Hi, I’m Lady Janey and I’m a Customer Service Blogger and Mystery Shopper who is passionate about championing the very best of companies and challenging the very worst.
Have you seen my BRAND NEW book ‘Are You Being Served?‘ It’s an anthology of poems inspired by the world of Customer Service and beautifully described by Lorraine Kelly as “a delightful, insightful collection of poems.”
As a unique Customer Service Blogger and Guest Author for Which? Conversation, I tackle a range of consumer issues whilst championing the best of companies and challenging the worst to promote the highest standards of Customer Service in the UK today. The exclusive Saturday Spotlight directory of excellence showcases only the VERY BEST of Cotswolds companies and features interviews with fabulous people behind excellent customer experiences and the NEW ‘Breakfast With ……’ series covers interviews with some of the biggest players in Business & Customer Service today. Mystery Shop Monday sees me out and about finding out exactly which companies provide good service and which definitely don’t and My Reviews cover only the very best places to eat, drink, visit and stay.
As a trusted, independent Mystery Shopper, I offer a unique consultancy service. Please contact me via my Mystery Shopping page to find out more about the bespoke packages available and to book your free no obligation telephone call to discuss your company’s specific requirements. My first book 30 Reasons to Hire a Mystery Shopper is available on Amazon.
Happy reading!
Breakfast with Martyn James Consumer Rights Expert at Resolver
Could this year possibly get any better? My breakfast guest today is none other than Martyn James, Money and Consumer Rights Expert and Head of Media and Marketing for Resolver, the UK’s largest complaint handling and mediation service. With two decades of...
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Reverse Advent Calendar Campaign – Will you be taking part?
I find it quite hard to believe that we live in what is widely regarded as a first world country and yet there are still people who frequently go hungry and worry about how they will feed their families. Over the last few years and particularly since the introduction...
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Death of the High Street- Are we to blame for this retail crisis?
Over the last few years, the High Street has suffered turbulent times and judging by recent events, things are only set to get tougher for retail. Today Mothercare has confirmed its UK business is on the verge of collapse putting 2500 jobs at risk. In its last...
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Breakfast with Chris Choi Consumer Editor ITV News
There can surely be no greater accolade to what I do as a Consumer Champion than the fact that today’s ‘Breakfast with….’ guest accepted my invitation to take part in this series. In fact I think this could quite well be my biggest and best scoop yet! Please welcome...
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Grenfell Tower- Will we ever hear the truth and get justice for Grenfell?
On the 14th June 2017, just before 1am, a fire broke out in the kitchen of a 4th floor flat at the 24-storey Grenfell Tower block in North Kensington. 72 people died, countless others were injured and all of the residents lost their homes. Unbelievably, it’s well over...
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Dunkertons Cider Apple Day Tour & Tasting – A Lady Janey Review
National Apple Day is an event, which traditionally promotes environmental awareness whilst celebrating the autumn season. This year Dunkertons Cider in Cheltenham decided to mark the occasion by offering not just one but three fabulous Apple Day Tours. His Lordship...
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Are you paying too much for your insurance? Does it ever pay to be loyal?
Recent figures released showed that some UK customers are overpaying a combined £1.2 billion on annual insurance premiums with approximately 6 million home and motor policyholders begin charged about £200 too much for their insurance. This is a loyalty penalty with...
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Lunch at East India Café Cheltenham- A Lady Janey Review
There’s lunch and then there’s lunch. A visit to East India Café in Cheltenham is undoubtedly an Anglo- Indian dining experience like no other. Located in the heart of the Montpellier area of Cheltenham, this gem of a restaurant transports its guests back to the...
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How to complain simply but effectively and where to get help when you need it
It’s easy to jump up and down when things go wrong and take to social media to vent those frustrations but will that get you any real redress? Do you need to be a human encyclopedia of every single bit of consumer legislation in order to be able to be successful in...
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The Ox Cheltenham Autumn Menu: A Lady Janey Review
The Ox Cheltenham, oh they just serve meat, don’t they? Wrong think again. Yes the clue is admittedly in the name but as well as serving the very best of steak cuts, The Ox boasts a whole host of mouthwatering dishes to suit every kind of palate. Being a non-meat...
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Guest Post: Thomas Cook- what went wrong and how to get help
It was devastating to hear the news this morning that Thomas Cook has gone in to administration with the loss of over 9,000 jobs in the UK less than 100 days before Christmas. With thoughts firmly with all those affected, The Grumpy Git Scott Dixon has taken a look at...
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British Airways: Poor Leadership, Poor Management or both?
Here’s a question for you: Leadership and Management, what’s the difference? Is there one? Does it matter? Yes there is and yes it does. Let’s take British Airways as a classic example. Here there is some element of management, both ineffective and otherwise but there...
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Guest Post by Simon from Financial Expert- Why I sold my dream car
The following article has been contributed by Simon from Financial Expert. Simon has kindly agreed to pick apart his decision to recently take the bold step of selling his dream car. It has gone to a better place. Here he explains how and why. Why I bought my...
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Breakfast With Author & Journalist Jordon Cox- Britain’s Coupon Kid
After a tiny but very much needed summer break, it’s so exciting today to be able to kick off the new season of ‘Breakfast with…..’ interviews by having the best of breakfast chats with one of my fellow UK Moneybloggers. Please welcome inspirational blogger,...
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10 reasons why I’m taking part in Oxfam’s Second-Hand September
No new clothes for a month for Oxfam’s Second-Hand September. Easy, I’ve so got this, or have I? Not that I spend silly money on clothes as you’d maybe expect except for last month when His Lordship insisted I treat myself in John Lewis & Partners but I do like the...
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Dean Radio- Community Radio From the Forest for the Forest
Do you know what’s happening in your community? Would you like to be more informed and involved? Wherever you live, you’ll find that your local radio stations are there to do exactly that and Dean Radio 105.6FM, in the very heart of the Forest of Dean is no exception....
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Why You Should Buy Designer Clothing Online from a Multi Brand Retailer
If you are someone who loves who loves designer clothing and accessories, then you are probably also familiar with the experience of shopping in high end stores. It can be really nice getting to browse around a beautifully laid out store with attentive staff while you...
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Wine Tour & Tasting at Poulton Hill Estate Vineyard: A Lady Janey Review
Things have changed. I’ll never be able to drink wine anymore the way I used to. In fact it’ll never be the same again……..….. But panic not, after an incredible wine tour and tasting at Poulton Hill Estate Vineyard in the very heart of the beautiful Cotswolds, wine...
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The Cottage at Woodbank, Llangollen- A Lady Janey Review
Once again this year has been such a busy one and once again, I was really looking forward to the summer holidays so I could finally catch my breath and re-charge a few batteries. This year was our third visit to The Cottage at Woodbank in Llangollen and we weren’t...
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Budget Fare, Budget Service? Ryanair come last in Which? Customer Service Survey
Which? has released its annual customer survey of best and worst brands in 2019 with Ryanair ranked as the worst of all with nearly 4,000 customers surveyed. Here’s what one of the top 5 Consumer Champions in the UK, The Grumpy Git Scott Dixon, had to say about the...
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A Day Canal Boat Experience with Privilegedpup and Anglo Welsh Waterway Holidays
One of the things I love about holidays is the chance to try something different and this year was no exception with another fabulous day canal boat experience over the breathtaking Pontcysyllte Aqueduct with Anglo Welsh Waterway Holidays. During our first visit...
read moreRecent Posts
Breakfast with Martyn James Consumer Rights Expert at Resolver
Reverse Advent Calendar Campaign – Will you be taking part?
Death of the High Street- Are we to blame for this retail crisis?
Breakfast with Chris Choi Consumer Editor ITV News
Grenfell Tower- Will we ever hear the truth and get justice for Grenfell?
Dunkertons Cider Apple Day Tour & Tasting – A Lady Janey Review
Are you paying too much for your insurance? Does it ever pay to be loyal?
Lunch at East India Café Cheltenham- A Lady Janey Review
How to complain simply but effectively and where to get help when you need it
The Ox Cheltenham Autumn Menu: A Lady Janey Review