by Lady Janey | Apr 6, 2025 | Customer Service
Leadership and Management, what’s the difference? Is there one? Does it matter? Yes there is and yes it does. In this blog post I explain the difference between leadership and management and how you can successfully and effectively excel in both. ...
by Lady Janey | Feb 26, 2025 | Airline, Customer Service
The latest annual survey from Which? has revealed the best and worst airlines for customer service. Which airlines have nose-dived and which are soaring high? Read on to find out the best and worst carriers for customer service in 2025. Worst...
by Lady Janey | Feb 1, 2025 | Customer Service
As the Queen of Customer Service, I love to champion the best of companies to inspire and promote the highest standards of Customer Service in the UK. Since the launch of the Lady Janey blog, I’ve written extensively about customer service have been a guest speaker at...
by Lady Janey | Jan 22, 2025 | Customer Service, General
Customer interactions often bring challenges that can test even the most seasoned professionals. Situations involving demanding or disgruntled customers require effective communication skills and a good measure of patience. Navigating these encounters with grace...
by Lady Janey | May 29, 2024 | Customer Service
In 2024, GPS tracking stands out as a powerful tool for enhancing customer service. Its capabilities extend from providing real-time tracking and updates to improving dispatch and routing, fostering better communication, increasing security, and enabling valuable data...
by Lady Janey | May 21, 2024 | Customer Service
Customer service is a vital aspect of business that can make or break a company’s reputation. It takes great patience, empathy, and resilience to handle different types of customers and their needs. As a customer service agent, you are the front line of...
