In a bid to become the most accessible parcel delivery company, Evri has today announced a range of new doorstep delivery preferences for disabled consumers as part of a 3-year partnership with leading UK disability equality charity Scope.

Evri estimates that one in four deliveries go to consumers with a disability and aims to become the most accessible parcel delivery company for consumers, colleagues and couriers with a condition or impairment. It will work with Scope ‘to promote disability inclusion within the logistics industry and join forces to create lasting and meaningful social change.’

The focus of the partnership will focus on creating a more accessible and inclusive workplace for both disabled Evri employees and Evri consumers. Scope will support Evri to audit their practices and work with the courier in the creation and delivery of training packages.

In addition, Evri has stated its intention to donate £125,000 to support Scope’s mission to create a future where all disabled people enjoy equality and fairness. By providing help and advice via its helpline and online community and creating opportunities Scope supports over 4 million disabled people every year.

What are the new Evri doorstep delivery preferences?

The new service improvements as informed by research conducted with the Research Institute of Disabled Customers (RiDC) will include:

• The ability to request more time to get to the door and ring the doorbell instead of knocking on the door.

• The ability to add delivery preferences to customer accounts which will apply on every delivery and collection.

Evri is also testing a screen reader tool to make its website accessible and inclusive with features such as colour changes and ADHD support.

How to set new Evri doorstep delivery preferences

To set Evri doorstep delivery preferences consumers will need to click on the link in the ‘out for delivery’ email notification or visit the tracking page on the website. Then follow the steps below:

Step 1: Select Change delivery options

Step 2: Select Doorstep Instructions

Step 3: Select one of three options; give me more time to get to the door, ring my doorbell instead of knocking or don’t block my doorway with a parcel. Confirm by clicking Update delivery

I sincerely hope that the new Evri doorstep delivery options will prove beneficial and useful to disabled consumers. However, although the changes are a welcome step in the right direction they are just the tip of the iceberg. There is still a lot of work to be done to build consumer confidence and provide a better service for all. If you experience any issues please do let me know. I also know how to contact Evri by telephone, email and online if you are finding it hard to get in touch.