Hi I’m Jane Hawkes aka Lady Janey,
As the Queen of Customer Service and a Consumer Champion specialising in travel, I champion the very best of companies and services and challenge the very worst.
My superpower is that I know how to contact seemingly uncontactable companies to get your refund or redress. Check out my ‘How to Contact’ section in ‘Blog’ so you can do the same?
Plus as an award winning UK Moneyblogger, I’ve got lots of tips as to how you can make the most of your money in 2024.
If you’d like to work with me please do get in touch via my media page.
Views and opinions are my own. Happy reading! x
Evri introduces new doorstep delivery preferences in partnership with Scope
In a bid to become the most accessible parcel delivery company, Evri has today announced a range of new doorstep delivery preferences for disabled consumers as part of a 3-year partnership with leading UK disability equality charity Scope. Evri estimates...
5 simple ways to save money on water bills
According to new data from the Consumer Council of Water the number of escalated complaints in the last financial year rose by about a third. This is the highest level for nearly a decade. More than half of complaints were related to billing and covered charges...
Three easy ways to save money on energy bills this winter
Last month Ofgem confirmed that energy debts are at record levels, with customers owing £3.7 billion. This means, alongside high winter usage costs, many households are facing huge debt repayments in the winter months. To add further salt to the wound, the Winter Fuel...
How to speak to a real person in customer service
We’ve all been there, hours waiting on hold listening to the world’s worst backing music and endless automated options to wade through. Would you just like to speak a real person? With my tips you can do just that. How to speak to a real person on the...
How to save money by switching bank account
Are you thinking of switching bank account? Would you like to save money by doing so? What are the current best bank account switch offers? In times gone by, switching bank account was a long, convoluted process, which involved a mountain of paperwork and a...
Zero Spend September: 20 Ways To Make Easy Post Summer Savings
AFTER a busy and expensive summer of holidays and fun I, like many others, will be tightening the purse strings in September. Some people may be sceptical about a zero spend saving challenge but not me, I can't wait to get started! Can I go a whole month without...
Which? Best and Worst Airlines for Customer Service 2024 New Research
New research from Which? has revealed the best and worst airlines for customer service in 2024. Which airlines have nose-dived and which are soaring high? Read on to find out. Which? Best and Worst Airlines for Customer Service 2024 In May 2024...
Is it worth booking a package holiday?
Are you thinking of booking a package holiday? Is it worth it? What are the pros and cons? Please read on to find out. What is a package holiday? A package holiday is one which includes at least two different travel elements such as flights, accommodation and...
How to get through to a real person in a call centre
Are you fed up of navigating endless automated options when you ring a company? Would you just like to speak to a real person? Good news, help is at hand. As a leading consumer champion, I can help you get through to a real person in a call centre- quicker and easier....
7 Top Travel and Holiday Tips for 2024
Are you planning a trip or holiday in 2024? Here are my 7 top travel and holiday tips to ensure you get the most for your money and the best consumer protection. Book your trip through a reputable travel agent You may well save money short term...
How to contact Evri (and speak to a real person!)
Evri complaints top my inbox on a daily basis. Are you trying to get a refund from Evri? Has your parcel been lost or delayed? Here's how to contact Evri customer service about lost or delayed parcels, how to complain to Evri, speak to a real person and get your money...
How to cheat the chatbots and get through to a real person
We’ve all been there. Kept on endless hold, going backwards and forwards speaking to different people at different times and after all that effort, no progress made whatsoever. That’s if we actually manage to get through in the first place. Post pandemic chaos at the...
How to contact British Airways (UPDATED!)
Are you still waiting for a refund from British Airways? Do you need to make changes to your booking? Are you fed up of waiting hours on hold to get through to customer service? You're not alone. Customer complaints about the difficulty in contacting British Airways...
Jane Hawkes aka Lady Janey: My Customer Service Articles and Events
As the Queen of Customer Service, I love to champion the best of companies to inspire and promote the highest standards of Customer Service in the UK. It was a pleasure to be invited to be a part of The Big Debate at the Bathroom Manufacturers Association annual...
My Savvy Travel Tips, Exclusives, Bylines and Articles
It's been a bonkers time in travel. My expertise has been sought by a wide range of organisations and I have shared a great deal of savvy travel tips across the media. I thought it would be nice to bring some of them together so here they are; my lil’ ol’ savvy travel...
My year in review: Looking back at 2023 and forward to 2024
Do you have a word for each year? For me in 2019 it was inspired as I embarked on my blogging journey. 2020 was patience as I worked hard to build my brand and establish myself as the undisputed Queen of Customer Service. 2021 was believe as I kept the consumer faith...
Citizens Advice Parcel League Table 2023: Best and Worst Delivery Firms
Citizen’s Advice has today revealed its latest parcel league table 2023. For the third year running it has found widespread issues across the market. The 5 largest delivery companies in the UK (by estimated parcel volumes) have been compared against four indicators....
World Kindness Day: How to be better customers
Verbal and physical abuse of retail workers is at an all time high and there are calls for changes in the law to protect staff. A recent survey by the British Retail Consortium found incidents of violence and abuse towards retail workers had nearly doubled post...
How To Keep Calm And Carry On When Experiencing Poor Customer Service
These days, there are rightly a lot of protections in place for customer service representatives who, unjustly, find themselves on the wrong end of many frayed tempers. Most companies now have pretty tight abuse policies. This could see you cut off at even the...
What is drip pricing and how can you avoid it
Have you been caught out by drip pricing or drip email pricing? Airlines, hotels, holiday parks, tickets, car finance, delivery apps, car rental, online shopping, telecoms companies and insurance. Drip pricing is becoming increasingly common across a range of...
Save money on dining, entertainment and days out with tastecard
Would you like to save money doing the things you love? Eating out, watching a film or enjoying days out with the family? Good news, you can do all of this and more with tastecard. The cost of living may be going up but you can still keep costs down. Read on to find...
Recent Posts
Evri introduces new doorstep delivery preferences in partnership with Scope
5 simple ways to save money on water bills
Three easy ways to save money on energy bills this winter
How to speak to a real person in customer service
How to save money by switching bank account
Zero Spend September: 20 Ways To Make Easy Post Summer Savings
Which? Best and Worst Airlines for Customer Service 2024 New Research
5 Ways to Transform Your Lounge with the Right Flooring
Is it worth booking a package holiday?
How to get through to a real person in a call centre