Customer Service Surveys- Are they worth it?

General post-purchase Customer Service questionnaires and surveys are a common way of collating feedback from customer experiences but ratings can be random. One person’s 9/10 may be someone else’s 6/10. Psychologically, few will assign a top rating to a product or...

5 of the Best Luxury Spas in the Cotswolds

With so much choice of fabulousness in the Cotswolds when it comes to spas, making that decision as to where to head for that much needed R & R can be tricky. From location to the offering and reputation, The Cotswolds undoubtedly leads the way in providing the...

Good Customer Service- do women do it better?

Today it’s International Women’s Day and with the rise in demand for equal opportunities and an increasing awareness of gender equality, women are now successfully working in traditionally male roles and vice versa. But when it comes to good Customer...

Why there are still no winners with Wonga

In stark contrast to the height of its success in 2013 with over a million customers, Wonga had a taste of its own medicine. With the shoe firmly on the other foot in its financial struggle to stay afloat, it was booted into administration. But although no one else...

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