by Lady Janey | Feb 29, 2020 | General
According to Ombudsman Services research, poor customer service costs UK businesses £37billion each year. Can you believe that? £37 billion! Dealing with upset customers is a real challenge and one, which can be often a deal breaker leading to the loss of customers....
by Lady Janey | Feb 26, 2020 | General
It should be a no brainer for companies to do everything in their power to retain the customers they have. However, on many occasions, I’ve despaired at how some companies seem hell bent on doing exactly the opposite. It can be up to 7 times more expensive to get a...
by Lady Janey | Feb 17, 2020 | General
An employee turnover rate is the percentage of employees leaving a company in x period of time, versus the total number of employees at the workplace during that same tenure. It should be a goal among all companies to keep this rate at a minimum. Reports from...
by Lady Janey | Feb 10, 2020 | General
Thinking of switching energy provider but no idea where to start? The switching itself is the easy part as your new supplier will organise the transfer for you but making the right choice company wise is increasingly difficult despite measures being put in place to...
by Lady Janey | Feb 6, 2020 | General
And so it began: The moment those Christmas chocolates disappeared from the shelves, the big red boxes started to appear marking the build up to Valentine’s Day and signalling yet another run of extra frivolous spending. But do we really need to splash the cash on the...
by Lady Janey | Jan 31, 2020 | General, Reviews
Close to the city centre, reasonably priced and conveniently located opposite the buzzing Cheltenham Brewery Quarter, whether you’re in the historic market town of Cheltenham as a leisure, business or family guest then the new look HiEx Holiday Inn Express Cheltenham...
