How well do you know your consumer rights? Do you need help to resolve an issue with a company that’s just not listening?
I’m Lady Janey and I am one of the top 5 Consumer Champions in the UK as featured in the Daily Mail, The Sun and Woman, Woman’s Own, Pick Me Up and Take a Break magazines. I’m an expert in my field specialising in travel and hospitality and I’m also a guest author for WhichUK Conversation and ResolverUK. I don’t take any prisoners when it comes to standing up for your rights so if you’ve got a problem with a company that’s not playing fair, then I can help. If it’s not worth it, don’t pay for it!
On the Lady Janey blog I tackle a range of consumer issues whilst championing the best of companies and challenging the worst to promote the highest standards of Customer Service in the UK today. The exclusive Saturday Spotlight directory of excellence showcases only the VERY BEST of companies and the ‘Breakfast With ……’ series covers interviews with some of the biggest players in Business & Customer Service today. Mystery Shop Monday sees me out and about finding out exactly which companies provide good service and which definitely don’t and My Reviews cover only the very best places to eat, drink, visit and stay.
Have you read my latest book ‘Are You Being Served? It’s inspired by the world of Customer Service and beautifully described by Lorraine Kelly as “a delightful, insightful collection of poems.” My first book 30 Reasons to Hire a Mystery Shopper is also available to purchase on Amazon.
Comparison sites make up 60% of new household polices with customers keener than ever to source the very best of deals. However, ComparetheMarket has just been fined £17.9 million pounds by The Competition and Markets Authority for keeping home insurance costs...read more
New figures released reveal that 2,600 food parcels were provided for children every day in the first six months of the pandemic. Food banks in the Trussell Trust’s UK network have seen a shocking 47% increase in need during the crisis, building on the record need...read more
Following the outbreak of Coronavirus, huge numbers of holidays and flights were cancelled. As a result, many passengers were offered either refund credit notes or vouchers as an alternative to a cash refund with some still waiting months later for the refund they are...read more
In a bid to stem the increase in coronavirus outbreaks, England has now been placed into a second lockdown, which will run until Wednesday 2nd December. This means that you must stay at home as per the Government directive. But how does this affect your holiday plans?...read more
Bear Grylls Survival expert, Matt Allwright Survival Expert! Did you know that keeping your wits about you and having a handy tool kit of tips and tricks can be just as essential in the world of consumer rights as it is when you’re out in the wild one? Make no...read more
We’re all very used to the same expert faces on our screens but is it time for a change? A new generation of fabulous experts is emerging and my ‘Breakfast with’ guest today is one of them. Please welcome fellow Travel Expert Rob Globetrotter. Rob Globetrotter has...read more
The introduction of a three tier system and increased restrictions in England to help prevent the spread of Coronavirus has placed further uncertainty on travel plans leaving many now not sure where they can go, if they can go and who with. What does the new...read more
It’s National Customer Service Week and this has shone a spotlight on good and bad firms and how they have faired over the past few months. We are doing online shopping now more than ever, and with that comes an array of problems with deliveries and a host of fob offs...read more
Statistics show that 9/10 people are concerned about their personal data. Are you? In today’s data driven world we need to be aware that everything we share online is processed and stored and that the companies in question are responsible for keeping it safe. But what...read more
With that feeling of clipped wings, travel is at the forefront of many minds. We are all desperate to return to normality, to book our next getaway stress-free and to feel the sand between our toes on far off shores once again. If we look back a year or two, the...read more
There’s nothing I love more than connecting with fellow consumer champions who spend their time fighting for your rights. Today’s fabulous guest is a firm thorn in the side of Currys PC World and Carphone Warehouse as she daily calls out ‘Their abysmal customer...read more
In a bid to stem coronavirus outbreaks, some areas experiencing an increase in cases have been placed in local lockdown with tightened restrictions. This means that residents of those areas must stay at home under Government advice. But how does this affect holiday...read more
The future of the High Street is a current hot topic with Coronavirus proving yet another stumbling block in its struggle for survival. I’m super chuffed today to have fellow Northerner Savvy Catherine as my breakfast guest! Catherine Shuttleworth is CEO and founder...read more
Coronavirus caught everyone off-guard and businesses had to adapt and embrace different ways of working to survive. Staff have been furloughed and everyone has struggled to deal with it all in one way or another. It has had a profound impact on everyone’s lives....read more
The Eat out to Help Out scheme was brought in to encourage the public to support the restaurant industry, which has been hard hit by the Coronavirus lockdown. Has it done that? Yes it has with diners booking in their droves and restaurant tables fully booked Monday-...read more
Passport- check, suitcase- check, sun lotion- check. After months of lockdown many of us have been looking forward to finally getting that long awaited break we’ve been waiting for. But this year that pre travel checklist is looking very different. What do you need to...read more
Alongside being a Consumer Champion, I’m proud to be a UK Moneyblogger and am beyond chuffed today to be having breakfast with one of my blogging inspirations. Please welcome fellow UKMoneyblogger and quite possibly the kindest person you could ever meet ThriftyMum...read more
It’s summer and that can only mean one thing: ICE CREAM and lots of it! Luckily I don’t have far to go to pick up the very best that Gloucestershire can offer. At Cherry Moo HQ in the heart of the Cotswolds, Lisa Denham creates the dreamiest, creamiest ice cream ‘like...read more
You’d think that after all this time, we’d be grateful that against all odds some restaurants have opened their doors once more meaning we can enjoy a nice meal with someone else doing all the cooking and washing up. But no, the attitude of some is far from gratitude...read more
With face masks and coverings to become the new norm, the next dilemma is where to get one from and will it give you the best protection? Safermask is a safe reusable mask, which can be used in any non-medical role. Mask wearing has been compulsory on public...read more
It’s a real shame nowadays that it’s hard to know who we can trust and who we can’t. Over the years I've lost confidence in the ability of someone to do a job well or a product to do what it says on the tin. From buying cars to ordering paint, there have been more...read more