It’s a real shame nowadays that it’s hard to know who we can trust and who we can’t. Over the years I’ve lost confidence in the ability of someone to do a job well or a product to do what it says on the tin. From buying cars to ordering paint, there have been more instances than not when workmanship has been poor, the customer service has been sadly lacking or that I’ve ordered something and its been sub standard. Trust in traders in a whole range of industries is all important. What do you do when they let you down?
To this day I live in hope that what we buy will be what we ask for at the agreed price, will work and will be delivered when promised. In the same way, I also hope that someone we employ to do a job will have the ability to do that job without any major supervision or input from us and that they will do the job well.
Unfortunately, more often than not, we end up disappointed and then face endless battles to get things fixed, replaced or problems solved. In order to drive loyalty, the whole Customer Service experience should be effortless for the customer and not feel like you are running uphill in treacle.
Thankfully good traders may be few and far between but…. they do exist. However if you do get come across one which is sadly lacking, here are 3 ways you can protect yourself from being let down by traders:
I’m always suspicious of traders and any new product or service. In fact I’m probably far too cautious and wary and am constantly looking for the catch in a deal. If something sounds too good to be true, it no doubt is exactly that. I spend a lot of time researching, checking product or company reviews and then dither about making final decisions. This is a real hassle and very time consuming but it will reap rewards in the long run.
When buying a car for example, there are some things that a visual inspection won’t tell you. Things like has the car been written off, scrapped, stolen or even have outstanding finance. It’s well worth organising a car reg check to ensure that you have all the information you need to purchase with confidence from the seller. Better safe than sorry in case you’ve been spun a line.
If a trader has let you down and not provided a service or product in line with the Consumer Rights Act 2015 then you are entitled to some kind of redress and if this is not forthcoming then refer your case to the relevant Ombudsman and/or escalate to the Small Claims Court. You can also report them to any associations they are affiliated too especially when these are as testament to the quality of service/product they claim to provide.
More information as to how best to complain including the protection offered by Section 75 of the Consumer Credit Act 1974 can be found here.
Spread the word
If you legitimately come across a ‘rogue trader’ then it is perfectly reasonable to share that information to protect others from having the same experience. Do not make it a witch hunt. Just alert people to the possible pitfalls of dealing with a certain company and saving them from a similar fate.
If you need advice or need to report issues with goods or services, bought from a company/trader based in the UK, then you can report them to Trading Standards through the Citizens Advice Consumer Service on 0808 223 1133. Alternatively you can fill in an online form.
I hope you never fall foul to a trader who lets you down but if you do, then I also hope that the above information is helpful.