How well do you know your consumer rights? Do you need help to resolve an issue with a company that’s just not listening?

I pride myself on championing the very best of companies and challenging the worst so if you’ve got a problem with a company that’s not playing fair, then as the Queen of Customer Service and a Consumer Expert specialising in travel, hospitality and retail, I can help.

If you love my blogs then please do take a listen to my BRAND NEW consumer podcasts over on Anchor. You can also catch me every Wednesday from 9-10am on the Travel Radio Breakfast Travel Hour and every Tuesday and Thursday at midday on Dean Radio on The Consumer Show.

Happy reading and listening! xxx

 

                                                     

4 Ways to Cope with the Fear of Flying

It is possible to get anxious about anything. Flying is one of those things. The fear of flight is known as aviophobia and defined as the extreme avoidance of planes or activities and places associated with them. A part of getting anxious is likely to be associated...

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The Third Lockdown- Your Consumer Travel Rights

In a bid to stem the increase in coronavirus outbreaks due to the new variant, we have now been placed into our third national lockdown, which could last until March. This means that you must stay at home as per the Government directive. How does this affect your...

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Post Brexit Travel to the EU: A Simple Guide

From 1st January 2021, it’s all change for travel to the EU, Switzerland, Norway, Iceland and Liechtenstein as the Brexit transition period comes to an end. Will travel still be possible? Yes but it’s going to be a lot more complicated and the information out there...

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Should there be an International Travel Ban?

The new strain of Coronavirus is far more virulent and much easier to spread. As a result, we are now in a third National Lockdown but there STILL have been no changes to international travel in and out of the UK. Is it time to reflect on the reasons this virus got to...

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The Second Lockdown- Your Consumer Travel Rights

In a bid to stem the increase in coronavirus outbreaks, England has now been placed into a second lockdown, which will run until Wednesday 2nd December. This means that you must stay at home as per the Government directive. But how does this affect your holiday plans?...

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Breakfast with Consumer Champion Consumer Sue

There’s nothing I love more than connecting with fellow consumer champions who spend their time fighting for your rights. Today’s fabulous guest is a firm thorn in the side of Currys PC World and Carphone Warehouse as she daily calls out ‘Their abysmal customer...

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