Hi, I’m Lady Janey and I’m a Customer Service Blogger and Independent Mystery Shopper. Whether it be in the hospitality or service industry; on the high street or online, my blog covers what’s good and what’s not so good in the world of Customer Service today and how to ensure that what you spend your hard earned money on is worth every penny.
As a trusted, independent Mystery Shopper, I offer my own Bespoke Mystery Shopping Experiences. Please do get in touch to find out more about the packages available and to book your FREE 1 hour no obligation consultation.
On the blog, the EXCLUSIVE Saturday Spotlight directory of excellence showcases only the VERY BEST of Cotswolds companies and features interviews with fabulous people behind excellent customer experiences. The new ‘Breakfast With ……’ series covers interviews with some of the biggest players in Business & Customer Service today and My Reviews include my personal recommendations of where is best to eat, drink, visit and stay.
Today it's International Women's Day and with the rise in demand for equal opportunities and an increasing awareness of gender equality, women are now successfully working in traditionally male roles and vice versa. But when it comes to good Customer Service, do women...read more
What better way to spend a warm and sunny Saturday afternoon than by heading over to the Woodchester Valley Vineyard & Winery to experience a tour and tastings? At times like this, I don’t think my ‘job’ can get any better! With its award winning English still and...read more
This week on Saturday Spotlight it’s another personal choice by privilegedpup aka Barney who is really excited to share another of his new favourite places. Once he discovered that there was a fabulous grooming parlour at Cheltenham Animal Shelter we headed over off...read more
In stark contrast to the height of its success in 2013 with over a million customers, Wonga had a taste of its own medicine. With the shoe firmly on the other foot in its financial struggle to stay afloat, it was booted into administration. But although no one else...read more
This week on Saturday Spotlight I’ve got something completely different for you albeit still doggy related! I always worry about what life will be like when one day I don’t have my beautiful privilegedpup and I don’t ever want to forget him. Today’s guest provides a...read more
Fresh from its hit London run, the comedy Caroline’s Kitchen takes to the stage at The Everyman Theatre Cheltenham next week and I couldn’t be more excited! From the award winning Original Theatre Company, Caroline’s Kitchen, written by Torben Betts and directed by...read more
This week it’s onwards with privileged pup’s choice of fabulous places to hang out. After a good run on the agility course, he was in need of some refreshment so where better to do so than in his new favourite local pub- The Lyon Inn, Westbury on Severn. Please...read more
Shopping as we know it has changed and with it a shift of customer expectations. No longer is it enough for stores just to be stores and sell their wares accordingly relying solely on standard retail practices to survive. Nowadays, the focus is on developing a real...read more
When it comes to switching energy suppliers, gone are the days when choice was limited to the ‘Big Six.’ In recent years we have seen new competition enter the market in the form of smaller energy companies such as Outfox the Market. However one by one we have also...read more
It’s back to getting out there and finding fabulous new companies for you all this week on Saturday Spotlight. It’s tough work so I’ve enlisted the help of privilegedpup aka Barney to sniff out the very best of the best! Please welcome to the Lady Janey sofa, the dog...read more
When I started writing about Customer Service after years of exasperation with the increasing tide of mediocrity, I never thought in a million years that the Queen of Consumer Rights herself would one day be writing a guest post on the Lady Janey blog! But following...read more
This week on Saturday Spotlight I’m chatting to the lovely Laura Harvey from The Lucky Onion, a family collection of boutique hotels, restaurants and country pubs in the Cotswolds and a company with a passion for delivering outstanding customer experiences. Plus...read more
From the breathtakingly cool Thriller celebrating the legend that is Michael Jackson to the powerful tragedies of Shakespeare and the fun of a traditional pantomime, The Everyman Theatre always has a show for everyone and the NEW Spring season looks set to be just as...read more
January has been such an amazing month and this week’s Saturday Spotlight guest sees the theme of inspiration culminate in the best possible way. Please welcome to the Lady Janey sofa, the very lovely and inspirational Sara Reader from Cheltenham Open Door. Sara...read more
Conceived and developed by David de Silva, the 30th anniversary tour of Fame the Musical hit the stage of The Everyman Theatre in style on Monday with a burst of vibrant dance, energy and song. Based on the 1980 film, Fame documents the inspired journeys of...read more
Mondays are always awful. Undoubtedly the worst day of the week; an early start for work after the weekend with rush hour starting an hour earlier than usual and lasting twice as long, five days to go before another weekend and my local pub is shut in the evening. If...read more
This week the Saturday Spotlight theme of Inspiration continues with an EXCLUSIVE interview with the ULTIMATE Oracle for any type of consumer issues, Helen Dewdney aka The Complaining Cow. Honest, direct and to the point, there’s no pulling the wool over Helen’s eyes...read more
This week on Saturday Spotlight, I’m so excited to continue the theme of inspiration with an EXCLUSIVE interview with the real life Customer Experience Rockstar who inspired me to embark on my Customer Service mission! Please welcome to the Lady Janey sofa, the...read more
Regardless of any measures introduced to simplify the process, there is still a real issue with confusing pricing and tariffs from energy suppliers. Although simplifying tariffs has been a goal of Ofgem for some time, the pricing of energy to retail customers still...read more
Inspired. That’s my word for this year and it’s a new theme, which will run across my January Saturday Spotlight Chats as I meet up with some inspirational individuals who provide invaluable services to others! What better way to kick things off than by chatting on...read more
With yet another hike in regulated rail fares and an average increase of 3.1% this has been the largest rise since 2013. The consequence being that some long distance rail commuters will see their costs of getting to work go up by more than £100! Where is the...read more