Why there can be no winners with Wonga

In stark contrast to the height of its success in 2013 with over a million customers, Wonga has finally had a taste of its own medicine. With the shoe firmly on the other foot in its financial struggle to stay afloat, it has been booted into administration. But...

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Death of the High Street- Are we to blame?

With Homebase on the verge of collapse and facing a make or break vote on its future, the retail sector has been thrust back into the media spotlight. Last year saw a record high rate of high street store closures and this trend has continued into 2018 with data from...

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Make Ready Events- Outdoor Fun for Everyone

What better way to spend a gloriously sunny afternoon than making the most of the great outdoors in the beautiful Surrey countryside. When tasked with finding an afternoon of activities to occupy my favourite little people during their school holidays, Make Ready...

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Saturday Spotlight- Mini Morsels

One of the best things about Saturday Spotlight is that I have the pleasure of touring the Cotswolds finding the very best of the best to share with you all. This week is no exception as I return to the world of food and drink with the very talented Ali from Mini...

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Mystery Shop Monday- Primark, Gloucester

Welcome to the very first Mystery Shop Monday and where better to start than a very well known high street retail store. Think we all pop in to Primark from time to time, don’t we? Having being reluctant to buy online for fear of getting something which was as far...

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Saturday Spotlight Special: Moi!

Apologies for the interruption to the normal Saturday Spotlight schedule but today it is all about moi! August marks a whole new exciting chapter in the Lady Janey blog so I just had to commandeer this week’s slot to share with you what’s coming up next in a Saturday...

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Hi, welcome to Lady Janey, my unique Customer Service blog, the first of its kind in the UK. Whether it be in the hospitality or service industry; in the high street, local shopping mall or online, I’m here to share what’s good and what’s not so good in the world of Customer Service today and how to ensure that what you spend your hard earned money on is worth every penny!

Please check out my EXCLUSIVE Saturday Spotlight directory of excellence where only the VERY BEST of local Cotswolds companies get the chance to talk about what they do and their views on customer service. If you would like your company to be included, please get in touch via my Work With Me page.

My Reviews include my personal recommendations of where is best to eat, drink, visit and stay and the NEW weekly Mystery Shop Monday series sees me out and about in Gloucestershire finding out which companies really do offer excellent customer service, and which ones definitely do not! #watchoutforthenails

Happy reading! x

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