Hi, I’m Lady Janey and I’m a Customer Service Blogger and Mystery Shopper who is passionate about championing the very best of companies and challenging the very worst. Have you seen my BRAND NEW book ‘Are You Being Served?‘ It’s inspired by the world of Customer Service and beautifully described by Lorraine Kelly as “a delightful, insightful collection of poems.” My first book 30 Reasons to Hire a Mystery Shopper is available on Amazon.
As a unique Customer Service Blogger and Guest Author for Which? Conversation, I tackle a range of consumer issues whilst championing the best of companies and challenging the worst to promote the highest standards of Customer Service in the UK today. The exclusive Saturday Spotlight directory of excellence showcases only the VERY BEST of companies and the ‘Breakfast With ……’ series covers interviews with some of the biggest players in Business & Customer Service today. Mystery Shop Monday sees me out and about finding out exactly which companies provide good service and which definitely don’t and My Reviews cover only the very best places to eat, drink, visit and stay.
Happy reading!
Breakfast with Katie Morley Consumer Champion at the Daily Telegraph
Once again I’ve found myself thinking just how amazing this series is! Why I hear you ask? Because today’s fabulous guest is yet another leading Consumer Champion and an absolute inspiration in all that she does to achieve redress and refunds for people who have been...
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Five Ways to Build Employee Engagement in the Workplace
An employee turnover rate is the percentage of employees leaving a company in x period of time, versus the total number of employees at the workplace during that same tenure. It should be a goal among all companies to keep this rate at a minimum. Reports from...
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7 Tips for comparing energy prices PLUS a free downloadable spreadsheet
Thinking of switching energy provider but no idea where to start? The switching itself is the easy part as your new supplier will organise the transfer for you but making the right choice company wise is increasingly difficult despite measures being put in place to...
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Happy Savvy Vally! 7 ways to save money on Valentine’s Day
And so it began: The moment those Christmas chocolates disappeared from the shelves, the big red boxes started to appear marking the build up to Valentine’s Day and signalling yet another run of extra frivolous spending. But do we really need to splash the cash on the...
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AD: The New Look Holiday Inn Express Cheltenham A Lady Janey Review
Close to the city centre, reasonably priced and conveniently located opposite the buzzing Cheltenham Brewery Quarter, whether you’re in the historic market town of Cheltenham as a leisure, business or family guest then the new look HiEx Holiday Inn Express Cheltenham...
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From Hero to Zero: Has Sonos made a fatal consumer error?
The recent announcement from Sonos that it intended to stop software updates for some of its products was greeted with a furious backlash on social media with loyal customers demanding a #SonosBoycott. For years, Sonos has been a popular leader in sound systems but...
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Computer says “No.” Whatever happened to flexibility and common sense?
There has to be a certain amount of flexibility in customer service in order to meet a variety of different needs. Every customer is different and likewise, every customer service situation. With this in mind, although company policies are all well and good, if they...
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5 reasons to brave the January sales
Have you braved the sales yet? Despite all the doom and gloom of high street prophecies regarding the future of the high street, sales are well underway with some stores are offering lots of great discounts so if you missed out on Boxing Day like me then there’s still...
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Mystery Shopping- what skills do you need and is it worth your while?
There are many ways in which companies can effectively evaluate the standard of Customer Service they deliver, one of them being Mystery Shopping. Its popularity as a moneymaking side hustle has increased over the years and there are now a wealth of companies, which...
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Breakfast with Helen Pettifer Customer Service Consultant and Trainer
Happy New Year everyone! Not sure when it’s etiquette to stop saying that but as this is the first breakfast of 2020, I’m saying it anyway. I hope you had a fabulous Christmas and are surviving the return to work period. It’s back to business today too as I kick off...
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My year in review: Looking back at 2019 and forward to 2020
Wow what a year! I didn’t think that anything could possibly top 2018 especially when it culminated in a fabulous LIVE TV debut on BBC Breakfast and 2019 kicked off the same way but this has most definitely been another year to remember. It’s hard to believe that just...
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Merry Christmas! Is regifting Christmas presents really that bad?
Merry Christmas everyone! I hope Santa brings everything on your list this year. Well no worries if not because nowadays it seems that regifting has become quite a ‘thing’. What do you think about it? Are you a regifter? Is regifting Christmas presents really that...
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Review: 101 Habits of an Effective Complainer by Helen Dewdney The Complaining Cow
“If complaining is an art form, Helen Dewdney is Rembrandt” Robert Rinder. When it comes to making a complaint, this is quite possibly the best kind of analogy I have ever come across. To be an effective complainer who successfully achieves redress, refunds and...
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Whatever happened to Christmas spirit? How to be a better customer this Christmas!
Spitting at elves and throwing rocks and wood! Whatever happened to Christmas spirit? A Worcester newspaper recently reported that rocks, wood and drinks cans had been thrown at staff at a local convenience store. Another story I read last year covered the story of a...
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Heart Heroes: Working with children and their families with heart conditions
At this time of year, it’s more important than ever to look out for others and support charitable organisations devoted to their cause. Heart Heroes is one such charity and when I caught up with its founder and trustee Kelly Cornish last month, I was just blown away...
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Breakfast with Author, Blogger and Course Creator Deborah Stansil
What a year! Who would have thought back in January that I would now be a published author! I have a number of people to thank for this, one of them being today’s fabulous Breakfast guest. My word for this year was inspired and in the world of writing and blogging,...
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7 ways to save money & be a happier and savvier shopper this Christmas
It’s Christmas, let’s spend, spend, spend! Or maybe not. Although ‘tis the season and we all want to spoil our loved ones and splash out on lots of extra special treats, should we do so? Debt is at an all time high and we are spending more than ever before but are we...
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How to complain simply but effectively and where to get help when you need it
It’s easy to jump up and down when things go wrong and take to social media to vent those frustrations but will that get you any real redress? Do you need to be a human encyclopedia of every single bit of consumer legislation in order to be able to be successful in...
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Black Friday Madness- 7 reasons why I won’t be spending on Black Friday
This year Black Friday season is set to last even longer than ever. According to data by Barclaycard, spending in 2018 saw a modest increase of 1.6% with particularly strong growth in entertainment and experiences but it's an increase nonetheless. In a time where debt...
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Are You Being Served? The story behind the book and the foreword by Lorraine Kelly
“Are you being served, no I don’t think that I am. I’ve been waiting twenty minutes. Please help me if you can.” We’ve all felt like this at times. Frustrated with waiting times and poor service. But it doesn’t stop here. From self-service checkouts to queues,...
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Breakfast with Martyn James Consumer Rights Expert at Resolver
Could this year possibly get any better? My breakfast guest today is none other than Martyn James, Money and Consumer Rights Expert and Head of Media and Marketing for Resolver, the UK’s largest complaint handling and mediation service. With two decades of...
read moreRecent Posts
Breakfast with Katie Morley Consumer Champion at the Daily Telegraph
Five Ways to Build Employee Engagement in the Workplace
7 Tips for comparing energy prices PLUS a free downloadable spreadsheet
Happy Savvy Vally! 7 ways to save money on Valentine’s Day
AD: The New Look Holiday Inn Express Cheltenham A Lady Janey Review
From Hero to Zero: Has Sonos made a fatal consumer error?
Computer says “No.” Whatever happened to flexibility and common sense?
5 reasons to brave the January sales
Mystery Shopping- what skills do you need and is it worth your while?
Breakfast with Helen Pettifer Customer Service Consultant and Trainer