Blog Posts

Budget Hotel Budget Service?

If you had asked me before now why I would choose to stay in a budget hotel then rightly or wrongly, I wouldn’t have stated the standard of customer service as a primary reason. Much more likely would be price of room and convenience of location as these are two...

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Back on Track with Great Western Railway

Following on from my June post about CrossCountry trains, I've had to eat my words this weekend while travelling with Great Western Railway. I stand corrected that all rail services are not the same and therefore should not be tarred with the same brush. My faith in...

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When Mazda drove me mad

Buying a brand new car should be an exciting and often, a special once in a lifetime experience. Not so for me when I bought my latest car. I’ve been a loyal Mazda customer for well over 10 years, with admittedly a short teetsy-weetsy financially determined break in...

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When the trust has gone- Traders who let you down

It’s a real shame nowadays that it’s hard to know who we can trust and who we can’t. Our years of house building have absolutely destroyed my confidence in the ability of someone to do a job well or a product to do what it says on the tin. I’ve lost count of the...

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Cold calling, makes my blood boil

Even the thought of writing this post makes my blood bubble. If there is one thing I intend to do now that I’ve embarked on my Lady Janey mission, it’s to do my very best to fight against cold calling especially on the elderly. I must admit that I often tune in to...

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The Roadmaker Inn Gorsley

I thought that it would be nice today to share a personal local favourite of mine with you. Everyone loves a good curry and they don’t get any better than at The Roadmaker Inn, Gorsley, which is run by former British Ghurka soldiers. Before moving here, the best...

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Gin-Dependance Day at The Ox Cheltenham

I have to be honest, I started my blogging journey because I was so exasperated with the decline in customer service standards in the UK and was determined to try to inspire companies to improve the quality of customer service they provide. Through my posts, I...

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Three UK, it’s good to talk- or is it?

This morning my husband had to contact Three UK about their ThreeInTouch app as it had stopped working and he could not reactivate it. It transpired that the app was no longer available because they had enabled Wi-Fi calling instead. Today was the first we’d heard of...

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Press 1 for #Aaaagghh Automated Call Systems

I don’t know about you but automated call systems just drive me to distraction. There is nothing more irritating than calling a company with a quick query (that you you’ve already spent hours trying to find the answer to online) only to end up trawling your way...

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Customer Service, Caribbean Style

I was lucky enough to spend a few days last month on the beautiful island of St Lucia. This was such a lovely trip as although we went quite often to the Caribbean many years ago before we got married, I've only been there once since. Not for any particular reason but...

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The White Spoon, Cheltenham

Just tucked away in Well Walk, a very warm welcome awaits you at The White Spoon, which offers a contemporary and relaxed fine dining experience. Last night, I was invited to a special bloggers’ dinner to sample some of their very tempting dishes and review the...

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NCC Home Learning Course First Impressions

What an opportunity!                                                                                                  This month I’ve been presented with a really fantastic opportunity -to review a course of my choice from one of the mega range of home learning...

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When silence is not golden

So sad this weekend to see so many people's holiday dreams being crushed because of the British Airways global IT catastrophe resulting in the cancellation of all its flights. I don't think anyone could fail to be moved by the chaotic scenes at the airport with...

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Me and Screwfix

Screwfix and I have a special relationship. In fact, I'd even go so far as to say that I just love this store. It may seem an odd choice as it's not as if they stock the kind of shoes I would normally be interested in and their range of clothing is not quite designed...

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Computer says “No”

There has to be a certain amount of flexibility in customer service in order to meet a variety of different needs. Every customer is different and likewise, every customer service situation. With this in mind, although company policies are all well and good, if they...

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The (De)value of the Customer?

When you think about it, then it should be a no brainer for companies to do everything in their power to retain the customers they have. However, on many occasions, I’ve despaired at how some companies seem hell bent on doing exactly the opposite. It can be up to 7...

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