Hi, I’m Lady Janey and I’m a Customer Service Blogger and Mystery Shopper who is passionate about championing the very best of companies and challenging the very worst.

As a unique Customer Service Blogger and Guest Author for Which? Conversation, I tackle a range of consumer issues whilst championing the best of companies and challenging the worst to promote the highest standards of Customer Service in the UK today. The exclusive Saturday Spotlight directory of excellence showcases only the VERY BEST of Cotswolds companies and features interviews with fabulous people behind excellent customer experiences and the NEW ‘Breakfast With ……’ series covers interviews with some of the biggest players in Business & Customer Service today. Mystery Shop Monday sees me out and about finding out exactly which companies provide good service and which definitely don’t and My Reviews cover the very best places to eat, drink, visit and stay.

As a trusted, independent Mystery Shopper, I offer a unique consultancy service. Please contact me via my Mystery Shopping page to find out more about the bespoke packages available and to book your free no obligation telephone call to discuss your company’s specific requirements. My NEW book 30 Reasons to Hire a Mystery Shopper is also now available on Amazon.

Happy reading!

 

Press 1 for #Aaaagghh Automated Call Systems

Automated call systems just drive me to distraction. There is nothing more irritating than calling a company with a quick query (that you you’ve already spent hours trying to find the answer to online) only to end up trawling your way through a series of random...

read more

When the trust has gone- Traders who let you down

It’s a real shame nowadays that it’s hard to know who we can trust and who we can’t. Our years of house building have absolutely destroyed my confidence in the ability of someone to do a job well or a product to do what it says on the tin. I’ve lost count of the...

read more

When companies do not listen to customers

If you don’t listen to customers, you can’t help them, understand them, provide what they need and you most definitely cannot resolve any problems they have with your product or service. It defies belief that I even have to write this post but it seems that the...

read more

How to take care of your dog in hot weather

It beggars belief that I am having to write this post but as we start to see temperatures soaring once more that it seems like some people still do not know how to look after their dogs in hot weather. I come across a lot of stupidity in the world of Customer Service...

read more

Never miss a post again!

Thank you for visiting LadyJaney.
Sign up today for free and receive notifications of all new posts by email.

Pin It on Pinterest

Share This