can look back on for years to come. ...
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Happy 1st Birthday Harley House Cheltenham, an Inigo Business Centre
Is your company looking for quality serviced office space in Cheltenham? Since opening its first centre in Newbury in 1997 Inigo now has seven business centres across the UK in premium locations, one of which being Harley House conveniently located in the very heart...
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British Airways- Where has it all gone wrong for the airline?
With ongoing talks to avert potential strikes by its flight crew and now the latest IT system failures, these are undoubtedly turbulent times for the once iconic British Airways. In this guest post, The Grumpy Git Scott Dixon takes a look at where it has all gone...
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Review: How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results by Helen Dewdney The Complaining Cow
It's the principle- absolutely, I couldn’t agree more. Honest, direct and to the point, there’s no messing about with this book. How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results by Helen Dewdney The Complaining Cow is refreshingly...
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Breakfast with William Hanson Leading Expert and Coach in Etiquette
On Boxing Day last year, I was honoured to appear on the BBC Breakfast red sofa alongside ‘Leading Expert and Etiquette Coach’ William Hanson to discuss the topic of re-gifting. Our views may have differed somewhat, for example with regard to the giving and receiving...
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If it’s not worth it, don’t pay it- Make the most of your money
With the cost of living increasing and wages not following suit, belts are being tightened more than ever. We are also working much harder for less so every penny we spend should be worth it. If it’s not, then we need to speak out. If it's not worth it, why pay it?...
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7 Best Dog Friendly Places to Eat and Drink in Gloucestershire
From the best of dog groomers to luxury boarding, specialist photographers and wedding day care, it’s a real dog’s life in Gloucestershire for our favourite four legged friends. And it doesn’t stop there as when it comes to dining out, they really are spoilt for...
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Why I won’t change my bank account – but why you should!
There are many people who never change their bank account and quite understandably so. It’s largely down to the fact that they believe it is a long, convoluted process, which involves a mountain of paperwork and can only result in disaster. It’s also often a case of...
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The Spa at Hatherley Manor: One year on
It was a beautiful midsummer’s evening. On Friday 28th June, the sun was shining, the BBQ was lit, prosecco was flowing and a stream of guests started to arrive at a special anniversary party to celebrate the first birthday of The Spa at Hatherley Manor. It’s hard...
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Breakfast with Jay Halford, Chef and Owner of NR Social Cheltenham
At last! A breakfast chat, which might actually include a real breakfast! And what a fabulous breakfast it would be too. Please welcome this week’s guest to chat about healthy eating, networking and delivering excellent Customer Service, Jay Halford, Chef and Owner of...
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Is it just moi? Why it’s important not to accept poor customer service
I always find myself asking this question. Maybe I’m too fussy or maybe I expect too much? But then I think, wait a minute, surely it’s not a bad thing to at least get your money’s worth for things? We work really hard for the pennies we earn so they need to be well...
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Breakfast with Adam French, Consumer Rights Expert at Which?
The new ‘Breakfast with…’ series never ceases to amaze me in terms of the incredible people who have agreed to take part. When I chose ‘inspired’ as my word for this year, I think I really underestimated its significance and how overwhelmingly inspired I would be....
read moreRecent Posts
Guest Post by Simon from Financial Expert- Why I sold my dream car
Breakfast With Author & Journalist Jordon Cox- Britain’s Coupon Kid
10 reasons why I’m taking part in Oxfam’s Second-Hand September
Happy 1st Birthday Dean Radio- Community Radio From the Forest for the Forest
Why You Should Buy Designer Clothing Online from a Multi Brand Retailer
Wine Tour & Tasting at Poulton Hill Estate Vineyard: A Lady Janey Review
The Cottage at Woodbank, Llangollen- A Lady Janey Review
Budget Fare, Budget Service? Ryanair come last in Which? Customer Service Survey
A Day Canal Boat Experience with Privilegedpup and Anglo Welsh Waterway Holidays
How to take fabulous photos of your dogs