Hi, I’m Lady Janey and I’m a Customer Service Blogger and Independent Mystery Shopper. Whether it be in the hospitality or service industry; on the high street or online, my blog covers what’s good and what’s not so good in the world of Customer Service today and how to ensure that what you spend your hard earned money on is worth every penny.
As a trusted, independent Mystery Shopper, I offer my own Bespoke Mystery Shopping Experiences. Please do get in touch to find out more about the packages available and to book your FREE 1 hour no obligation consultation.
On the blog, the EXCLUSIVE Saturday Spotlight directory of excellence showcases only the VERY BEST of Cotswolds companies and features interviews with fabulous people behind excellent customer experiences. The new ‘Breakfast With ……’ series covers interviews with some of the biggest players in Business & Customer Service today and My Reviews include my personal recommendations of where is best to eat, drink, visit and stay.
Happy reading!
Good Customer Service- do women do it better?
Today it's International Women's Day and with the rise in demand for equal opportunities and an increasing awareness of gender equality, women are now successfully working in traditionally male roles and vice versa. But when it comes to good Customer Service, do women...
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Woodchester Valley Vineyard & Winery Tour and Tastings – A Lady Janey Review
What better way to spend a warm and sunny Saturday afternoon than by heading over to the Woodchester Valley Vineyard & Winery to experience a tour and tastings? At times like this, I don’t think my ‘job’ can get any better! With its award winning English still and...
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Saturday Spotlight- Cheltenham Animal Shelter and Short Bark & Sides Dog Grooming
This week on Saturday Spotlight it’s another personal choice by privilegedpup aka Barney who is really excited to share another of his new favourite places. Once he discovered that there was a fabulous grooming parlour at Cheltenham Animal Shelter we headed over off...
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Why there are still no winners with Wonga
In stark contrast to the height of its success in 2013 with over a million customers, Wonga had a taste of its own medicine. With the shoe firmly on the other foot in its financial struggle to stay afloat, it was booted into administration. But although no one else...
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Saturday Spotlight – Horse Pet Keepsakes Gloucester
This week on Saturday Spotlight I’ve got something completely different for you albeit still doggy related! I always worry about what life will be like when one day I don’t have my beautiful privilegedpup and I don’t ever want to forget him. Today’s guest provides a...
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Caroline’s Kitchen at The Everyman Theatre Cheltenham – A Lady Janey Preview
Fresh from its hit London run, the comedy Caroline’s Kitchen takes to the stage at The Everyman Theatre Cheltenham next week and I couldn’t be more excited! From the award winning Original Theatre Company, Caroline’s Kitchen, written by Torben Betts and directed by...
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Saturday Spotlight- The Lyon Inn, Westbury on Severn
This week it’s onwards with privileged pup’s choice of fabulous places to hang out. After a good run on the agility course, he was in need of some refreshment so where better to do so than in his new favourite local pub- The Lyon Inn, Westbury on Severn. Please...
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There’s shopping and there’s shopping- Bienvenue a Montpellier Cheltenham!
Shopping as we know it has changed and with it a shift of customer expectations. No longer is it enough for stores just to be stores and sell their wares accordingly relying solely on standard retail practices to survive. Nowadays, the focus is on developing a real...
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Will energy company Outfox the Market soon be out of the market?
When it comes to switching energy suppliers, gone are the days when choice was limited to the ‘Big Six.’ In recent years we have seen new competition enter the market in the form of smaller energy companies such as Outfox the Market. However one by one we have also...
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Saturday Spotlight- The Scurry School and Dog Agility Longhope
It’s back to getting out there and finding fabulous new companies for you all this week on Saturday Spotlight. It’s tough work so I’ve enlisted the help of privilegedpup aka Barney to sniff out the very best of the best! Please welcome to the Lady Janey sofa, the dog...
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How to Complain Effectively – 10 Top Tips: Guest Post by Helen Dewdney The Complaining Cow
When I started writing about Customer Service after years of exasperation with the increasing tide of mediocrity, I never thought in a million years that the Queen of Consumer Rights herself would one day be writing a guest post on the Lady Janey blog! But following...
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Saturday Spotlight- Laura Harvey from The Lucky Onion: Putting Cheltenham firmly on the map
This week on Saturday Spotlight I’m chatting to the lovely Laura Harvey from The Lucky Onion, a family collection of boutique hotels, restaurants and country pubs in the Cotswolds and a company with a passion for delivering outstanding customer experiences. Plus...
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The Everyman Theatre- NEW Spring Season Preview
From the breathtakingly cool Thriller celebrating the legend that is Michael Jackson to the powerful tragedies of Shakespeare and the fun of a traditional pantomime, The Everyman Theatre always has a show for everyone and the NEW Spring season looks set to be just as...
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Saturday Spotlight – Sara Reader from Cheltenham Open Door
January has been such an amazing month and this week’s Saturday Spotlight guest sees the theme of inspiration culminate in the best possible way. Please welcome to the Lady Janey sofa, the very lovely and inspirational Sara Reader from Cheltenham Open Door. Sara...
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Fame The Musical at The Everyman Theatre Cheltenham – A Lady Janey Review
Conceived and developed by David de Silva, the 30th anniversary tour of Fame the Musical hit the stage of The Everyman Theatre in style on Monday with a burst of vibrant dance, energy and song. Based on the 1980 film, Fame documents the inspired journeys of...
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7 ways to beat the blues this Blue Monday
Mondays are always awful. Undoubtedly the worst day of the week; an early start for work after the weekend with rush hour starting an hour earlier than usual and lasting twice as long, five days to go before another weekend and my local pub is shut in the evening. If...
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Saturday Spotlight – Helen Dewdney, The Complaining Cow
This week the Saturday Spotlight theme of Inspiration continues with an EXCLUSIVE interview with the ULTIMATE Oracle for any type of consumer issues, Helen Dewdney aka The Complaining Cow. Honest, direct and to the point, there’s no pulling the wool over Helen’s eyes...
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Saturday Spotlight- James Dodkins Customer Experience Rockstar
This week on Saturday Spotlight, I’m so excited to continue the theme of inspiration with an EXCLUSIVE interview with the real life Customer Experience Rockstar who inspired me to embark on my Customer Service mission! Please welcome to the Lady Janey sofa, the...
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Why are the tariffs of energy suppliers still so difficult to compare?
Regardless of any measures introduced to simplify the process, there is still a real issue with confusing pricing and tariffs from energy suppliers. Although simplifying tariffs has been a goal of Ofgem for some time, the pricing of energy to retail customers still...
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Saturday Spotlight- Julie Kent Vice Chair Pied Piper Appeal and all round Wonder Woman!
Inspired. That’s my word for this year and it’s a new theme, which will run across my January Saturday Spotlight Chats as I meet up with some inspirational individuals who provide invaluable services to others! What better way to kick things off than by chatting on...
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Rises in rail fares – Do passengers ever benefit from rail fare increases?
With yet another hike in regulated rail fares and an average increase of 3.1% this has been the largest rise since 2013. The consequence being that some long distance rail commuters will see their costs of getting to work go up by more than £100! Where is the...
read moreRecent Posts
Celebrating Local with the SoGlos Gloucestershire Lifestyle Awards 2019
When companies do not listen to customers
Signature Aveda Blow Dry at Aveda, Cheltenham- A Lady Janey Review
Breakfast with Greg Jackson Founder and CEO Octopus Energy
Personal Styling and Makeover at John Lewis & Partners Cheltenham with lunch at Huffkins: A Lady Janey Review
Breakfast with Dean Burdon, Director of Customer Services at TalkTalk
The 5 Biggest Customer Service Mistakes Companies Make
Breakfast with Shep Hyken, Customer Service Expert and Speaker
Gin & Tea Tasting at Memsahib Gin & Tea Bar Cheltenham- A Lady Janey Review
How to take care of your dog in hot weather