Hi, I’m Lady Janey and I’m a unique Customer Service Blogger who is passionate about championing the very best of companies and challenging the very worst. Have you seen my BRAND NEW book ‘Are You Being Served?‘ It’s inspired by the world of Customer Service and beautifully described by Lorraine Kelly as “a delightful, insightful collection of poems.” My first book 30 Reasons to Hire a Mystery Shopper is available on Amazon.
On the Lady Janey blog I provide expert advice on a range of consumer issues whilst championing the best of companies and challenging the worst to promote the highest standards of Customer Service in the UK today. The exclusive Saturday Spotlight directory of excellence showcases only the VERY BEST of companies and the ‘Breakfast With ……’ series covers interviews with some of the biggest players in Business & Customer Service today. Mystery Shop Monday sees me out and about finding out exactly which companies provide good service and which definitely don’t and My Reviews cover only the very best places to eat, drink, visit and stay.
Happy reading!
Whatever happened to Christmas spirit? How to be a better customer this Christmas!
Spitting at elves and throwing rocks and wood! Whatever happened to Christmas spirit? A Worcester newspaper recently reported that rocks, wood and drinks cans had been thrown at staff at a local convenience store. Another story I read last year covered the story of a...
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Heart Heroes: Working with children and their families with heart conditions
At this time of year, it’s more important than ever to look out for others and support charitable organisations devoted to their cause. Heart Heroes is one such charity and when I caught up with its founder and trustee Kelly Cornish last month, I was just blown away...
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Breakfast with Author, Blogger and Course Creator Deborah Stansil
What a year! Who would have thought back in January that I would now be a published author! I have a number of people to thank for this, one of them being today’s fabulous Breakfast guest. My word for this year was inspired and in the world of writing and blogging,...
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7 ways to save money & be a happier and savvier shopper this Christmas
It’s Christmas, let’s spend, spend, spend! Or maybe not. Although ‘tis the season and we all want to spoil our loved ones and splash out on lots of extra special treats, should we do so? Debt is at an all time high and we are spending more than ever before but are we...
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How to complain simply but effectively and where to get help when you need it
It’s easy to jump up and down when things go wrong and take to social media to vent those frustrations but will that get you any real redress? Do you need to be a human encyclopedia of every single bit of consumer legislation in order to be able to be successful in...
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Black Friday Madness- 7 reasons why I won’t be spending on Black Friday
This year Black Friday season is set to last even longer than ever. According to data by Barclaycard, spending in 2018 saw a modest increase of 1.6% with particularly strong growth in entertainment and experiences but it's an increase nonetheless. In a time where debt...
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Are You Being Served? The story behind the book and the foreword by Lorraine Kelly
“Are you being served, no I don’t think that I am. I’ve been waiting twenty minutes. Please help me if you can.” We’ve all felt like this at times. Frustrated with waiting times and poor service. But it doesn’t stop here. From self-service checkouts to queues,...
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Breakfast with Martyn James Consumer Rights Expert at Resolver
Could this year possibly get any better? My breakfast guest today is none other than Martyn James, Money and Consumer Rights Expert and Head of Media and Marketing for Resolver, the UK’s largest complaint handling and mediation service. With two decades of...
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Reverse Advent Calendar Campaign – Will you be taking part?
I find it quite hard to believe that we live in what is widely regarded as a first world country and yet there are still people who frequently go hungry and worry about how they will feed their families. Over the last few years and particularly since the introduction...
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Death of the High Street- Are we to blame for this retail crisis?
Over the last few years, the High Street has suffered turbulent times and things are only set to get tougher for retail with the number of people visiting Britain's high streets falling by 20% in the last decade. Why is this happening and are we to blame for the...
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Breakfast with Chris Choi Consumer Editor ITV News
There can surely be no greater accolade to what I do as a Consumer Champion than the fact that today’s ‘Breakfast with….’ guest accepted my invitation to take part in this series. In fact I think this could quite well be my biggest and best scoop yet! Please welcome...
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Grenfell Tower- Will we ever hear the truth and get justice for Grenfell?
On the 14th June 2017, just before 1am, a fire broke out in the kitchen of a 4th floor flat at the 24-storey Grenfell Tower block in North Kensington. 72 people died, countless others were injured and all of the residents lost their homes. Unbelievably, it’s well over...
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Dunkertons Cider Apple Day Tour & Tasting – A Lady Janey Review
National Apple Day is an event, which traditionally promotes environmental awareness whilst celebrating the autumn season. This year Dunkertons Cider in Cheltenham decided to mark the occasion by offering not just one but three fabulous Apple Day Tours. His Lordship...
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Are you paying too much for your insurance? Does it ever pay to be loyal?
Recent figures released showed that some UK customers are overpaying a combined £1.2 billion on annual insurance premiums with approximately 6 million home and motor policyholders begin charged about £200 too much for their insurance. This is a loyalty penalty with...
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Lunch at East India Café Cheltenham- A Lady Janey Review
There’s lunch and then there’s lunch. A visit to East India Café in Cheltenham is undoubtedly an Anglo- Indian dining experience like no other. Located in the heart of the Montpellier area of Cheltenham, this gem of a restaurant transports its guests back to the...
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The Ox Cheltenham Autumn Menu: A Lady Janey Review
The Ox Cheltenham, oh they just serve meat, don’t they? Wrong think again. Yes the clue is admittedly in the name but as well as serving the very best of steak cuts, The Ox boasts a whole host of mouthwatering dishes to suit every kind of palate. Being a non-meat...
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Guest Post: Thomas Cook- what went wrong and how to get help
It was devastating to hear the news this morning that Thomas Cook has gone in to administration with the loss of over 9,000 jobs in the UK less than 100 days before Christmas. With thoughts firmly with all those affected, The Grumpy Git Scott Dixon has taken a look at...
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British Airways: Poor Leadership, Poor Management or both?
Here’s a question for you: Leadership and Management, what’s the difference? Is there one? Does it matter? Yes there is and yes it does. Let’s take British Airways as a classic example. Here there is some element of management, both ineffective and otherwise but there...
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Breakfast With Author & Journalist Jordon Cox- Britain’s Coupon Kid
After a tiny but very much needed summer break, it’s so exciting today to be able to kick off the new season of ‘Breakfast with…..’ interviews by having the best of breakfast chats with one of my fellow UK Moneybloggers. Please welcome inspirational blogger,...
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10 reasons why I’m taking part in Oxfam’s Second-Hand September
No new clothes for a month for Oxfam’s Second-Hand September. Easy, I’ve so got this, or have I? Not that I spend silly money on clothes as you’d maybe expect except for last month when His Lordship insisted I treat myself in John Lewis & Partners but I do like the...
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Dean Radio- Community Radio From the Forest for the Forest
Do you know what’s happening in your community? Would you like to be more informed and involved? Wherever you live, you’ll find that your local radio stations are there to do exactly that and Dean Radio 105.6FM, in the very heart of the Forest of Dean is no exception....
read moreRecent Posts
Gratitude – why it’s important to be grateful for what we have
Why I’m self-isolating and why you should do too
Five Tips for Small Business Owners in 2020
Can I get a refund? – Your Coronavirus Travel Questions Answered
How to spot a scam, deal with a scam and avoid being scammed
5 of the best Female UK Consumer Rights and Personal Finance Experts
Review: Handling Upset Customers Course by Helen Pettifer Training
The (De)value of the Customer? It’s time to re-address the balance
Breakfast with Katie Morley Consumer Champion at the Daily Telegraph
Five Ways to Build Employee Engagement in the Workplace