In the 7 years we spent building our own home, I must have made thousands of design decisions. This is not something I find easy being a typical Libran so I found I needed a lot of help! Luckily today’s guests came to my rescue and saved my sanity with the quality of service and products they supplied. Please welcome to the Lady Janey sofa, Kim and Tim of Cotswold Interiors Gloucester.
Hi Tim and Kim, please tell me all about your company.
We are a small company that has been trading since 2007, we have a shop in Eastgate Street Gloucester and we sell all kinds of fabric, including dress fabrics, haberdashery, patterns. Our main focus is interiors and we have a huge choice of furnishing fabrics both in stock and to order. We offer a full making service for curtains and blind, a re-upholstery service, we sell carpets and flooring and offer a full commercial and domestic interior design service.
Why is good customer service important?
Customer service is very important to us, we want our customers to enjoy shopping with us we want them to feel that they can call us and ask questions if they are not sure what would be be the best solution for their home. We want to offer a friendly,old fashion, efficient service that they would happily recommend to family or friends.
How would you rate the quality of customer service you deliver and why?
Our service is based on the kind of service that I look for when I shop, I don’t want pushy sales people but I do want product knowledge and a friendly helpful person if and when I need them. I want to be acknowledged with a friendly hello and then left to browse. Most of our business comes from recommendations so I think we must be doing a good job.
How do you deal with any complaints?
If we have a complaint, and like all companies we sometimes do, we will do whatever it takes to put it right, until we can walk away and that customer is happy. That’s our aim- a happy customer.
How do you encourage customer loyalty?
Customer loyalty, we try and do the best for our customers at all times and if they need a lot of fabric we will try and get the best price for them that we can. We do have a lot of customers that use us time and again because we go that extra mile.
Why should people choose you as a company?
Why choose us, for all of the above reasons great customer service, friendly knowledgeable staff and a smile.
Where can people find you?
We can be found at 89/91 Eastgate Street Gloucester and we have a car park at the back of the shop in Russell Street. You can contact us by email or call us on Gloucester 01452 526636 or take a look at our website.
Many thanks to Kim and Tim for taking the time to chat to me today! If you are looking for quality furnishings at a very reasonable price then I really cannot recommend them enough. The level of personal service is exemplary and there is attention to detail in every respect. It’s a real pleasure to be able to host Kim and Tim today on Saturday Spotlight. Please do take a look when you are next in town!