Hi, I’m Lady Janey and I’m a Customer Service Blogger and Mystery Shopper who is passionate about championing the very best of companies and challenging the very worst.
Have you seen my BRAND NEW book ‘Are You Being Served?‘ It’s inspired by the world of Customer Service and beautifully described by Lorraine Kelly as “a delightful, insightful collection of poems.”
As a unique Customer Service Blogger and Guest Author for Which? Conversation, I tackle a range of consumer issues whilst championing the best of companies and challenging the worst to promote the highest standards of Customer Service in the UK today. The exclusive Saturday Spotlight directory of excellence showcases only the VERY BEST of companies and the ‘Breakfast With ……’ series covers interviews with some of the biggest players in Business & Customer Service today. Mystery Shop Monday sees me out and about finding out exactly which companies provide good service and which definitely don’t and My Reviews cover only the very best places to eat, drink, visit and stay.
As a trusted, independent Mystery Shopper, I offer a unique consultancy service. Please contact me via my Mystery Shopping page to find out more about the bespoke packages available and to book your free no obligation telephone call to discuss your company’s specific requirements. My first book 30 Reasons to Hire a Mystery Shopper is available on Amazon.
Happy reading!
When the trust has gone- Traders who let you down
It’s a real shame nowadays that it’s hard to know who we can trust and who we can’t. Our years of house building have absolutely destroyed my confidence in the ability of someone to do a job well or a product to do what it says on the tin. I’ve lost count of the...
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Celebrating Local with the SoGlos Gloucestershire Lifestyle Awards 2019
With not only the best of settings in the stunning grounds of Gloucester Cathedral but also a sparkling evening showcasing the very best local businesses, events and individuals, the second annual SoGlos Gloucestershire Lifestyle Awards on Thursday evening marked a...
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When companies do not listen to customers
If you don’t listen to customers, you can’t help them, understand them, provide what they need and you most definitely cannot resolve any problems they have with your product or service. It defies belief that I even have to write this post but it seems that the...
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Signature Aveda Blow Dry at Aveda, Cheltenham- A Lady Janey Review
Did you know there was a Blow Dry Bar in John Lewis & Partners in Cheltenham? No, neither did I until recently but I’m so excited to have discovered it! If you want that ‘just stepped out of the salon’ look then you definitely don’t need to ‘look’ any further. There...
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Breakfast with Greg Jackson Founder and CEO Octopus Energy
Welcome to the next exciting interview in my new Customer Service series. I wanted to kick things off with decisions about what we’re actually having for breakfast but today’s all inspiring guest had other ideas. Please welcome Greg Jackson, Founder & CEO of Octopus...
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Personal Styling and Makeover at John Lewis & Partners Cheltenham with lunch at Huffkins: A Lady Janey Review
Have you heard about the new experiences at John Lewis & Partners, one of which being the Complete Style and Beauty package? Keen to find out more, I headed over to the Cheltenham store to try out some of the experiences for myself and was pleased to be welcomed into...
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Breakfast with Dean Burdon, Director of Customer Services at TalkTalk
Welcome to the latest exciting interview where I’m out and about interviewing, and having breakfast with, some of the biggest players in the world of Customer Service today. Today’s guest is the Director of Customer Services at one of the companies that over the years...
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The 5 Biggest Customer Service Mistakes Companies Make
Primarily my Customer Service mission was started because I was so exasperated by falling standards in the UK and even though I’ve discovered a lot of lovely companies along the way, the same old shameful companies are still out there, making the same old shameful...
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Breakfast with Shep Hyken, Customer Service Expert and Speaker
Amazing! Maybe this is the word I should have used for 2019? You’ll understand why as you read this post. However ‘inspired’ is most definitely still a theme, which looks set to continue. In this NEW series I’m out and about having breakfast with some of the biggest...
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Gin & Tea Tasting at Memsahib Gin & Tea Bar Cheltenham- A Lady Janey Review
Gin & Tea, what an intriguing combination! As soon as I heard about the opening of the new Memsahib Gin & Tea Bar in Cheltenham, I couldn’t wait to find out more. And wow oh wow! A visit to this Gin & Tea Bar is far more than just the chance to try a wide selection of...
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How to take care of your dog in hot weather
It beggars belief that I am having to write this post but as we start to see temperatures soaring once more that it seems like some people still do not know how to look after their dogs in hot weather. I come across a lot of stupidity in the world of Customer Service...
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Use it or lose it- 5 reasons why we need to shop local
Last week a report featured in Metro reported that Nando’s and Wetherspoons in Preston had scooped awards, which were aimed at championing local businesses in the area. Many residents were very unhappy at the results, as although the establishments are clearly...
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Club Tropicana at The Everyman Theatre Cheltenham- A Lady Janey Review
It was a fun filled return to the electric 80s and within minutes, we were up on our feet, ‘walking on sunshine’ and singing along to ‘I just can’t get enough.’ With a standing ovation like no other, Club Tropicana is the ultimate holiday musical which will have you...
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Inspired: The Breeze Local Heroes Awards 2019 at Manor By The Lake
Inspired. That was my word for this year and after attending The Breeze Local Heroes Awards on Thursday night at the stunning venue Manor By The Lake, I most definitely am. The awards ceremony was a red carpet, glittering awards ceremony where the brightest lights of...
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To complain or not to complain? That is the question
A lot of people don’t complain. In fact, according to internet research, 96% of customers, who have been unhappy with the customer service they have received, don’t complain. They just walk away. That doesn’t help anyone as the company they were dealing with remains...
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Hair The Musical at The Everyman Theatre Cheltenham- A Lady Janey Preview
Let the sun shine everyone, let the sun shine! ‘Rebellious, daring and defiant, scandalous, risqué and outrageous.’ The 50th anniversary production of the ‘ground breaking’ Hair The Musical is just about to hit the stage at The Everyman Theatre Cheltenham in style and...
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Customer Service Surveys- Are they worth it?
General post-purchase Customer Service questionnaires and surveys are a common way of collating feedback from customer experiences but ratings can be random. One person’s 9/10 may be someone else’s 6/10. Psychologically, few will assign a top rating to a product or...
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Saturday Spotlight- National Star: Raising the aspirations of people with disabilities
So here it is, the last of the current run of Saturday Spotlight interviews and very fitting it is too in light of my word of the year ‘inspired’ because this week’s guest represents an organisation, which is the absolute epitome of inspiration. Please welcome to the...
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5 of the Best Luxury Spas in the Cotswolds
With so much choice of fabulousness in the Cotswolds when it comes to spas, making that decision as to where to head for that much needed R & R can be tricky. From location to the offering and reputation, The Cotswolds undoubtedly leads the way in providing the most...
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Saturday Spotlight, The Coconut Tree Cheltenham
This week it's a return to the world of food and drink for the last few interviews of the Saturday Spotlight series. It’s been such a fabulous year and I've really enjoyed discovering some of the very best companies in the Cotswolds but all good things must come to an...
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Blogging with MS- Why it’s just that little bit harder
This week is MS Awareness week. Every day people with Multiple Sclerosis do as much as they can to move forward despite the challenges they face. It's such a wide ranging illness in terms of the extremity of symptoms and limitations on even basic everyday tasks but...
read moreRecent Posts
Heart Heroes: Working with children and their families with heart conditions
Breakfast with Author, Blogger and Course Creator Deborah Stansil
7 ways to save money & be a happier and savvier shopper this Christmas
Black Friday Madness- 7 reasons why I won’t be spending on Black Friday
Are You Being Served? The story behind the book and the foreword by Lorraine Kelly
Breakfast with Martyn James Consumer Rights Expert at Resolver
Reverse Advent Calendar Campaign – Will you be taking part?
Death of the High Street- Are we to blame for this retail crisis?
Breakfast with Chris Choi Consumer Editor ITV News
Grenfell Tower- Will we ever hear the truth and get justice for Grenfell?