Hi, I’m Lady Janey and I’m a Customer Service Blogger and Mystery Shopper. As a trusted, independent Mystery Shopper, I offer a unique consultancy service. Please contact me via my Mystery Shopping page to find out more about the bespoke packages available and to book your free no obligation consultation to discuss your company’s specific requirements.
Whether it be in the hospitality or service industry, on the high street or online, my blog covers what is fabulous and what is not so fabulous in the world of Customer Service today. The exclusive Saturday Spotlight directory of excellence showcases only the VERY BEST of Cotswolds companies and features interviews with fabulous people behind excellent customer experiences and the new ‘Breakfast With ……’ series covers interviews with some of the biggest players in Business & Customer Service today. Mystery Shop Monday sees me out and about finding out exactly which companies provide good service and which don’t and my Reviews cover the very best places to eat, drink, visit and stay.
Happy reading!
Use it or lose it- 5 reasons why we need to shop local
Last week a report featured in Metro reported that Nando’s and Wetherspoons in Preston had scooped awards, which were aimed at championing local businesses in the area. Many residents were very unhappy at the results, as although the establishments are clearly...
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Club Tropicana at The Everyman Theatre Cheltenham- A Lady Janey Review
It was a fun filled return to the electric 80s and within minutes, we were up on our feet, ‘walking on sunshine’ and singing along to ‘I just can’t get enough.’ With a standing ovation like no other, Club Tropicana is the ultimate holiday musical which will have you...
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Inspired: The Breeze Local Heroes Awards 2019 at Manor By The Lake
Inspired. That was my word for this year and after attending The Breeze Local Heroes Awards on Thursday night at the stunning venue Manor By The Lake, I most definitely am. The awards ceremony was a red carpet, glittering awards ceremony where the brightest lights of...
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To complain or not to complain? That is the question
A lot of people don’t complain. In fact, according to internet research, 96% of customers, who have been unhappy with the customer service they have received, don’t complain. They just walk away. That doesn’t help anyone as the company they were dealing with remains...
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Hair The Musical at The Everyman Theatre Cheltenham- A Lady Janey Preview
Let the sun shine everyone, let the sun shine! ‘Rebellious, daring and defiant, scandalous, risqué and outrageous.’ The 50th anniversary production of the ‘ground breaking’ Hair The Musical is just about to hit the stage at The Everyman Theatre Cheltenham in style and...
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Customer Service Surveys- Are they worth it?
General post-purchase Customer Service questionnaires and surveys are a common way of collating feedback from customer experiences but ratings can be random. One person’s 9/10 may be someone else’s 6/10. Psychologically, few will assign a top rating to a product or...
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Saturday Spotlight- National Star: Raising the aspirations of people with disabilities
So here it is, the very last of the Saturday Spotlight interviews and very fitting it is too in light of my word of the year ‘inspired’ because this week’s guest represents an organisation, which is the absolute epitome of inspiration. Please welcome to the Lady Janey...
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5 of the Best Luxury Spas in the Cotswolds
With so much choice of fabulousness in the Cotswolds when it comes to spas, making that decision as to where to head for that much needed R & R can be tricky. From location to the offering and reputation, The Cotswolds undoubtedly leads the way in providing the most...
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Saturday Spotlight, The Coconut Tree Cheltenham
This week it's a return to the world of food and drink for the last few interviews of the Saturday Spotlight series. It’s been such a fabulous year and I've really enjoyed discovering some of the very best companies in the Cotswolds but all good things must come to an...
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Blogging with MS- Why it’s just that little bit harder
This week is MS Awareness week. Every day people with Multiple Sclerosis do as much as they can to move forward despite the challenges they face. It's such a wide ranging illness in terms of the extremity of symptoms and limitations on even basic everyday tasks but...
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Saturday Spotlight – The Old Courthouse Cheltenham
This week on Saturday Spotlight I’m spending time at another of privilegedpup’s favourite places! My guest is from the other side of the Northern Pennines but I’m sure we can share the Lady Janey sofa without squabbling too much. Please welcome General Manger of The...
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Good Customer Service- do women do it better?
Today it's International Women's Day and with the rise in demand for equal opportunities and an increasing awareness of gender equality, women are now successfully working in traditionally male roles and vice versa. But when it comes to good Customer Service, do women...
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Woodchester Valley Vineyard & Winery Tour and Tastings – A Lady Janey Review
What better way to spend a warm and sunny Saturday afternoon than by heading over to the Woodchester Valley Vineyard & Winery to experience a tour and tastings? At times like this, I don’t think my ‘job’ can get any better! With its award winning English still and...
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Saturday Spotlight- Cheltenham Animal Shelter and Short Bark & Sides Dog Grooming
This week on Saturday Spotlight it’s another personal choice by privilegedpup aka Barney who is really excited to share another of his new favourite places. Once he discovered that there was a fabulous grooming parlour at Cheltenham Animal Shelter we headed over off...
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Why there are still no winners with Wonga
In stark contrast to the height of its success in 2013 with over a million customers, Wonga had a taste of its own medicine. With the shoe firmly on the other foot in its financial struggle to stay afloat, it was booted into administration. But although no one else...
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Saturday Spotlight – Horse Pet Keepsakes Gloucester
This week on Saturday Spotlight I’ve got something completely different for you albeit still doggy related! I always worry about what life will be like when one day I don’t have my beautiful privilegedpup and I don’t ever want to forget him. Today’s guest provides a...
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Caroline’s Kitchen at The Everyman Theatre Cheltenham – A Lady Janey Preview
Fresh from its hit London run, the comedy Caroline’s Kitchen takes to the stage at The Everyman Theatre Cheltenham next week and I couldn’t be more excited! From the award winning Original Theatre Company, Caroline’s Kitchen, written by Torben Betts and directed by...
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Saturday Spotlight- The Lyon Inn, Westbury on Severn
This week it’s onwards with privileged pup’s choice of fabulous places to hang out. After a good run on the agility course, he was in need of some refreshment so where better to do so than in his new favourite local pub- The Lyon Inn, Westbury on Severn. Please...
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There’s shopping and there’s shopping- Bienvenue a Montpellier Cheltenham!
Shopping as we know it has changed and with it a shift of customer expectations. No longer is it enough for stores just to be stores and sell their wares accordingly relying solely on standard retail practices to survive. Nowadays, the focus is on developing a real...
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Will energy company Outfox the Market soon be out of the market?
When it comes to switching energy suppliers, gone are the days when choice was limited to the ‘Big Six.’ In recent years we have seen new competition enter the market in the form of smaller energy companies such as Outfox the Market. However one by one we have also...
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Saturday Spotlight- The Scurry School and Dog Agility Longhope
It’s back to getting out there and finding fabulous new companies for you all this week on Saturday Spotlight. It’s tough work so I’ve enlisted the help of privilegedpup aka Barney to sniff out the very best of the best! Please welcome to the Lady Janey sofa, the dog...
read moreRecent Posts
Why I won’t change my bank account – but why you should!
The Spa at Hatherley Manor: One year on
Breakfast with Jay Halford, Chef and Owner of NR Social Cheltenham
Is it just moi? Why it’s important not to accept poor customer service
Breakfast with Adam French, Consumer Rights Expert at Which?
Grenfell Tower, two years on. Will we ever hear the truth?
Breakfast with Scott Dixon Consumer Champion
Press 1 for #Aaaagghh Automated Call Systems
Spring by Chez Mal at Malmaison Cheltenham- A Lady Janey Dining Review
Breakfast with Sali Green, Creator of the Cheltenham Lifestyle & Business Directory