How well do you know your consumer rights? Do you need help to resolve an issue with a company that’s just not listening?
I don’t take any prisoners when it comes to standing up for your rights so if you’ve got a problem with a company that’s not playing fair, then as a Consumer Expert specialising in travel, hospitality and retail, I can help. If it’s not worth it, don’t pay for it!
If you love my blogs then please do take a listen to my BRAND NEW consumer podcasts over on Anchor. You can also catch me every Wednesday from 9-10am on the Travel Radio Breakfast Travel Hour Consumer Show.
Happy reading and listening! xxx
AD: What is travel insurance and why do you need it?
Reports indicate a staggering number of British holidaymakers have never taken out travel insurance and even more worryingly, didn’t think of doing so or were willing to take the chance. Failure to organise appropriate insurance could be a very costly decision. Is it...
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7 ways to save money & be a happier and savvier shopper this Christmas
It’s Christmas, let’s spend, spend, spend! Or maybe not. Although ‘tis the season and we all want to spoil our loved ones and splash out on lots of extra special treats, should we do so? Debt is at an all time high and we are spending more than ever before but are we...
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Whatever happened to Christmas spirit? How to be a better customer this Christmas!
Spitting at elves and throwing rocks and wood! Whatever happened to Christmas spirit? A Worcester newspaper recently reported that rocks, wood and drinks cans had been thrown at staff at a local convenience store. Another story I read covered the story of a mum who...
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Black Friday Madness- 7 reasons why I won’t be spending on Black Friday
It's Black Friday 2020 and once again there are scores of 'bargains' out there to be had. In a time of financial instability with many families struggling to make ends meet, is this really the time for excessive spending? When is a saving really a saving and are there...
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How to get the best insurance deals from price comparison sites
Comparison sites make up 60% of new household polices with customers keener than ever to source the very best of deals. However, ComparetheMarket has just been fined £17.9 million pounds by The Competition and Markets Authority for keeping home insurance costs...
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Reverse Advent Calendar Campaign – Will you be taking part?
New figures released reveal that 2,600 food parcels were provided for children every day in the first six months of the pandemic. Food banks in the Trussell Trust’s UK network have seen a shocking 47% increase in need during the crisis, building on the record need...
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Travel Vouchers and Refund Credit Notes- how to get your money back!
Following the outbreak of Coronavirus, huge numbers of holidays and flights were cancelled. As a result, many passengers were offered either refund credit notes or vouchers as an alternative to a cash refund with some still waiting months later for the refund they are...
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The Second Lockdown- Your Consumer Travel Rights
In a bid to stem the increase in coronavirus outbreaks, England has now been placed into a second lockdown, which will run until Wednesday 2nd December. This means that you must stay at home as per the Government directive. But how does this affect your holiday plans?...
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Review: Watchdog The Consumer Survival Guide by Matt Allwright
Bear Grylls Survival expert, Matt Allwright Survival Expert! Did you know that keeping your wits about you and having a handy tool kit of tips and tricks can be just as essential in the world of consumer rights as it is when you’re out in the wild one? Make no...
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How will the new three-tier system affect your half term holiday?
The introduction of a three tier system and increased restrictions in England to help prevent the spread of Coronavirus has placed further uncertainty on travel plans leaving many now not sure where they can go, if they can go and who with. What does the new...
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10 of the most common Customer Service Fob Offs and how to avoid them
The pandemic has shone a spotlight on good and bad firms and how they have faired over the past year. We are doing online shopping now more than ever, and with that comes an array of problems with deliveries and a host of fob offs that retailers use. After identifying...
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AD: How to take control of your personal data with Rightly
Statistics show that 9/10 people are concerned about their personal data. Are you? In today’s data driven world we need to be aware that everything we share online is processed and stored and that the companies in question are responsible for keeping it safe. But what...
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Breakfast with Consumer Champion Consumer Sue
There’s nothing I love more than connecting with fellow consumer champions who spend their time fighting for your rights. Today’s fabulous guest is a firm thorn in the side of Currys PC World and Carphone Warehouse as she daily calls out ‘Their abysmal customer...
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Local lockdown- your consumer travel rights
In a bid to stem coronavirus outbreaks, some areas experiencing an increase in cases have been placed in local lockdown with tightened restrictions. This means that residents of those areas must stay at home under Government advice. But how does this affect holiday...
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Breakfast with Retail Expert and Commentator Savvy Catherine
The future of the High Street is a current hot topic with Coronavirus proving yet another stumbling block in its struggle for survival. I’m super chuffed today to have fellow Northerner Savvy Catherine as my breakfast guest! Catherine Shuttleworth is CEO and founder...
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Coronavirus: Poor Customer Service, Delays and Fob Offs
Coronavirus caught everyone off-guard and businesses had to adapt and embrace different ways of working to survive. Staff have been furloughed and everyone has struggled to deal with it all in one way or another. It has had a profound impact on everyone’s lives....
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Eat Out to Help Out- How does it work and does it work?
The Eat out to Help Out scheme was brought in to encourage the public to support the restaurant industry, which has been hard hit by the Coronavirus lockdown. Has it done that? Yes it has with diners booking in their droves and restaurant tables fully booked Monday-...
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The Essential 2020 Foreign Travel and Holiday Checklist
Passport- check, suitcase- check, sun lotion- check. After months of lockdown many of us have been looking forward to finally getting that long awaited break we’ve been waiting for. But this year that pre travel checklist is looking very different. What do you need to...
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Breakfast with Super Savvy Family Finance Blogger & ThriftyMum Hollie Hutchinson
Alongside being a Consumer Champion, I’m proud to be a UK Moneyblogger and am beyond chuffed today to be having breakfast with one of my blogging inspirations. Please welcome fellow UKMoneyblogger and quite possibly the kindest person you could ever meet ThriftyMum...
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Cherry Moo Luxury Handmade Ice Cream – A Lady Janey review
It’s summer and that can only mean one thing: ICE CREAM and lots of it! Luckily I don’t have far to go to pick up the very best that Gloucestershire can offer. At Cherry Moo HQ in the heart of the Cotswolds, Lisa Denham creates the dreamiest, creamiest ice cream ‘like...
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Why no shows are a no no if we want restaurants to survive
You’d think that after all this time, we’d be grateful that against all odds some restaurants have opened their doors once more meaning we can enjoy a nice meal with someone else doing all the cooking and washing up. But no, the attitude of some is far from gratitude...
read moreRecent Posts
Breakfast with Dan Whytock CEO of Down Your High Street
5 ways to get the best post-pandemic UK holiday ‘staycation’ deals
How we can save and rejuvenate the High Street
How to be better post-pandemic customers in 2021
How can retailers provide what consumers now value- and need- the most?
How to make your consumer complaint stand out- and get results!
Breakfast with Claire Robinson Weekend Candy
5 Inspirational Female Travel Writers
Breakfast with The Queen of Travel Sophie Griffiths
5 reasons to book your holiday with a travel agent