If you’re jetting off this year it’s useful to know your rights, what action to take and how to claim for lost delayed or damaged luggage. Prevention is also better than cure so taking steps to avoid issues arising is also beneficial. Read on to find out more.
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Passengers who have become separated from their baggage should report the issue straight away to the airline, this is usually within 7 days so they should check deadlines for their particular carrier. Airlines have 21 days to find lost or delayed luggage and reunite it with owners. If luggage is returned within 21 days then passengers can claim compensation for delayed luggage. If not then they can claim for lost luggage. Claims should be stated as being under the Montreal Convention to show the airline you know your rights.
Supporting documents and evidence such as luggage labels, proof you reported the loss and boarding cards will be needed to support any claim.
Report any damaged luggage immediately upon arrival at the airport. Most airlines have a dedicated baggage desk within the baggage claim area. You may be issued a Property Irregularity Report (PIR) but this does not guarantee that your claim will be accepted. Additionally you will need to submit a written claim to the airline within seven days. If your claim is approved, your airline may cover the cost of repairs or provide a replacement bag.
If you cannot get hold of anyone at the desk or on the telephone, try contacting the airline via online chats or X DM. You can also search for alternate numbers using https://www.saynoto0870.com or asking on online forums as people often share numbers which have proved more successful. CEO contact numbers and their email addresses are readily available online. This is an excellent way to expedite any issue for resolution.
If you are unhappy with the response of the airline consider the use of Alternative Dispute Resolution (ADR) to mitigate your complaint and try to resolve it.
For aviation disputes in the UK there are two approved ADR schemes in this sector i) AviationADR and ii) CEDR. You can find out which airlines are a member of ADR here: https://www.caa.co.uk/passengers/resolving-travel-problems/how-the-caa-can-help/alternative-dispute-resolution/
How to avoid lost, delayed or damaged luggage issues
In light of the increase in baggage issues in previous years try to travel with hand baggage only. Pack like a pro by rolling up clothes, putting socks and underwear into shoes, using travel bags or packing cubes and layer up and wear your biggest shoes so you have less to squeeze in to a cabin bag.
If you do have to check in baggage, look into purchasing an air tag or alternate GPS tracker so at least you know where your suitcase is even if the airline doesn’t. Opt for luggage which is easily identifiable by its colour or pattern. Avoid checking in late as your bags will be last on and might not make that flight.
Image by Dat Huynh from Pixabay
