Hi, I’m Lady Janey and I’m a Customer Service Blogger and Mystery Shopper who is passionate about championing the very best of companies and challenging the very worst.
Have you seen my BRAND NEW book ‘Are You Being Served?‘ It’s an anthology of poems inspired by the world of Customer Service and beautifully described by Lorraine Kelly as “a delightful, insightful collection of poems.”
As a unique Customer Service Blogger and Guest Author for Which? Conversation, I tackle a range of consumer issues whilst championing the best of companies and challenging the worst to promote the highest standards of Customer Service in the UK today. The exclusive Saturday Spotlight directory of excellence showcases only the VERY BEST of Cotswolds companies and features interviews with fabulous people behind excellent customer experiences and the NEW ‘Breakfast With ……’ series covers interviews with some of the biggest players in Business & Customer Service today. Mystery Shop Monday sees me out and about finding out exactly which companies provide good service and which definitely don’t and My Reviews cover only the very best places to eat, drink, visit and stay.
As a trusted, independent Mystery Shopper, I offer a unique consultancy service. Please contact me via my Mystery Shopping page to find out more about the bespoke packages available and to book your free no obligation telephone call to discuss your company’s specific requirements. My first book 30 Reasons to Hire a Mystery Shopper is available on Amazon.
Happy reading!
How to take fabulous photos of your dogs
Dogs are with us for a short time, but the love and joy they share resonates long after they’re gone. Taking photos of your dogs is a beautiful way to capture the joy that they’ve brought you and to create cherished memories you can look back on for years to come. ...
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Happy 1st Birthday Harley House Cheltenham, an Inigo Business Centre
Is your company looking for quality serviced office space in Cheltenham? Since opening its first centre in Newbury in 1997 Inigo now has seven business centres across the UK in premium locations, one of which being Harley House conveniently located in the very heart...
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British Airways- Where has it all gone wrong for the airline?
With ongoing talks to avert potential strikes by its flight crew and now the latest IT system failures, these are undoubtedly turbulent times for the once iconic British Airways. In this guest post, The Grumpy Git Scott Dixon takes a look at where it has all gone...
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Review: How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results by Helen Dewdney The Complaining Cow
It's the principle- absolutely, I couldn’t agree more. Honest, direct and to the point, there’s no messing about with this book. How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results by Helen Dewdney The Complaining Cow is refreshingly...
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Breakfast with William Hanson Leading Expert and Coach in Etiquette
On Boxing Day last year, I was honoured to appear on the BBC Breakfast red sofa alongside ‘Leading Expert and Etiquette Coach’ William Hanson to discuss the topic of re-gifting. Our views may have differed somewhat, for example with regard to the giving and receiving...
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If it’s not worth it, don’t pay it- Make the most of your money
With the cost of living increasing and wages not following suit, belts are being tightened more than ever. We are also working much harder for less so every penny we spend should be worth it. If it’s not, then we need to speak out. If it's not worth it, why pay it?...
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7 Best Dog Friendly Places to Eat and Drink in Gloucestershire
From the best of dog groomers to luxury boarding, specialist photographers and wedding day care, it’s a real dog’s life in Gloucestershire for our favourite four legged friends. And it doesn’t stop there as when it comes to dining out, they really are spoilt for...
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Why I won’t change my bank account – but why you should!
There are many people who never change their bank account and quite understandably so. It’s largely down to the fact that they believe it is a long, convoluted process, which involves a mountain of paperwork and can only result in disaster. It’s also often a case of...
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The Spa at Hatherley Manor: One year on
It was a beautiful midsummer’s evening. On Friday 28th June, the sun was shining, the BBQ was lit, prosecco was flowing and a stream of guests started to arrive at a special anniversary party to celebrate the first birthday of The Spa at Hatherley Manor. It’s hard...
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Breakfast with Jay Halford, Chef and Owner of NR Social Cheltenham
At last! A breakfast chat, which might actually include a real breakfast! And what a fabulous breakfast it would be too. Please welcome this week’s guest to chat about healthy eating, networking and delivering excellent Customer Service, Jay Halford, Chef and Owner of...
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Is it just moi? Why it’s important not to accept poor customer service
I always find myself asking this question. Maybe I’m too fussy or maybe I expect too much? But then I think, wait a minute, surely it’s not a bad thing to at least get your money’s worth for things? We work really hard for the pennies we earn so they need to be well...
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Breakfast with Adam French, Consumer Rights Expert at Which?
The new ‘Breakfast with…’ series never ceases to amaze me in terms of the incredible people who have agreed to take part. When I chose ‘inspired’ as my word for this year, I think I really underestimated its significance and how overwhelmingly inspired I would be....
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Breakfast with Scott Dixon Consumer Champion
If it’s not good enough, then it’s just not good enough. This week’s fabulous breakfast guest is a fellow consumer champion who has become my firm new ally in the quest to challenge poor Customer Service! Please welcome Grumpygit himself, Consumer Champion Scott...
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Press 1 for #Aaaagghh Automated Call Systems
Automated call systems just drive me to distraction. There is nothing more irritating than calling a company with a quick query (that you you’ve already spent hours trying to find the answer to online) only to end up trawling your way through a series of random...
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Spring by Chez Mal at Malmaison Cheltenham- A Lady Janey Dining Review
The sun is shining, the birds are tweeting and with the delicious Spring by Chez Mal Prix- Fixe Menu available at Malmaison Cheltenham, spring has most definitely sprung. Have you tried it yet? His Lordship doesn’t venture out much so when he does, it has to be...
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Breakfast with Sali Green, Creator of the Cheltenham Lifestyle & Business Directory
Supporting independent retailers is very much at the heart of everything I do on the blog and in my world of Mystery Shopping, smaller companies frequently offer the very best of customer experiences leaving the larger ones who should know better firmly in the shade....
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When the trust has gone- Traders who let you down
It’s a real shame nowadays that it’s hard to know who we can trust and who we can’t. Our years of house building have absolutely destroyed my confidence in the ability of someone to do a job well or a product to do what it says on the tin. I’ve lost count of the...
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Celebrating Local with the SoGlos Gloucestershire Lifestyle Awards 2019
With not only the best of settings in the stunning grounds of Gloucester Cathedral but also a sparkling evening showcasing the very best local businesses, events and individuals, the second annual SoGlos Gloucestershire Lifestyle Awards on Thursday evening marked a...
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When companies do not listen to customers
If you don’t listen to customers, you can’t help them, understand them, provide what they need and you most definitely cannot resolve any problems they have with your product or service. It defies belief that I even have to write this post but it seems that the...
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Signature Aveda Blow Dry at Aveda, Cheltenham- A Lady Janey Review
Did you know there was a Blow Dry Bar in John Lewis & Partners in Cheltenham? No, neither did I until recently but I’m so excited to have discovered it! If you want that ‘just stepped out of the salon’ look then you definitely don’t need to ‘look’ any further. There...
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Breakfast with Greg Jackson Founder and CEO Octopus Energy
Welcome to the next exciting interview in my new Customer Service series. I wanted to kick things off with decisions about what we’re actually having for breakfast but today’s all inspiring guest had other ideas. Please welcome Greg Jackson, Founder & CEO of Octopus...
read moreRecent Posts
Breakfast with Martyn James Consumer Rights Expert at Resolver
Reverse Advent Calendar Campaign – Will you be taking part?
Death of the High Street- Are we to blame for this retail crisis?
Breakfast with Chris Choi Consumer Editor ITV News
Grenfell Tower- Will we ever hear the truth and get justice for Grenfell?
Dunkertons Cider Apple Day Tour & Tasting – A Lady Janey Review
Are you paying too much for your insurance? Does it ever pay to be loyal?
Lunch at East India Café Cheltenham- A Lady Janey Review
How to complain simply but effectively and where to get help when you need it
The Ox Cheltenham Autumn Menu: A Lady Janey Review