How well do you know your consumer rights? Do you need help to resolve an issue with a company that’s just not listening?

As featured on BBC Watchdog, BBC News, BBC Your Questions Answered, BBC Breakfast, BBC Rip Off Britain, ITV Tonight and a range of local and national radio stations, I am a Consumer Expert specialising in travel. As the Queen of Customer Service, I pride myself in championing the very best of companies and challenging the worst so if you’ve got a problem with a company that’s not playing fair then I can help.

If you love my blogs then please do take a listen to my BRAND NEW consumer podcasts over on Anchor. You can also catch me every Tuesday and Thursday at midday on Dean Radio on The Consumer Show and I’m the anchor for the new Forest Business Show on Wednesdays.

Happy reading and listening! xxx



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How to complain effectively and get results

It’s easy to jump up and down when things go wrong and take to social media to vent those frustrations but will that get you any real results? The short answer to this question is no. If you want results then you need to complain effectively. Work smarter not harder!...

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