Hi, I’m Lady Janey and I’m a Customer Service Blogger and Mystery Shopper. As a trusted, independent Mystery Shopper, I offer a unique consultancy service. Please contact me via my Mystery Shopping page to find out more about the bespoke packages available and to book your free no obligation consultation to discuss your company’s specific requirements.

Whether it be in the hospitality or service industry, on the high street or online, my blog covers what is fabulous and what is not so fabulous in the world of Customer Service today. The exclusive Saturday Spotlight directory of excellence showcases only the VERY BEST of Cotswolds companies and features interviews with fabulous people behind excellent customer experiences and the new ‘Breakfast With ……’ series covers interviews with some of the biggest players in Business & Customer Service today. Mystery Shop Monday sees me out and about finding out exactly which companies provide good service and which don’t and my Reviews cover the very best places to eat, drink, visit and stay.

 

Happy reading!

Customer Service Surveys- Are they worth it?

General post-purchase Customer Service questionnaires and surveys are a common way of collating feedback from customer experiences but ratings can be random. One person’s 9/10 may be someone else’s 6/10. Psychologically, few will assign a top rating to a product or...

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5 of the Best Luxury Spas in the Cotswolds

With so much choice of fabulousness in the Cotswolds when it comes to spas, making that decision as to where to head for that much needed R & R can be tricky. From location to the offering and reputation, The Cotswolds undoubtedly leads the way in providing the most...

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Good Customer Service- do women do it better?

Today it's International Women's Day and with the rise in demand for equal opportunities and an increasing awareness of gender equality, women are now successfully working in traditionally male roles and vice versa. But when it comes to good Customer Service, do women...

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Why there are still no winners with Wonga

In stark contrast to the height of its success in 2013 with over a million customers, Wonga had a taste of its own medicine. With the shoe firmly on the other foot in its financial struggle to stay afloat, it was booted into administration. But although no one else...

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