I’m often asked what I do as a Consumer Champion and the Queen of Customer Service. Here’s a lil’ summary along with how I can help you resolve issues, get refunds and redress for poor customer service and contact the uncontactable. It won’t cost you a single penny either, just a minute or two of your time.
Photo by Anna Shvets
In a nutshell, a Consumer Champion is someone who advocates the rights and interests of consumers. They work to ensure that companies treat customers fairly, that products and services are safe and reliable and that consumers are properly informed about their choices. Unfortunately this is not often the case.
As a Consumer Champion I campaign for changes which will improve customer service standards, give a voice to those who otherwise would not have one, help customers understand (and assert) their consumer rights and call out companies that act unfairly and unethically. I champion the best of companies and challenge the worst.
A Consumer Champion can be an individual, a big organisation like Which? or someone specifically tasked with making sure customer interests are heard and protected in other sectors. I’m just lil’ ol’ me doing the best I can to help people experiencing issues with products and services, my superpower being that I can contact the uncontactable.If you can’t get hold of someone in customer service for a particular company then I can- and will- help.
As a Consumer Champion, you’re basically the voice that cuts through the noise and stands up for what is right. Whether you’re doing it through consultancy, media, or inside an organisation, it’s a powerful and much needed role. We work harder than ever for the pennies we earn and whatever we spend them on should be 100% worth it. If not, then we need to speak up otherwise the tide of mediocrity we endure on will continue- a will all the old chestnut post pandemic excuses and fob offs.
Although I regularly deal with a range of consumer issues my passion and specialism is travel.
There is so much potential for magic when it comes to holidays and yet they can so often be a source of frustration and upset too. Delays, cancellations, scam or poor accommodation, confusing refund policies, companies not playing fair and fulfilling their obligations, the list is endless… there’s a lot to fight for on behalf of consumers.
One of the biggest bug bears when things go wrong is the wall of silence. It’s one of the most common and infuriating things for consumers when you have a real, urgent issue, you try desperately to contact the company in question but to no avail and you just bombarded with endless menus, call waiting times or just flat- out radio silence.
It’s especially bad in travel because the stakes are often higher with missed flights, ruined holidays and £1000’s wasted. People are understandably stressed, emotional and exhausted. Not being able to speak to a real human just makes everything feel 100% worse. Lack of accountability or ownership once the issue is raised in the resolution of said issues also adds fuel to the fire.
This is where I come in as Lady Janey, a tiny but mighty force! There is no bigger or better motivation to stand strong in the face of adversity and keep the faith than knowing that what you do, can – and does, make a real difference. Please do read my blog posts and get in touch today if I can help you. I’m also over on TIkTok, Facebook, Instagram, X and Linkedin.
