Hi, I’m Lady Janey and I’m a Customer Service Blogger and Mystery Shopper who is passionate about championing the very best of companies and challenging the very worst.
Have you seen my BRAND NEW book ‘Are You Being Served?‘ It’s inspired by the world of Customer Service and beautifully described by Lorraine Kelly as “a delightful, insightful collection of poems.”
As a unique Customer Service Blogger and Guest Author for Which? Conversation, I tackle a range of consumer issues whilst championing the best of companies and challenging the worst to promote the highest standards of Customer Service in the UK today. The exclusive Saturday Spotlight directory of excellence showcases only the VERY BEST of companies and the ‘Breakfast With ……’ series covers interviews with some of the biggest players in Business & Customer Service today. Mystery Shop Monday sees me out and about finding out exactly which companies provide good service and which definitely don’t and My Reviews cover only the very best places to eat, drink, visit and stay.
As a trusted, independent Mystery Shopper, I offer a unique consultancy service. Please contact me via my Mystery Shopping page to find out more about the bespoke packages available and to book your free no obligation telephone call to discuss your company’s specific requirements. My first book 30 Reasons to Hire a Mystery Shopper is available on Amazon.
Happy reading!
Lunch at East India Café Cheltenham- A Lady Janey Review
There’s lunch and then there’s lunch. A visit to East India Café in Cheltenham is undoubtedly an Anglo- Indian dining experience like no other. Located in the heart of the Montpellier area of Cheltenham, this gem of a restaurant transports its guests back to the...
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The Ox Cheltenham Autumn Menu: A Lady Janey Review
The Ox Cheltenham, oh they just serve meat, don’t they? Wrong think again. Yes the clue is admittedly in the name but as well as serving the very best of steak cuts, The Ox boasts a whole host of mouthwatering dishes to suit every kind of palate. Being a non-meat...
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Guest Post: Thomas Cook- what went wrong and how to get help
It was devastating to hear the news this morning that Thomas Cook has gone in to administration with the loss of over 9,000 jobs in the UK less than 100 days before Christmas. With thoughts firmly with all those affected, The Grumpy Git Scott Dixon has taken a look at...
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British Airways: Poor Leadership, Poor Management or both?
Here’s a question for you: Leadership and Management, what’s the difference? Is there one? Does it matter? Yes there is and yes it does. Let’s take British Airways as a classic example. Here there is some element of management, both ineffective and otherwise but there...
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Guest Post by Simon from Financial Expert- Why I sold my dream car
The following article has been contributed by Simon from Financial Expert. Simon has kindly agreed to pick apart his decision to recently take the bold step of selling his dream car. It has gone to a better place. Here he explains how and why. Why I bought my...
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Breakfast With Author & Journalist Jordon Cox- Britain’s Coupon Kid
After a tiny but very much needed summer break, it’s so exciting today to be able to kick off the new season of ‘Breakfast with…..’ interviews by having the best of breakfast chats with one of my fellow UK Moneybloggers. Please welcome inspirational blogger,...
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10 reasons why I’m taking part in Oxfam’s Second-Hand September
No new clothes for a month for Oxfam’s Second-Hand September. Easy, I’ve so got this, or have I? Not that I spend silly money on clothes as you’d maybe expect except for last month when His Lordship insisted I treat myself in John Lewis & Partners but I do like the...
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Dean Radio- Community Radio From the Forest for the Forest
Do you know what’s happening in your community? Would you like to be more informed and involved? Wherever you live, you’ll find that your local radio stations are there to do exactly that and Dean Radio 105.6FM, in the very heart of the Forest of Dean is no exception....
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Why You Should Buy Designer Clothing Online from a Multi Brand Retailer
If you are someone who loves who loves designer clothing and accessories, then you are probably also familiar with the experience of shopping in high end stores. It can be really nice getting to browse around a beautifully laid out store with attentive staff while you...
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Wine Tour & Tasting at Poulton Hill Estate Vineyard: A Lady Janey Review
Things have changed. I’ll never be able to drink wine anymore the way I used to. In fact it’ll never be the same again……..….. But panic not, after an incredible wine tour and tasting at Poulton Hill Estate Vineyard in the very heart of the beautiful Cotswolds, wine...
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The Cottage at Woodbank, Llangollen- A Lady Janey Review
Once again this year has been such a busy one and once again, I was really looking forward to the summer holidays so I could finally catch my breath and re-charge a few batteries. This year was our third visit to The Cottage at Woodbank in Llangollen and we weren’t...
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Budget Fare, Budget Service? Ryanair come last in Which? Customer Service Survey
Which? has released its annual customer survey of best and worst brands in 2019 with Ryanair ranked as the worst of all with nearly 4,000 customers surveyed. Here’s what one of the top 5 Consumer Champions in the UK, The Grumpy Git Scott Dixon, had to say about the...
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A Day Canal Boat Experience with Privilegedpup and Anglo Welsh Waterway Holidays
One of the things I love about holidays is the chance to try something different and this year was no exception with another fabulous day canal boat experience over the breathtaking Pontcysyllte Aqueduct with Anglo Welsh Waterway Holidays. During our first visit...
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How to take fabulous photos of your dogs
Dogs are with us for a short time, but the love and joy they share resonates long after they’re gone. Taking photos of your dogs is a beautiful way to capture the joy that they’ve brought you and to create cherished memories you can look back on for years to come. ...
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Happy 1st Birthday Harley House Cheltenham, an Inigo Business Centre
Is your company looking for quality serviced office space in Cheltenham? Since opening its first centre in Newbury in 1997 Inigo now has seven business centres across the UK in premium locations, one of which being Harley House conveniently located in the very heart...
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British Airways- Where has it all gone wrong for the airline?
With ongoing talks to avert potential strikes by its flight crew and now the latest IT system failures, these are undoubtedly turbulent times for the once iconic British Airways. In this guest post, The Grumpy Git Scott Dixon takes a look at where it has all gone...
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Review: How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results by Helen Dewdney The Complaining Cow
It's the principle- absolutely, I couldn’t agree more. Honest, direct and to the point, there’s no messing about with this book. How to Complain: The Essential Consumer Guide to Getting Refunds, Redress and Results by Helen Dewdney The Complaining Cow is refreshingly...
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Breakfast with William Hanson Leading Expert and Coach in Etiquette
On Boxing Day last year, I was honoured to appear on the BBC Breakfast red sofa alongside ‘Leading Expert and Etiquette Coach’ William Hanson to discuss the topic of re-gifting. Our views may have differed somewhat, for example with regard to the giving and receiving...
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If it’s not worth it, don’t pay it- Make the most of your money
With the cost of living increasing and wages not following suit, belts are being tightened more than ever. We are also working much harder for less so every penny we spend should be worth it. If it’s not, then we need to speak out. If it's not worth it, why pay it?...
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7 Best Dog Friendly Places to Eat and Drink in Gloucestershire
From the best of dog groomers to luxury boarding, specialist photographers and wedding day care, it’s a real dog’s life in Gloucestershire for our favourite four legged friends. And it doesn’t stop there as when it comes to dining out, they really are spoilt for...
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Why I won’t change my bank account – but why you should!
There are many people who never change their bank account and quite understandably so. It’s largely down to the fact that they believe it is a long, convoluted process, which involves a mountain of paperwork and can only result in disaster. It’s also often a case of...
read moreRecent Posts
Computer says “No.” Whatever happened to flexibility and common sense?
5 reasons to brave the January sales
Mystery Shopping- what skills do you need and is it worth your while?
Breakfast with Helen Pettifer Customer Service Consultant and Trainer
My year in review: Looking back at 2019 and forward to 2020
Merry Christmas! Is regifting Christmas presents really that bad?
WIN: 101 Habits of an Effective Complainer by Helen Dewdney The Complaining Cow
Whatever happened to Christmas spirit? How to be a better customer this Christmas!
Heart Heroes: Working with children and their families with heart conditions
Breakfast with Author, Blogger and Course Creator Deborah Stansil