How well do you know your consumer rights? Do you need help to resolve an issue with a company that’s just not listening?

I’m Lady Janey and I am one of the top 5 Consumer Champions in the UK as featured in the Daily Mail, The Sun and Woman, Woman’s Own, Pick Me Up and Take a Break magazines. I’m an expert in my field specialising in travel and hospitality and I’m also a guest author for WhichUK Conversation and ResolverUK. I don’t take any prisoners when it comes to standing up for your rights so if you’ve got a problem with a company that’s not playing fair, then I can help. If it’s not worth it, don’t pay for it!

On the Lady Janey blog I tackle a range of consumer issues whilst championing the best of companies and challenging the worst to promote the highest standards of Customer Service in the UK today. The exclusive Saturday Spotlight directory of excellence showcases only the VERY BEST of companies and the ‘Breakfast With ……’ series covers interviews with some of the biggest players in Business & Customer Service today. Mystery Shop Monday sees me out and about finding out exactly which companies provide good service and which definitely don’t and My Reviews cover only the very best places to eat, drink, visit and stay.

Have you read my latest book ‘Are You Being Served? It’s inspired by the world of Customer Service and beautifully described by Lorraine Kelly as “a delightful, insightful collection of poems.” My first book 30 Reasons to Hire a Mystery Shopper is also available to purchase on Amazon.




Happy reading!


Breakfast with Consumer Champion Consumer Sue

There’s nothing I love more than connecting with fellow consumer champions who spend their time fighting for your rights. Today’s fabulous guest is a firm thorn in the side of Currys PC World and Carphone Warehouse as she daily calls out ‘Their abysmal customer...

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Local lockdown- your consumer travel rights

In a bid to stem coronavirus outbreaks, some areas experiencing an increase in cases have been placed in local lockdown with tightened restrictions. This means that residents of those areas must stay at home under Government advice. But how does this affect holiday...

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10 ways to get your refund and your money back

Trying to get refunds from companies is sometimes not the easiest of tasks but at the moment it’s proving almost impossible. If the company is not forthcoming in paying the refund that you are legally owed then here are 10 ways you can get your money back.    ...

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How to save money and look your best for less!

With lockdown purse strings likely to be tightened with the fear of a recession, it's a slightly different post from me this week with a few tips as to how to save money and look your best for less! After months of doom and gloom with not a hairdresser or beautician...

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What makes a good CEO and why Alex Cruz must go

Chief Executive Officers (CEOs) are the highest-ranking executives in an organisation. They shape a company’s ideals and set its tone and culture. They are answerable not just to the board of directors representing shareholders and owners but the organisation as a...

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