Hi I’m Jane Hawkes aka Lady Janey,

As the Queen of Customer Service and a Consumer Champion specialising in travel, I champion the very best of companies and services and challenge the very worst.

My superpower is that I know how to contact seemingly uncontactable companies to get your refund or redress. Check out my ‘How to Contact‘ section so you can do the same? 

Plus as a personal finance expert, I’ve got lots of tips as to how you can make the most of your money in 2025.

If you’d like to work with me please do get in touch via my media page.

Views and opinions are my own. Happy reading! x 

Jane Hawkes As featured in NEW 2024
Is it worth booking a package holiday?

Is it worth booking a package holiday?

Are you thinking of booking a package holiday? Is it worth it? What are the pros and cons? Please read on to find out.   What is a package holiday? A package holiday is one which includes at least two different travel elements such as flights, accommodation and...

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Lady Janey
Jane Hawkes As featured in NEW 2024
21 easy ways to reduce household bills and save money
Which? Best and Worst Airlines for Customer Service 2025
Your delivery rights and how to complain about a courier
How to speak to a real person in customer service
How to Contact Amazon Customer Service Live Chat
7 Tips for comparing energy prices PLUS a free downloadable spreadsheet
My year in review: Looking back at 2024 and forward to 2025
Deliveries, Returns, Gift Cards and Online Shopping: Your Consumer Rights this Christmas
How to spot holiday scams and fake travel deals
How to get the best Black Friday deals – and avoid the duds
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Jane Hawkes aka Lady Janey: My Customer Service Articles and Events
3 ways to save money on pet insurance
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How to save money by switching bank account UPDATED FEB 2025
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Which? Best and Worst Airlines for Customer Service 2024 New Research
Is it worth booking a package holiday?
How to get through to a real person in a call centre
21 easy ways to reduce household bills and save money
Which? Best and Worst Airlines for Customer Service 2025
Your delivery rights and how to complain about a courier
How to speak to a real person in customer service
How to Contact Amazon Customer Service Live Chat
7 Tips for comparing energy prices PLUS a free downloadable spreadsheet
My year in review: Looking back at 2024 and forward to 2025
Deliveries, Returns, Gift Cards and Online Shopping: Your Consumer Rights this Christmas
How to spot holiday scams and fake travel deals
How to get the best Black Friday deals – and avoid the duds
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