Mystery Shop Monday – Sainsbury’s Gloucester
This week was a tough one as I’ve been a loyal Sainsbury’s customer for over 15 years and I came out of the store fuming. Mostly I take advantage of the home delivery service for ‘ big shops’ as it makes a real difference to how I cope on a day-to-day basis with my...
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Why there can be no winners with Wonga
In stark contrast to the height of its success in 2013 with over a million customers, Wonga has finally had a taste of its own medicine. With the shoe firmly on the other foot in its financial struggle to stay afloat, it has been booted into administration. But...
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Saturday Spotlight – Just Jen Dog Walking
There's nothing that privilegedpup loves more than a good doggy friendly Saturday Spotlight interview and in the Cotswolds there's a wealth of fabulous companies devoted to taking care of of our favourite four legged friends. This week's guest is no exception. Please...
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Death of the High Street- Are we to blame?
With Homebase on the verge of collapse and facing a make or break vote on its future, the retail sector has been thrust back into the media spotlight. Last year saw a record high rate of high street store closures and this trend has continued into 2018 with data from...
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Cheltenham Guardians – Providing Essential Night Time Economy Safeguarding
Since starting to write the blog, I’ve been lucky enough to discover a whole range of fabulous services and not just the customer service variety. What makes this even more impressive is that people give their time so willingly and selflessly to help others and...
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Mystery Shop Monday- Lunch at The Cheltenham Chase Hotel
I’m always looking for new places to visit so was pleased when my web designer suggested that we hold our lunch meeting to review the blog at The Cheltenham Chase Hotel. It was the ideal opportunity to check out somewhere I hadn’t been to before for my weekly mystery...
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Saturday Spotlight – Stuart Holmes Hair and Beauty Salon Cheltenham
It's back to my favourite world of beauty today with the award winning Stuart Holmes Hair and Beauty Salon, Cheltenham. I first had the opportunity to visit the luxury salon last year during Black Friday week when I had an amazing highlights treatment and found a...
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Make Ready Events- Outdoor Fun for Everyone
What better way to spend a gloriously sunny afternoon than making the most of the great outdoors in the beautiful Surrey countryside. When tasked with finding an afternoon of activities to occupy my favourite little people during their school holidays, Make Ready...
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The Cottage at Woodbank, Llangollen- A Lady Janey Review
This year has been such a busy one and I literally have not stopped. As a result, I was really looking forward to the summer holidays so I could finally catch my breath and re-charge a few batteries and where better to do so than at The Cottage at Woodbank in...
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Mystery Shop Monday – Debenhams Gloucester
The demise of the High Street has been preying on my mind a lot recently as it’s just such a shame to see our favourite stores disappearing one by one. Last year saw a record high rate of high street store closures and this trend has continued into 2018. For this...
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Saturday Spotlight- Twisted6 Cocktail Bar, Cheltenham
Cheltenham really is such a fabulous place to live! Every time I think it just cannot get any better, than I discover somewhere else new! This week, I'm so excited to be able to invite you all for cocktails as I welcome to the Lady Janey sofa Nick and Jan from...
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136 Ideas for Rockstar Employee Engagement by James Dodkins: Book Review
James Dodkins wrote this book by accident. It’s not the longest book in the world, nor would it feature in the Guinness Book of Records for the highest word count but it doesn’t need to be. It’s a short and sweet collection of 136 ideas to encourage employee...
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Mystery Shop Monday- Babel Cheltenham
This week on Mystery Shop Monday, I’ve been to a place that I’ve wanted to visit since it opened in October last year, Babel Cheltenham. With a very important meeting with the Guardians Chief to attend, it was the perfect opportunity to check out the customer service...
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Saturday Spotlight- Mini Morsels
One of the best things about Saturday Spotlight is that I have the pleasure of touring the Cotswolds finding the very best of the best to share with you all. This week is no exception as I return to the world of food and drink with the very talented Ali from Mini...
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A Day Canal Boat Experience with Privilegedpup and Anglo Welsh Waterway Holidays
One of the things I love about holidays is the chance to try something different and this year was no exception with a fabulous day canal boat experience over the breathtaking Pontcysyllte Aqueduct with Anglo Welsh Waterway Holidays. During our first visit to the area...
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Mystery Shop Monday- Primark, Gloucester
Welcome to the very first Mystery Shop Monday and where better to start than a very well known high street retail store. Think we all pop in to Primark from time to time, don’t we? Having being reluctant to buy online for fear of getting something which was as far...
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Saturday Spotlight Special: Moi!
Apologies for the interruption to the normal Saturday Spotlight schedule but today it is all about moi! August marks a whole new exciting chapter in the Lady Janey blog so I just had to commandeer this week’s slot to share with you what’s coming up next in a Saturday...
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For the Love of Gin at the Great British Gin Festival!
As soon as I heard that The Great British Gin Festival was coming to Cheltenham, I just had to be there! Sales of gin have tripled since 2009 with Brits spending around £461 million last year and with over 315 distilleries now in the UK, the craft gin market is well...
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Saturday Spotlight – Cotswold Interiors, Gloucester
In the 7 years we spent building our own home, I must have made thousands of design decisions. This is not something I find easy being a typical Libran so I found I needed a lot of help! Luckily today's guests came to my rescue and saved my sanity with the quality of...
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Celebrating 25 Years of Gloucestershire Young Carers
Living with Multiple Sclerosis for the last 18 years has made me acutely aware of how much I have to rely on the support of others and for me, that’s other adults namely friends, family and colleagues. However, for an increasing of people who have to cope with some...
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Saturday Spotlight – Lesley Young Bespoke Framing
Every week Saturday Spotlight just gets better and better as I make my way around the Cotswolds discovering even more fabulous people who still put customer service at the very top of the agenda. What I also love is the variety of companies I'm covering and it's so...
read moreHi, welcome to Lady Janey, my unique Customer Service blog, the first of its kind in the UK. Whether it be in the hospitality or service industry; in the high street, local shopping mall or online, I’m here to share what’s good and what’s not so good in the world of Customer Service today and how to ensure that what you spend your hard earned money on is worth every penny!
Please check out my EXCLUSIVE Saturday Spotlight directory of excellence where only the VERY BEST of local Cotswolds companies get the chance to talk about what they do and their views on customer service. If you would like your company to be included, please get in touch via my Work With Me page.
My Reviews include my personal recommendations of where is best to eat, drink, visit and stay and the NEW weekly Mystery Shop Monday series sees me out and about in Gloucestershire finding out which companies really do offer excellent customer service, and which ones definitely do not! #watchoutforthenails
Happy reading! x
Recent Posts
Mystery Shop Monday – The Coffee Dispensary Cheltenham
Saturday Spotlight – May Hill Farm Holiday Cottages
Cheltenham Open Door – service on a whole new level
Mystery Shop Monday- Specsavers Opticians Gloucester
Saturday Spotlight- Fine Art by Mel
The Everyman Theatre- NEW Autumn Season Preview
Mystery Shop Monday – Giggling Squid Cheltenham
Saturday Spotlight- Muddy Buddies Cotswold Dog Care
Cotswold Airport Revival Festival 2018- Get your tickets now!
Mystery Shop Monday – CrossCountry Trains