It’s back to my favourite world of beauty today with the award winning Stuart Holmes Hair and Beauty Salon, Cheltenham. I first had the opportunity to visit the luxury salon last year during Black Friday week when I had an amazing highlights treatment and found a friend for life in the very talented Kat. With its focus on delivering exceptional service time and time again, it’s now hands down my favourite local salon. Please welcome to the Lady Janey sofa, the lovely Lucy from Stuart Holmes, Cheltenham.
Hi Lucy, please tell me about The Stuart Holmes Hair and Beauty Salon and its history
The Stuart Holmes Salon has been established for 14 years. We are a luxurious haven in the heart of regency Cheltenham combining the comfort and atmosphere of a chic boutique hotel, designed with every client’s need in mind. From first class award winning service to the country’s highest level of training and expertise, one of the very few salons in the UK to hold the British Hairdressing Business Awards ‘Salon of the Year’ title as well as a host of other National leading industry awards.
Why is good customer service important?
Customer service and an amazing client experience has been highlighted by the salon’s nominations for ‘Best Salon Experience’ & ‘Customer Care Award’ – a testament to their commitment in delivering the best in British hairdressing. You can read more by clicking on this link.
How do you deal with any complaints?
We only ever want our clients to be 100% happy with our services, and we really encourage feedback from our clients should it be good or bad. Feedback help us improve our training and customer service for the future. We operate a ‘Stuart Holmes 14 Day Guarantee’ which enables our clients to let us know if we didn’t get it right, and gives us the opportunity.to put it right!
Why should people choose you as a company?
Stuart is dedicated to the training and development of his staff and high recognition was given when the salon was placed in The Times Top 100 Apprenticeship Providers. The training never ends at Stuart Holmes we always ensure our hair team are up to the highest standard, and are on trend with the lasted fashion styles and techniques. Click on the link here to listen to some of the opportunities our stylists have experienced, to train them above and beyond to make them the very best!
Where can people find you?
It has been so lovely to speak to Lucy today and find out more about the fabulous Stuart Holmes Hair and Beauty Salon. There’s nothing I love more than a good pamper and with a wide range of luxury treatments carried out by a dedicated team delivering an exceptional product and service, it’s definitely worth a visit so make your appointment today!
Until next week everyone!
Lady Janey x