by Lady Janey | Oct 17, 2021 | Airline, Consumer Rights, Travel
When flights were cancelled during the pandemic, British Airways customers were issued with Future Travel Vouchers or eVouchers. These should be easy enough to use but unfortunately this is not the case for many customers and the complaints just keep on coming. What...
by Lady Janey | May 5, 2020 | Airline, General
British Airways has had a rocky few years. Before Christmas it was counting the costs of a dispute with the pilots’ strike reportedly grounding 1700 flights and wiping around £80 million off its profits. Amid the uncertainty of massive job cuts, many employees are...
by Lady Janey | Apr 30, 2020 | Airline, General
I’m usually a very positive person, always at least half a glass full and plenty of bottles to replenish when empty but today I’m broken. Today it’s very hard to believe that the glass can continue to be refilled when there is increasingly very little to top it up...
by Lady Janey | Sep 23, 2019 | Airline
It was devastating to hear the news this morning that Thomas Cook has gone in to administration with the loss of over 9,000 jobs in the UK less than 100 days before Christmas. With thoughts firmly with all those affected, The Grumpy Git Scott Dixon has taken a look at...
by Lady Janey | Sep 20, 2019 | Airline, General
Here’s a question for you: Leadership and Management, what’s the difference? Is there one? Does it matter? Yes there is and yes it does. Let’s take British Airways as a classic example. Here there is some element of management, both ineffective and otherwise but there...
by Lady Janey | Aug 23, 2019 | Airline, Customer Service, General
Which? has released its annual customer survey of best and worst brands in 2019 with Ryanair ranked as the worst of all with nearly 4,000 customers surveyed. Here’s what one of the top 5 Consumer Champions in the UK, The Grumpy Git Scott Dixon, had to say about the...
