There’s shopping and there’s shopping- Bienvenue a Montpellier Cheltenham!
Shopping as we know it has changed and with it a shift of customer expectations. No longer is it enough for stores just to be stores and sell their wares accordingly relying solely on standard retail practices to survive. Nowadays, the focus is on developing a real...
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Will energy company Outfox the Market soon be out of the market?
Energy prices have been increasing markedly in recent months with some suppliers raising prices by as much as 20%. One of the smaller suppliers, Outfox the Market, is no exception to this and judging by the appalling way it has dealt with these increases, could it be...
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Saturday Spotlight- The Scurry School and Dog Agility Longhope
It’s back to getting out there and finding fabulous new companies for you all this week on Saturday Spotlight. It’s tough work so I’ve enlisted the help of privilegedpup aka Barney to sniff out the very best of the best! Please welcome to the Lady Janey sofa, the dog...
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How to Complain Effectively – 10 Top Tips: Guest Post by Helen Dewdney The Complaining Cow
When I started writing about Customer Service after years of exasperation with the increasing tide of mediocrity, I never thought in a million years that the Queen of Consumer Rights herself would one day be writing a guest post on the Lady Janey blog! But following...
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Saturday Spotlight- Laura Harvey from The Lucky Onion: Putting Cheltenham firmly on the map
This week on Saturday Spotlight I’m chatting to the lovely Laura Harvey from The Lucky Onion, a family collection of boutique hotels, restaurants and country pubs in the Cotswolds and a company with a passion for delivering outstanding customer experiences. The...
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The Everyman Theatre- NEW Spring Season Preview
From the breathtakingly cool Thriller celebrating the legend that is Michael Jackson to the powerful tragedies of Shakespeare and the fun of a traditional pantomime, The Everyman Theatre always has a show for everyone and the NEW Spring season looks set to be just as...
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Saturday Spotlight – Sara Reader from Cheltenham Open Door
January has been such an amazing month and this week’s Saturday Spotlight guest sees the theme of inspiration culminate in the best possible way. Please welcome to the Lady Janey sofa, the very lovely and inspirational Sara Reader from Cheltenham Open Door. Sara...
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Fame The Musical at The Everyman Theatre Cheltenham – A Lady Janey Review
Conceived and developed by David de Silva, the 30th anniversary tour of Fame the Musical hit the stage of The Everyman Theatre in style on Monday with a burst of vibrant dance, energy and song. Based on the 1980 film, Fame documents the inspired journeys of...
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7 ways to beat the blues this Blue Monday
Mondays are always awful. Undoubtedly the worst day of the week; an early start for work after the weekend with rush hour starting an hour earlier than usual and lasting twice as long, five days to go before another weekend and my local pub is shut in the evening. If...
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Saturday Spotlight – Helen Dewdney, The Complaining Cow
This week the Saturday Spotlight theme of Inspiration continues with an EXCLUSIVE interview with the ULTIMATE Oracle for any type of consumer issues, Helen Dewdney aka The Complaining Cow. Honest, direct and to the point, there’s no pulling the wool over Helen’s eyes...
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5 of the Best Luxury Spas in the Cotswolds
With so much choice of fabulousness in the Cotswolds when it comes to spas, making that decision as to where to head for that much needed January R & R can be tricky. From location to the offering and reputation, The Cotswolds undoubtedly leads the way in providing...
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Saturday Spotlight- James Dodkins Customer Experience Rockstar
This week on Saturday Spotlight, I’m so excited to continue the theme of inspiration with an EXCLUSIVE interview with the real life Customer Experience Rockstar who inspired me to embark on my Customer Service mission! Please welcome to the Lady Janey sofa, the...
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Why are the tariffs of energy suppliers still so difficult to compare?
Regardless of any measures introduced to simplify the process, there is still a real issue with confusing pricing and tariffs from energy suppliers. Although simplifying tariffs has been a goal of Ofgem for some time, the pricing of energy to retail customers still...
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Saturday Spotlight- Julie Kent Vice Chair Pied Piper Appeal and all round Wonder Woman!
Inspired. That’s my word for this year and it’s a new theme, which will run across my January Saturday Spotlight Chats as I meet up with some inspirational individuals who provide invaluable services to others! What better way to kick things off than by chatting on...
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Rises in rail fares – Do passengers ever benefit from rail fare increases?
Today sees another hike in regulated rail fares with an average increase of 3.1% and the largest rise since 2013. The consequence being that some long distance rail commuters will see their costs of getting to work go up by more than £100! Where is the justification...
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What a year! A look back at 2018 and forward to 2019!
What a year! It's been a real whirlwind. From discovering and working with amazing local companies and organisations, attending an array of VIP events, award ceremonies and conferences, being interviewed on local radio to writing for Cotswold Life and WhichUK,...
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5 reasons to brave the January sales
Despite all the doom and gloom of high street prophecies regarding the future of the high street, sales are well underway with some stores already offering discounts so if you missed out on Boxing Day like me then there’s still time to grab that bargain. But after all...
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Is regifting Christmas presents really that bad?
Merry Christmas everyone! Did Santa bring you what you hoped for? Well no worries if not because nowadays it seems that regifting has become quite a ‘thing’. What do you think about it? Are you a regifter? Is regifting Christmas presents really that bad? There are...
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Saturday Spotlight Christmas Special – Martin Bundy from John Lewis & Partners Cheltenham
What better way to start the Christmas holiday and finish this series of Saturday Spotlight than with a very special EXCLUSIVE Customer Service chat with today’s guest! Please welcome to the Lady Janey sofa the Branch Manager of the NEW John Lewis & Partners store in...
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7 Airport Tips- How to stay sane when travelling by air this Christmas
Do you like travelling? I've always loved going to different places and seeing the world but must admit that travelling can often take the edge of the excitement. Airports in particular can be very busy, stressful and tiring places especially at this time of year. I...
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Mystery Shop Monday – Lunch at Malmaison Cheltenham
My final Mystery Shop at Malmaison Cheltenham is a bit of an impromptu one but just couldn't resist! I'd just popped in for tea and chats with one of the most inspirational women I've ever had the pleasure to meet - more news to come on that one so watch out for her...
read moreHi, welcome to Lady Janey, my unique Customer Service blog! Whether it be in the hospitality or service industry; on the high street or online, I’m here to share what’s good and what’s not so good in the world of Customer Service today and how to ensure that what you spend your hard earned money on is worth every penny!
My EXCLUSIVE Saturday Spotlight directory of excellence showcases only the VERY BEST of local Cotswolds companies and the NEW series of Saturday Spotlight features interviews with the fabulous people behind excellent customer experiences!
My Reviews include my personal recommendations of where is best to eat, drink, visit and stay and the Mystery Shop Monday series reveals which companies really do offer excellent customer service, and which ones definitely do not! #watchoutforthenails
Happy reading! x
Recent Posts
There’s shopping and there’s shopping- Bienvenue a Montpellier Cheltenham!
Will energy company Outfox the Market soon be out of the market?
Saturday Spotlight- The Scurry School and Dog Agility Longhope
How to Complain Effectively – 10 Top Tips: Guest Post by Helen Dewdney The Complaining Cow
Saturday Spotlight- Laura Harvey from The Lucky Onion: Putting Cheltenham firmly on the map
The Everyman Theatre- NEW Spring Season Preview
Saturday Spotlight – Sara Reader from Cheltenham Open Door
Fame The Musical at The Everyman Theatre Cheltenham – A Lady Janey Review
7 ways to beat the blues this Blue Monday
Saturday Spotlight – Helen Dewdney, The Complaining Cow