How well do you know your consumer rights? Do you need help to resolve an issue with a company that’s just not listening?
I’m Lady Janey and I’m the Queen of Customer Service as crowned on BBC Your Money & Your Life. I’ve been featured as one of the top 5 Consumer Champions in the UK in the Daily Mail and have also appeared in The Sun and Woman, Woman’s Own, Pick Me Up and Take a Break magazines. I’m an expert in my field specialising in travel and hospitality, the go to consumer expert for a number of local and national radio stations and a guest author for WhichUK Conversation and ResolverUK. I don’t take any prisoners when it comes to standing up for your rights so if you’ve got a problem with a company that’s not playing fair, then I can help. If it’s not worth it, don’t pay for it!
On the Lady Janey blog I tackle a range of consumer issues whilst championing the best of companies and challenging the worst to promote the highest standards of Customer Service in the UK today. The exclusive Saturday Spotlight directory of excellence showcases only the VERY BEST of companies and the ‘Breakfast With ……’ series covers interviews with some of the biggest players in Finance & Customer Service today. Mystery Shop Monday sees me out and about finding out exactly which companies provide good service and which definitely don’t and My Reviews cover only the very best places to eat, drink, visit and stay.
Have you read my latest book ‘Are You Being Served? It’s inspired by the world of Customer Service and beautifully described by Lorraine Kelly as “a delightful, insightful collection of poems.” My first book 30 Reasons to Hire a Mystery Shopper is also available to purchase on Amazon.
If you love your podcasts then please do take a listen to my BRAND NEW consumer interview series over on Anchor.
Happy reading and listening!
How to complain simply but effectively and where to get help when you need it
It’s easy to jump up and down when things go wrong and take to social media to vent those frustrations but will that get you any real redress? Do you need to be a human encyclopedia of every single bit of consumer legislation in order to be able to be successful in...
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Breakfast with Katie Morley Consumer Champion at the Daily Telegraph
Once again I’ve found myself thinking just how amazing this series is! Why I hear you ask? Because today’s fabulous guest is yet another leading Consumer Champion and an absolute inspiration in all that she does to achieve redress and refunds for people who have been...
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Five Ways to Build Employee Engagement in the Workplace
An employee turnover rate is the percentage of employees leaving a company in x period of time, versus the total number of employees at the workplace during that same tenure. It should be a goal among all companies to keep this rate at a minimum. Reports from...
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7 Tips for comparing energy prices PLUS a free downloadable spreadsheet
Thinking of switching energy provider but no idea where to start? The switching itself is the easy part as your new supplier will organise the transfer for you but making the right choice company wise is increasingly difficult despite measures being put in place to...
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Happy Savvy Vally! 7 ways to save money on Valentine’s Day
And so it began: The moment those Christmas chocolates disappeared from the shelves, the big red boxes started to appear marking the build up to Valentine’s Day and signalling yet another run of extra frivolous spending. But do we really need to splash the cash on the...
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Upgrades or downgrades- are app updates really worth it?
According to Statista, the current number of smartphone users in the world today is 3.5 billion, and this means 45.04% of the world's population owns a smartphone. Software updates are essential in order to keep our apps up to date but are they so frequent and are...
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AD: The New Look Holiday Inn Express Cheltenham A Lady Janey Review
Close to the city centre, reasonably priced and conveniently located opposite the buzzing Cheltenham Brewery Quarter, whether you’re in the historic market town of Cheltenham as a leisure, business or family guest then the new look HiEx Holiday Inn Express Cheltenham...
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From Hero to Zero: Has Sonos made a fatal consumer error?
The recent announcement from Sonos that it intended to stop software updates for some of its products was greeted with a furious backlash on social media with loyal customers demanding a #SonosBoycott. For years, Sonos has been a popular leader in sound systems but...
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Computer says “No.” Whatever happened to flexibility and common sense?
There has to be a certain amount of flexibility in customer service in order to meet a variety of different needs. Every customer is different and likewise, every customer service situation. With this in mind, although company policies are all well and good, if they...
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Mystery Shopping- what skills do you need and is it worth your while?
There are many ways in which companies can effectively evaluate the standard of Customer Service they deliver, one of them being Mystery Shopping. Its popularity as a moneymaking side hustle has increased over the years and there are now a wealth of companies, which...
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Breakfast with Helen Pettifer Customer Service Consultant and Trainer
Happy New Year everyone! Not sure when it’s etiquette to stop saying that but as this is the first breakfast of 2020, I’m saying it anyway. I hope you had a fabulous Christmas and are surviving the return to work period. It’s back to business today too as I kick off...
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My year in review: Looking back at 2019 and forward to 2020
Wow what a year! I didn’t think that anything could possibly top 2018 especially when it culminated in a fabulous LIVE TV debut on BBC Breakfast and 2019 kicked off the same way but this has most definitely been another year to remember. It’s hard to believe that just...
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Merry Christmas! Is regifting Christmas presents really that bad?
Merry Christmas everyone! I hope Santa brought everything on your list this year. Well no worries if not because nowadays it seems that regifting has become quite a ‘thing’. What do you think about it? Are you a regifter? Is regifting Christmas presents really that...
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Review: 101 Habits of an Effective Complainer by Helen Dewdney The Complaining Cow
“If complaining is an art form, Helen Dewdney is Rembrandt” Robert Rinder. When it comes to making a complaint, this is quite possibly the best kind of analogy I have ever come across. To be an effective complainer who successfully achieves redress, refunds and...
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Heart Heroes: Working with children and their families with heart conditions
At this time of year, it’s more important than ever to look out for others and support charitable organisations devoted to their cause. Heart Heroes is one such charity and when I caught up with its founder and trustee Kelly Cornish last month, I was just blown away...
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Breakfast with Author, Blogger and Course Creator Deborah Stansil
What a year! Who would have thought back in January that I would now be a published author! I have a number of people to thank for this, one of them being today’s fabulous Breakfast guest. My word for this year was inspired and in the world of writing and blogging,...
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Are You Being Served? The story behind the book and the foreword by Lorraine Kelly
“Are you being served, no I don’t think that I am. I’ve been waiting twenty minutes. Please help me if you can.” We’ve all felt like this at times. Frustrated with waiting times and poor service. But it doesn’t stop here. From self-service checkouts to queues,...
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Breakfast with Martyn James Consumer Rights Expert at Resolver
Could this year possibly get any better? My breakfast guest today is none other than Martyn James, Money and Consumer Rights Expert and Head of Media and Marketing for Resolver, the UK’s largest complaint handling and mediation service. With two decades of...
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Death of the High Street- Are we to blame for this retail crisis?
Over the last few years, the High Street has suffered turbulent times and things are only set to get tougher for retail with the number of people visiting Britain's high streets falling by 20% in the last decade. Why is this happening and are we to blame for the...
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Breakfast with Chris Choi Consumer Editor ITV News
There can surely be no greater accolade to what I do as a Consumer Champion than the fact that today’s ‘Breakfast with….’ guest accepted my invitation to take part in this series. In fact I think this could quite well be my biggest and best scoop yet! Please welcome...
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Grenfell Tower- Will we ever hear the truth and get justice for Grenfell?
On the 14th June 2017, just before 1am, a fire broke out in the kitchen of a 4th floor flat at the 24-storey Grenfell Tower block in North Kensington. 72 people died, countless others were injured and all of the residents lost their homes. Unbelievably, it’s well over...
read moreRecent Posts
Hotel Quarantine – The biggest travel farce yet?
Breakfast with Consumer Rights Lawyer Dean Dunham
Guest Post: Are staycations the new holiday trend?
Guest Post: How to Deal With Debt During a Pandemic
Post -Pandemic Holidays: If you can take the hit, book that trip?
4 Ways to Cope with the Fear of Flying
Breakfast with Award Winning Travel Counsellor Emma Savage
Refunds and Exchanges: How to return unwanted gifts in lockdown
The Third Lockdown- Your Consumer Travel Rights (now with video too!)
Post Brexit Travel to the EU: A Simple Guide (now with video too!)