How well do you know your consumer rights? Do you need help to resolve an issue with a company that’s just not listening?
I’m Lady Janey and I’m the Queen of Customer Service as crowned on BBC Your Money & Your Life. I’ve been featured as one of the top 5 Consumer Champions in the UK in the Daily Mail and have also appeared in The Sun and Woman, Woman’s Own, Pick Me Up and Take a Break magazines. I’m an expert in my field specialising in travel and hospitality, the go to consumer expert for a number of local and national radio stations and a guest author for WhichUK Conversation and ResolverUK. I don’t take any prisoners when it comes to standing up for your rights so if you’ve got a problem with a company that’s not playing fair, then I can help. If it’s not worth it, don’t pay for it!
On the Lady Janey blog I tackle a range of consumer issues whilst championing the best of companies and challenging the worst to promote the highest standards of Customer Service in the UK today. The exclusive Saturday Spotlight directory of excellence showcases only the VERY BEST of companies and the ‘Breakfast With ……’ series covers interviews with some of the biggest players in Finance & Customer Service today. Mystery Shop Monday sees me out and about finding out exactly which companies provide good service and which definitely don’t and My Reviews cover only the very best places to eat, drink, visit and stay.
Have you read my latest book ‘Are You Being Served? It’s inspired by the world of Customer Service and beautifully described by Lorraine Kelly as “a delightful, insightful collection of poems.” My first book 30 Reasons to Hire a Mystery Shopper is also available to purchase on Amazon.
If you love your podcasts then please do take a listen to my BRAND NEW consumer interview series over on Anchor.
Happy reading and listening!
On the 15th February, new border rules for passengers arriving in England from a country on the banned travel list came into force. Anyone who has visited or passed through a red list country must quarantine in a government-designated hotel for 10 days. Will this be...read more
The ‘Breakfast with…….’ interview series has gone from strength to strength since first launched last year with a constant stream of amazing guests. This week is no exception as my fabulous breakfast date is none other than Consumer Rights Lawyer Dean Dunham. By...read more
In a year that has produced an extremely turbulent time for the travel industry, and continues to do so, Brits are looking towards the summer with hope and optimism of a getaway in some form. Will the new holiday trend be 'staycations'? Travel Expert Rob Globetrotter...read more
Whilst some people are currently saving money, skipping the expensive car trips and costly train tickets whilst they’re working from home, others have found their income cut and their outgoings dramatically increasing. The financial divide is wide, with some people in...read more
The travel and tourism industry has been among the hardest hit in this pandemic and almost a year later, it is still fighting for survival. With minimum government support, it’s a battle it seemed destined to face alone. However with increased consumer confidence as a...read more
It is possible to get anxious about anything. Flying is one of those things. The fear of flight is known as aviophobia and defined as the extreme avoidance of planes or activities and places associated with them. A part of getting anxious is likely to be associated...read more
In times where the world of travel is steeped in doom and gloom, there is a beacon of hope in the form of Award Winning Travel Counsellor Emma Savage who can make your holiday dreams come true. This year is a big milestone for Emma as she celebrates 10 years in the...read more
Whether it’s a jumper that doesn’t fit, a book you already have or a gadget you’re never going to use, there will always be gifts that you would like to return or exchange. On any other year this wouldn’t really be an issue but with non-essential stores closed in the...read more
In a bid to stem the increase in coronavirus outbreaks due to the new variant, we have now been placed into our third national lockdown, which could last until March. This means that you must stay at home as per the Government directive. How does this affect your...read more
From 1st January 2021, it’s all change for travel to the EU, Switzerland, Norway, Iceland and Liechtenstein as the Brexit transition period comes to an end. Will travel still be possible? Yes but it’s going to be a lot more complicated and the information out there...read more
2020, what a year and in more ways than one! I didn’t think that anything could possibly top 2019 when I was featured as one of the Top 5 Consumer Champions in the UK in the Daily Mail and experienced a fabulous LIVE TV debut on BBC Breakfast. It was a real media...read more
Christmas travel chaos is nothing new. We all love to regale our stories of roads so clogged it’s quicker to walk, delayed flights in airports that resemble an electrical superstore on Black Friday, and trains so bulging with passengers that standing room against the...read more
The new strain of Coronavirus is far more virulent and much easier to spread. As a result, we are now in a third National Lockdown but there STILL have been no changes to international travel in and out of the UK. Is it time to reflect on the reasons this virus got to...read more
Reports indicate a staggering number of British holidaymakers have never taken out travel insurance and even more worryingly, didn’t think of doing so or were willing to take the chance. Failure to organise appropriate insurance could be a very costly decision. Is it...read more
It’s Christmas, let’s spend, spend, spend! Or maybe not. Although ‘tis the season and we all want to spoil our loved ones and splash out on lots of extra special treats, should we do so? Debt is at an all time high and we are spending more than ever before but are we...read more
Spitting at elves and throwing rocks and wood! Whatever happened to Christmas spirit? A Worcester newspaper recently reported that rocks, wood and drinks cans had been thrown at staff at a local convenience store. Another story I read covered the story of a mum who...read more
It's Black Friday 2020 and once again there are scores of 'bargains' out there to be had. In a time of financial instability with many families struggling to make ends meet, is this really the time for excessive spending? When is a saving really a saving and are there...read more
Comparison sites make up 60% of new household polices with customers keener than ever to source the very best of deals. However, ComparetheMarket has just been fined £17.9 million pounds by The Competition and Markets Authority for keeping home insurance costs...read more
New figures released reveal that 2,600 food parcels were provided for children every day in the first six months of the pandemic. Food banks in the Trussell Trust’s UK network have seen a shocking 47% increase in need during the crisis, building on the record need...read more
Following the outbreak of Coronavirus, huge numbers of holidays and flights were cancelled. As a result, many passengers were offered either refund credit notes or vouchers as an alternative to a cash refund with some still waiting months later for the refund they are...read more
In a bid to stem the increase in coronavirus outbreaks, England has now been placed into a second lockdown, which will run until Wednesday 2nd December. This means that you must stay at home as per the Government directive. But how does this affect your holiday plans?...read more