How well do you know your consumer rights? Do you need help to resolve an issue with a company that’s just not listening?
I’m Lady Janey and I am one of the top 5 Consumer Champions in the UK as featured in the Daily Mail, The Sun and Woman, Woman’s Own, Pick Me Up and Take a Break magazines. I’m an expert in my field specialising in travel and hospitality and I’m also a guest author for WhichUK Conversation and ResolverUK. I don’t take any prisoners when it comes to standing up for your rights so if you’ve got a problem with a company that’s not playing fair, then I can help.
On the Lady Janey blog I tackle a range of consumer issues whilst championing the best of companies and challenging the worst to promote the highest standards of Customer Service in the UK today. The exclusive Saturday Spotlight directory of excellence showcases only the VERY BEST of companies and the ‘Breakfast With ……’ series covers interviews with some of the biggest players in Business & Customer Service today. Mystery Shop Monday sees me out and about finding out exactly which companies provide good service and which definitely don’t and My Reviews cover only the very best places to eat, drink, visit and stay.
Have you read my latest book ‘Are You Being Served? It’s inspired by the world of Customer Service and beautifully described by Lorraine Kelly as “a delightful, insightful collection of poems.” My first book 30 Reasons to Hire a Mystery Shopper is also available to purchase on Amazon.
Happy reading!
Whittal’s Award Winning Hand Crafted Fudge- A Lady Janey Review
There’s fudge and there’s fudge and there’s chocolate and there’s chocolate. So if you have the choice or a combination of both in one single pit stop, then surely that’s a double win? Discovering that Whittal’s Award Winning hand Crafted Fudge was being made right on...
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Gratitude – why it’s important to be grateful for what we have
It’s funny isn’t it that everything that we used to take for granted is currently not possible. The freedom to be able to eat out, see friends and family, go to work, take holidays and go shopping are all things that we never really appreciated. As a result of the...
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Why I’m self-isolating and why you should do too
Is this for real? Yes it is. I was sat for hours thinking of where to start in writing this. I don’t even usually do personal posts on the Lady Janey blog but just feel that it’s right to put pen to paper about the Coronavirus and share with you the importance of...
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Five Tips for Small Business Owners in 2020
When you’re first starting out your business, it’s vital to distinguish yourself from other brands. According to recent statistics from the Telegraph, 60% of new businesses in the UK are projected to fail within three years, and 20% are projected to close their doors...
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Can I get a refund? – Your Coronavirus Travel Questions Answered
Has the spread of Coronavirus put paid to your travel plans? So much has happened in the space of just a few months. We’ve gone from watching from a safe, curious distance as China grinds to a halt to where we’re at now with the development of Coronavirus into an...
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How to spot a scam, deal with a scam and avoid being scammed
Scams are on the increase and no matter how savvy you are, anyone can be caught out by a scam. According to a report by WhichUK? 1 in 4 nuisance calls are thought to be scams. This is up from just 4% in 2017 with scammers using cheap technology to defraud millions of...
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5 of the best Female UK Consumer Rights and Personal Finance Experts
Are you a savvy shopper? Do you know your consumer rights and the ins and outs of your finances? Worry not, help is at hand. Here's an introduction to 5 of the best Female UK Consumer Rights and Personal Finance Experts. Helen Dewdney Consumer Rights Campaigner...
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Review: Handling Upset Customers Course by Helen Pettifer Training
According to Ombudsman Services research, poor customer service costs UK businesses £37billion each year. Can you believe that? £37 billion! Dealing with upset customers is a real challenge and one, which can be often a deal breaker leading to the loss of customers....
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The (De)value of the Customer? It’s time to re-address the balance
It should be a no brainer for companies to do everything in their power to retain the customers they have. However, on many occasions, I’ve despaired at how some companies seem hell bent on doing exactly the opposite. It can be up to 7 times more expensive to get a...
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How to complain simply but effectively and where to get help when you need it
It’s easy to jump up and down when things go wrong and take to social media to vent those frustrations but will that get you any real redress? Do you need to be a human encyclopedia of every single bit of consumer legislation in order to be able to be successful in...
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Breakfast with Katie Morley Consumer Champion at the Daily Telegraph
Once again I’ve found myself thinking just how amazing this series is! Why I hear you ask? Because today’s fabulous guest is yet another leading Consumer Champion and an absolute inspiration in all that she does to achieve redress and refunds for people who have been...
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Five Ways to Build Employee Engagement in the Workplace
An employee turnover rate is the percentage of employees leaving a company in x period of time, versus the total number of employees at the workplace during that same tenure. It should be a goal among all companies to keep this rate at a minimum. Reports from...
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7 Tips for comparing energy prices PLUS a free downloadable spreadsheet
Thinking of switching energy provider but no idea where to start? The switching itself is the easy part as your new supplier will organise the transfer for you but making the right choice company wise is increasingly difficult despite measures being put in place to...
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Happy Savvy Vally! 7 ways to save money on Valentine’s Day
And so it began: The moment those Christmas chocolates disappeared from the shelves, the big red boxes started to appear marking the build up to Valentine’s Day and signalling yet another run of extra frivolous spending. But do we really need to splash the cash on the...
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Upgrades or downgrades- are app updates really worth it?
According to Statista, the current number of smartphone users in the world today is 3.5 billion, and this means 45.04% of the world's population owns a smartphone. Software updates are essential in order to keep our apps up to date but are they so frequent and are...
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AD: The New Look Holiday Inn Express Cheltenham A Lady Janey Review
Close to the city centre, reasonably priced and conveniently located opposite the buzzing Cheltenham Brewery Quarter, whether you’re in the historic market town of Cheltenham as a leisure, business or family guest then the new look HiEx Holiday Inn Express Cheltenham...
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From Hero to Zero: Has Sonos made a fatal consumer error?
The recent announcement from Sonos that it intended to stop software updates for some of its products was greeted with a furious backlash on social media with loyal customers demanding a #SonosBoycott. For years, Sonos has been a popular leader in sound systems but...
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Computer says “No.” Whatever happened to flexibility and common sense?
There has to be a certain amount of flexibility in customer service in order to meet a variety of different needs. Every customer is different and likewise, every customer service situation. With this in mind, although company policies are all well and good, if they...
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Mystery Shopping- what skills do you need and is it worth your while?
There are many ways in which companies can effectively evaluate the standard of Customer Service they deliver, one of them being Mystery Shopping. Its popularity as a moneymaking side hustle has increased over the years and there are now a wealth of companies, which...
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Breakfast with Helen Pettifer Customer Service Consultant and Trainer
Happy New Year everyone! Not sure when it’s etiquette to stop saying that but as this is the first breakfast of 2020, I’m saying it anyway. I hope you had a fabulous Christmas and are surviving the return to work period. It’s back to business today too as I kick off...
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My year in review: Looking back at 2019 and forward to 2020
Wow what a year! I didn’t think that anything could possibly top 2018 especially when it culminated in a fabulous LIVE TV debut on BBC Breakfast and 2019 kicked off the same way but this has most definitely been another year to remember. It’s hard to believe that just...
read moreRecent Posts
Breakfast with Super Savvy Family Finance Blogger & ThriftyMum Hollie Hutchinson
Cherry Moo Luxury Handmade Ice Cream – A Lady Janey review
Why no shows are a no no if we want restaurants to survive
AD: SaferMask- the accredited protective face mask
When the trust has gone – What to do when traders let you down
Should you stay or should you go? (on holiday this year)
Breakfast with Personal Finance Expert Lynn Beattie aka Mrs Mummypenny
How to boost your business with Social Media Marketing
How to save money and look your best for less!
How to be better customers and improve our own customer service experience