How well do you know your consumer rights? Do you need help to resolve an issue with a company that’s just not listening?
I’m Lady Janey and I am one of the top 5 Consumer Champions in the UK as featured in the Daily Mail, The Sun and Woman, Woman’s Own, Pick Me Up and Take a Break magazines. I’m an expert in my field specialising in travel and retail consumer issues and I’m also a guest author for WhichUK Conversation and ResolverUK. I don’t take any prisoners when it comes to standing up for your rights so if you’ve got a problem with a company that’s not playing fair, then I can help.
On the Lady Janey blog I tackle a range of consumer issues whilst championing the best of companies and challenging the worst to promote the highest standards of Customer Service in the UK today. The exclusive Saturday Spotlight directory of excellence showcases only the VERY BEST of companies and the ‘Breakfast With ……’ series covers interviews with some of the biggest players in Business & Customer Service today. Mystery Shop Monday sees me out and about finding out exactly which companies provide good service and which definitely don’t and My Reviews cover only the very best places to eat, drink, visit and stay.
Have you read my latest book ‘Are You Being Served? It’s inspired by the world of Customer Service and beautifully described by Lorraine Kelly as “a delightful, insightful collection of poems.” My first book 30 Reasons to Hire a Mystery Shopper is also available to purchase on Amazon.
From the 10th July, passengers arriving in England from dozens of listed countries will not have to quarantine for 14 days on arrival. This does not apply to Scotland, Wales and Northern Ireland who have yet to agree to the new regulation. Travel to these...read more
A breakfast with someone who doesn’t do breakfast? Luckily today’s fabulous guest for the long awaited return to the Breakfast With series has made a tiny little social distanced exception just for me. I don’t think I’ve ever been this excited! Please welcome fellow...read more
It’s hard to do everything especially when you’re a small business and we all need a helping hand now and then. Social Media is an integral part of every marketing strategy and the ultimate cost effective promotional opportunity. In a fight for survival during these...read more
With lockdown purse strings likely to be tightened with the fear of a recession, it's a slightly different post from me this week with a few tips as to how to save money and look your best for less! After months of doom and gloom with not a hairdresser or beautician...read more
In times like these, it’s more important than ever to be mindful of the feelings of others. We simply don’t know what’s going on behind closed doors. Companies are under more pressure than ever before to get things right but with reduced capacity and pressures way...read more
Chief Executive Officers (CEOs) are the highest-ranking executives in an organisation. They shape a company’s ideals and set its tone and culture. They are answerable not just to the board of directors representing shareholders and owners but the organisation as a...read more
Is your business using Pinterest already? Did you know that it could be the best way to make your company visible to potential clients? If not then you could be missing out on amazing opportunities, which are out there to be had! In her NEW book Oooh Pinteresting...read more
From the 8th June mandatory 14-day quarantine rules will come into force. This means that passengers arriving in the UK at airports, ferry ports and rail terminals will be required to self isolate for two weeks. How will the new system work and what are the do’s and...read more
Trying to get refunds from companies is sometimes not the easiest of tasks but at the moment it’s proving almost impossible. If the company is not forthcoming in paying the refund that you are legally owed then here are 10 ways you can get your money back. ...read more
Far from being low down the considerations for companies with the financial pressure of survival dominating the agenda, delivering the best of customer service experiences is more important than ever. No one wants to deal with a company that treats people poorly yet...read more
Review: How to Complain: The Consumer Guide to Resolve Complaints and Motoring Disputes by Scott Dixon
Are you fed up of being fobbed off when you have a legitimate complaint? Worry not as The Grumpy Git Scott Dixon is on hand to help with his book How to Complain: The Consumer Guide to Resolve Complaints and Motoring Disputes. Complete with expert advice on a whole...read more
Since the outbreak of Coronavirus, I’ve been inundated with more questions than ever from customers as to how to get refunds when events, flights and holidays are cancelled or when a service is no longer available. The problem is that there so much information out...read more
British Airways has had a rocky few years. Before Christmas it was counting the costs of a dispute with the pilots’ strike reportedly grounding 1700 flights and wiping around £80 million off its profits. This is in addition to previous data leaks affecting more than...read more
I’m usually a very positive person, always at least half a glass full and plenty of bottles to replenish when empty but today I’m broken. Today it’s very hard to believe that the glass can continue to be refilled when there is increasingly very little to top it up...read more
There are a whole host of reasons as to why someone may be regarded or regard themselves as vulnerable. According to the Financial Conduct Authority's 2017 Financial Lives Survey up to half of UK adults display one or more characteristic of being potentially...read more
Recent figures released showed that some UK customers are overpaying a combined £1.2 billion on annual insurance premiums with approximately 6 million home and motor policyholders begin charged about £200 too much for their insurance. This is a loyalty penalty with...read more
There’s fudge and there’s fudge and there’s chocolate and there’s chocolate. So if you have the choice or a combination of both in one single pit stop, then surely that’s a double win? Discovering that Whittal’s Award Winning hand Crafted Fudge was being made right on...read more
It’s funny isn’t it that everything that we used to take for granted is currently not possible. The freedom to be able to eat out, see friends and family, go to work, take holidays and go shopping are all things that we never really appreciated. As a result of the...read more
Is this for real? Yes it is. I was sat for hours thinking of where to start in writing this. I don’t even usually do personal posts on the Lady Janey blog but just feel that it’s right to put pen to paper about the Coronavirus and share with you the importance of...read more
When you’re first starting out your business, it’s vital to distinguish yourself from other brands. According to recent statistics from the Telegraph, 60% of new businesses in the UK are projected to fail within three years, and 20% are projected to close their doors...read more
Has the spread of Coronavirus put paid to your travel plans? So much has happened in the space of just a few months. We’ve gone from watching from a safe, curious distance as China grinds to a halt to where we’re at now with the development of Coronavirus into an...read more