by Lady Janey | Jan 24, 2020 | General
There has to be a certain amount of flexibility in customer service in order to meet a variety of different needs. Every customer is different and likewise, every customer service situation. With this in mind, although company policies are all well and good, if they...
by Lady Janey | Jan 14, 2020 | General
Have you braved the sales yet? Despite all the doom and gloom of high street prophecies regarding the future of the high street, sales are well underway with some stores are offering lots of great discounts so if you missed out on Boxing Day like me then there’s still...
by Lady Janey | Jan 9, 2020 | General
There are many ways in which companies can effectively evaluate the standard of Customer Service they deliver, one of them being Mystery Shopping. Its popularity as a moneymaking side hustle has increased over the years and there are now a wealth of companies, which...
by Lady Janey | Dec 30, 2019 | General
Wow what a year! I didn’t think that anything could possibly top 2018 especially when it culminated in a fabulous LIVE TV debut on BBC Breakfast and 2019 kicked off the same way but this has most definitely been another year to remember. It’s hard to believe that just...
by Lady Janey | Dec 23, 2019 | General
Merry Christmas everyone! I hope Santa brings everything on your list this year. Well no worries if not because nowadays it seems that regifting has become quite a ‘thing’. What do you think about it? Are you a regifter? Is regifting Christmas presents really that...
by Lady Janey | Dec 18, 2019 | General
“If complaining is an art form, Helen Dewdney is Rembrandt” Robert Rinder. When it comes to making a complaint, this is quite possibly the best kind of analogy I have ever come across. To be an effective complainer who successfully achieves redress, refunds and...
