Hi I’m Jane Hawkes aka Lady Janey,
As the Queen of Customer Service and a Consumer Champion specialising in travel, I champion the very best of companies and services and challenge the very worst. I also work proudly with companies to achieve the highest possible standards as an outstanding Customer Service Consultant.
My superpower is that I know how to contact seemingly uncontactable companies to get your refund or redress. Check out my ‘How to Contact‘ section so you can do the same?
Plus, I’ve got lots of tips and tricks as to how you can make the most of your money in 2025.
If you’d like to work with me please do get in touch.
Views and opinions are my own. Happy reading! x
What is a Consumer Champion and how can they help you?
I’m often asked what I do as a Consumer Champion and the Queen of Customer Service. Here's a lil' summary along with how I can help you resolve issues, get refunds and redress for poor customer service and contact the uncontactable. It won't cost you a single penny...
How to apply for a passport and the 10 year passport rule
Have you booked your summer holiday already this year? Have you checked your passport is valid for your destination? I did exactly this and was so very glad I did- even though passport does not expire until 2026, it would have been more than 10 years since issue when...
Is it worth booking a package holiday?
Are you thinking of booking a package holiday in 2025? Is it worth it? What are the pros and cons? Please read on to find out. What is a package holiday? A package holiday is one which includes at least two different travel elements such as flights,...
How to claim for lost, delayed or damaged luggage
If you're jetting off this year it's useful to know your rights, what action to take and how to claim for lost delayed or damaged luggage. Prevention is also better than cure so taking steps to avoid issues arising is also beneficial. Read on to find out more. ...
21 easy ways to reduce household bills and save money
On 'Terrible Tuesday' in 'Awful April' a range of essential bills are set to increase in several ways putting more pressure on household finances. How can you reduce household bills and save money on water, energy, insurance, council tax, broadband, mobile phone bills...
Which? Best and Worst Airlines for Customer Service 2025
The latest annual survey from Which? has revealed the best and worst airlines for customer service. Which airlines have nose-dived and which are soaring high? Read on to find out the best and worst carriers for customer service in 2025. Worst...
Your delivery rights and how to complain about a courier
Are you waiting for a parcel that hasn't arrived? What are your delivery rights and how can you complain about a courier? How can you get your money back for failed deliveries? Read on to learn my top 5 tips as to how to deal with (and avoid) delivery issues. ...
Jane Hawkes aka Lady Janey: My Customer Service Articles and Events
As the Queen of Customer Service, I love to champion the best of companies to inspire and promote the highest standards of Customer Service in the UK. Since the launch of the Lady Janey blog, I’ve written extensively about customer service have been a guest speaker at...
How to speak to a real person in customer service
We’ve all been there, hours waiting on hold listening to the world’s worst backing music and endless automated options to wade through. Would you just like to speak a real person? With my tips you can do just that. How to speak to a real person on the...
How to Contact Amazon Customer Service Live Chat
Are you trying to contact Amazon? It might be easy to place and order and pay but is it easy to get in touch when you have an issue? Judging from the number of complaints I receive, nope, it's a challenge and a half. Read on to find out the best, easiest and quickest...
7 Tips for comparing energy prices PLUS a free downloadable spreadsheet
Thinking of switching energy provider but no idea where to start? The switching itself is the easy part as your new supplier will organise the transfer for you but making the right choice company wise is increasingly difficult despite measures being put in place to...
My year in review: Looking back at 2024 and forward to 2025
Every year since starting this amazing journey I’ve chosen a word to mark it. In 2019 it was inspired with a new website launch. 2020 was patience as I worked hard to build my brand and establish myself as the Queen of Customer Service. 2021 was believe as I kept the...
Deliveries, Returns, Gift Cards and Online Shopping: Your Consumer Rights this Christmas
Do you know your consumer rights when it comes to shopping this Christmas? Here's my simple guide to deliveries, returns, gift cards and online shopping. Deliveries and your consumer rights The first rule of thumb is that when you agree to buy goods, you...
How to spot holiday scams and fake travel deals
Holiday scams and fake travel deals are on the increase and no matter how savvy you are, anyone can be caught out. Scams come in a variety of forms and are particularly prevalent at this time of year as fraudsters prey on those excitedly making holiday plans....
How to get the best Black Friday deals – and avoid the duds
The latest research by Which? has revealed that 9 in 10 Black Friday ‘deals’ in 2024 were cheaper or same price at other times of the year. For the first time, Which? also examined one of core elements of Black Friday sales pricing which is the credibility of the...
The new fair tipping laws and UK tipping legislation
From 1 October 2024, the Employment (Allocation of Tips) Act 2023 requires employers to ensure the full tip from a customer goes to workers. This overhaul of tipping practices and introduction of new fair tipping laws could benefit over 2 million UK workers across the...
3 ways to save money on pet insurance
Being a pet parent can be very pricey and costs just keep on rising. My Tesco pet insurance renewal for two dogs has just come in at double what it was last year taking it up to an eye watering annual payment of £1299.31. Even half this amount £650 is more than I pay...
Evri introduces new doorstep delivery preferences in partnership with Scope
In a bid to become the most accessible parcel delivery company, Evri has today announced a range of new doorstep delivery preferences for disabled consumers as part of a 3-year partnership with leading UK disability equality charity Scope. Evri estimates...
5 simple ways to save money on water bills
According to new data from the Consumer Council of Water the number of escalated complaints in the last financial year rose by about a third. This is the highest level for nearly a decade. More than half of complaints were related to billing and covered charges...
Three easy ways to save money on energy bills this winter
Last month Ofgem confirmed that energy debts are at record levels, with customers owing £3.7 billion. This means, alongside high winter usage costs, many households are facing huge debt repayments in the winter months. To add further salt to the wound, the Winter Fuel...
How to save money by switching bank account UPDATED FEB 2025
Are you thinking of switching bank account? Would you like to save money by doing so? What are the current best bank account switch offers? In times gone by, switching bank account was a long, convoluted process, which involved a mountain of paperwork and a...
Recent Posts
What is a Consumer Champion and how can they help you?
How to apply for a passport and the 10 year passport rule
Is it worth booking a package holiday?
How to claim for lost, delayed or damaged luggage
21 easy ways to reduce household bills and save money
Which? Best and Worst Airlines for Customer Service 2025
Your delivery rights and how to complain about a courier
Jane Hawkes aka Lady Janey: My Customer Service Articles and Events
How to speak to a real person in customer service
How to Contact Amazon Customer Service Live Chat
