Hi, I’m Lady Janey and I’m a Customer Service Blogger and Independent Mystery Shopper. Whether it be in the hospitality or service industry; on the high street or online, my blog covers what’s good and what’s not so good in the world of Customer Service today and how to ensure that what you spend your hard earned money on is worth every penny.

As a trusted, independent Mystery Shopper, I offer my own Bespoke Mystery Shopping Experiences. Please do get in touch to find out more about the packages available and to book your FREE 1 hour no obligation consultation.

On the blog, the EXCLUSIVE Saturday Spotlight directory of excellence showcases only the VERY BEST of Cotswolds companies and features interviews with fabulous people behind excellent customer experiences. The new ‘Breakfast With ……’ series covers interviews with some of the biggest players in Business & Customer Service today and My Reviews include my personal recommendations of where is best to eat, drink, visit and stay.

Happy reading!

Good Customer Service- do women do it better?

Today it's International Women's Day and with the rise in demand for equal opportunities and an increasing awareness of gender equality, women are now successfully working in traditionally male roles and vice versa. But when it comes to good Customer Service, do women...

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Why there are still no winners with Wonga

In stark contrast to the height of its success in 2013 with over a million customers, Wonga had a taste of its own medicine. With the shoe firmly on the other foot in its financial struggle to stay afloat, it was booted into administration. But although no one else...

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The Everyman Theatre- NEW Spring Season Preview

From the breathtakingly cool Thriller celebrating the legend that is Michael Jackson to the powerful tragedies of Shakespeare and the fun of a traditional pantomime, The Everyman Theatre always has a show for everyone and the NEW Spring season looks set to be just as...

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7 ways to beat the blues this Blue Monday

Mondays are always awful. Undoubtedly the worst day of the week; an early start for work after the weekend with rush hour starting an hour earlier than usual and lasting twice as long, five days to go before another weekend and my local pub is shut in the evening. If...

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