Blog Posts

Coming Soon – The Ivy Brasserie Cheltenham

Not long to go now. The countdown is on! But not for Christmas as you might expect. Instead, there’s excitement in the air in Montpellier as preparations continue for the forthcoming opening of The Ivy Brasserie, Cheltenham. What to expect from The Ivy   I have been...

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Reverse Advent Calendar Campaign

Sometimes I find it quite hard to believe that we live in what is widely regarded as a first world country and yet there are still people who frequently go hungry and worry about how they will feed their families. Sadly Christmas isn’t always the most wonderful time...

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Vinnie’s Eatery Cheltenham

When a friend of mine asked if I had tried the new vegan restaurant in Cheltenham, serving plant based cuisine, I was keen to visit. I’ve been vegetarian since the age of 11 and when I was diagnosed with multiple sclerosis at the age of 25, the first thing I did was...

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Budget Hotel Budget Service?

If you had asked me before now why I would choose to stay in a budget hotel then rightly or wrongly, I wouldn’t have stated the standard of customer service as a primary reason. Much more likely would be price of room and convenience of location as these are two...

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Back on Track with Great Western Railway

Following on from my June post about CrossCountry trains, I've had to eat my words this weekend while travelling with Great Western Railway. I stand corrected that all rail services are not the same and therefore should not be tarred with the same brush. My faith in...

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When Mazda drove me mad

Buying a brand new car should be an exciting and often, a special once in a lifetime experience. Not so for me when I bought my latest car. I’ve been a loyal Mazda customer for well over 10 years, with admittedly a short teetsy-weetsy financially determined break in...

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When the trust has gone- Traders who let you down

It’s a real shame nowadays that it’s hard to know who we can trust and who we can’t. Our years of house building have absolutely destroyed my confidence in the ability of someone to do a job well or a product to do what it says on the tin. I’ve lost count of the...

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Cold calling, makes my blood boil

Even the thought of writing this post makes my blood bubble. If there is one thing I intend to do now that I’ve embarked on my Lady Janey mission, it’s to do my very best to fight against cold calling especially on the elderly. I must admit that I often tune in to...

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The Roadmaker Inn Gorsley

I thought that it would be nice today to share a personal local favourite of mine with you. Everyone loves a good curry and they don’t get any better than at The Roadmaker Inn, Gorsley, which is run by former British Ghurka soldiers. Before moving here, the best...

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Gin-Dependance Day at The Ox Cheltenham

I have to be honest, I started my blogging journey because I was so exasperated with the decline in customer service standards in the UK and was determined to try to inspire companies to improve the quality of customer service they provide. Through my posts, I...

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Three UK, it’s good to talk- or is it?

This morning my husband had to contact Three UK about their ThreeInTouch app as it had stopped working and he could not reactivate it. It transpired that the app was no longer available because they had enabled Wi-Fi calling instead. Today was the first we’d heard of...

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Press 1 for #Aaaagghh Automated Call Systems

I don’t know about you but automated call systems just drive me to distraction. There is nothing more irritating than calling a company with a quick query (that you you’ve already spent hours trying to find the answer to online) only to end up trawling your way...

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Customer Service, Caribbean Style

I was lucky enough to spend a few days last month on the beautiful island of St Lucia. This was such a lovely trip as although we went quite often to the Caribbean many years ago before we got married, I've only been there once since. Not for any particular reason but...

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The White Spoon, Cheltenham

Just tucked away in Well Walk, a very warm welcome awaits you at The White Spoon, which offers a contemporary and relaxed fine dining experience. Last night, I was invited to a special bloggers’ dinner to sample some of their very tempting dishes and review the...

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Rural broadband, when is a service not a service?

The joys of country life!   I love where we live, I couldn't imagine being anywhere else. Beautiful scenery, gorgeous walks, such a fabulous setting. But I guess there's always a price to pay for everything. Breathtaking views and blissful tranquility we may have, but...

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