Mystery Shop Monday – CrossCountry Trains

This week I’ve got a completely different type of Mystery Shop to share with you because sometimes it’s not what happens, it’s the way it’s dealt with that can make all the difference! From booking the tickets to arriving at your destination, there are a number of...

Cold calling, makes my blood boil

Finally new legislation on cold calling could see companies held to account for their actions and fined up to £500,000. People will now need to opt in to receive PPI and personal injury calls and hopefully this is just the start of a roll out of changes in the law....

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