by Lady Janey | May 28, 2020 | General
Far from being low down the considerations for companies with the financial pressure of survival dominating the agenda, delivering the best of customer service experiences is more important than ever. No one wants to deal with a company that treats people poorly yet...
by Lady Janey | May 22, 2020 | General
Are you fed up of being fobbed off when you have a legitimate complaint? Worry not as The Grumpy Git Scott Dixon is on hand to help with his book How to Complain: The Consumer Guide to Resolve Complaints and Motoring Disputes. Complete with expert advice on a whole...
by Lady Janey | May 12, 2020 | General
Since the outbreak of Coronavirus, I’ve been inundated with more questions than ever from customers as to how to get refunds when events, flights and holidays are cancelled or when a service is no longer available. The problem is that there so much information out...
by Lady Janey | May 5, 2020 | Airline, General
British Airways has had a rocky few years. Before Christmas it was counting the costs of a dispute with the pilots’ strike reportedly grounding 1700 flights and wiping around £80 million off its profits. This is in addition to previous data leaks affecting more than...
by Lady Janey | Apr 30, 2020 | Airline, General
I’m usually a very positive person, always at least half a glass full and plenty of bottles to replenish when empty but today I’m broken. Today it’s very hard to believe that the glass can continue to be refilled when there is increasingly very little to top it up...
by Lady Janey | Apr 20, 2020 | General
There are a whole host of reasons as to why someone may be regarded or regard themselves as vulnerable. According to the Financial Conduct Authority’s 2017 Financial Lives Survey up to half of UK adults display one or more characteristic of being potentially...
