Hi, I’m Lady Janey and I’m a Customer Service Blogger and Mystery Shopper. As a trusted, independent Mystery Shopper, I offer a unique consultancy service. Please contact me via my Mystery Shopping page to find out more about the bespoke packages available and to book your free no obligation consultation to discuss your company’s specific requirements.
Whether it be in the hospitality or service industry, on the high street or online, my blog covers what is fabulous and what is not so fabulous in the world of Customer Service today. The exclusive Saturday Spotlight directory of excellence showcases only the VERY BEST of Cotswolds companies and features interviews with fabulous people behind excellent customer experiences and the new ‘Breakfast With ……’ series covers interviews with some of the biggest players in Business & Customer Service today. Mystery Shop Monday sees me out and about finding out exactly which companies provide good service and which don’t and my Reviews cover the very best places to eat, drink, visit and stay.
Happy reading!
How to Complain Effectively – 10 Top Tips: Guest Post by Helen Dewdney The Complaining Cow
When I started writing about Customer Service after years of exasperation with the increasing tide of mediocrity, I never thought in a million years that the Queen of Consumer Rights herself would one day be writing a guest post on the Lady Janey blog! But following...
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Saturday Spotlight- Laura Harvey from The Lucky Onion: Putting Cheltenham firmly on the map
This week on Saturday Spotlight I’m chatting to the lovely Laura Harvey from The Lucky Onion, a family collection of boutique hotels, restaurants and country pubs in the Cotswolds and a company with a passion for delivering outstanding customer experiences. Plus...
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The Everyman Theatre- NEW Spring Season Preview
From the breathtakingly cool Thriller celebrating the legend that is Michael Jackson to the powerful tragedies of Shakespeare and the fun of a traditional pantomime, The Everyman Theatre always has a show for everyone and the NEW Spring season looks set to be just as...
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Saturday Spotlight – Sara Reader from Cheltenham Open Door
January has been such an amazing month and this week’s Saturday Spotlight guest sees the theme of inspiration culminate in the best possible way. Please welcome to the Lady Janey sofa, the very lovely and inspirational Sara Reader from Cheltenham Open Door. Sara...
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Fame The Musical at The Everyman Theatre Cheltenham – A Lady Janey Review
Conceived and developed by David de Silva, the 30th anniversary tour of Fame the Musical hit the stage of The Everyman Theatre in style on Monday with a burst of vibrant dance, energy and song. Based on the 1980 film, Fame documents the inspired journeys of...
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7 ways to beat the blues this Blue Monday
Mondays are always awful. Undoubtedly the worst day of the week; an early start for work after the weekend with rush hour starting an hour earlier than usual and lasting twice as long, five days to go before another weekend and my local pub is shut in the evening. If...
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Saturday Spotlight – Helen Dewdney, The Complaining Cow
This week the Saturday Spotlight theme of Inspiration continues with an EXCLUSIVE interview with the ULTIMATE Oracle for any type of consumer issues, Helen Dewdney aka The Complaining Cow. Honest, direct and to the point, there’s no pulling the wool over Helen’s eyes...
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Saturday Spotlight- James Dodkins Customer Experience Rockstar
This week on Saturday Spotlight, I’m so excited to continue the theme of inspiration with an EXCLUSIVE interview with the real life Customer Experience Rockstar who inspired me to embark on my Customer Service mission! Please welcome to the Lady Janey sofa, the...
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Why are the tariffs of energy suppliers still so difficult to compare?
Regardless of any measures introduced to simplify the process, there is still a real issue with confusing pricing and tariffs from energy suppliers. Although simplifying tariffs has been a goal of Ofgem for some time, the pricing of energy to retail customers still...
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Saturday Spotlight- Julie Kent Vice Chair Pied Piper Appeal and all round Wonder Woman!
Inspired. That’s my word for this year and it’s a new theme, which will run across my January Saturday Spotlight Chats as I meet up with some inspirational individuals who provide invaluable services to others! What better way to kick things off than by chatting on...
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Rises in rail fares – Do passengers ever benefit from rail fare increases?
With yet another hike in regulated rail fares and an average increase of 3.1% this has been the largest rise since 2013. The consequence being that some long distance rail commuters will see their costs of getting to work go up by more than £100! Where is the...
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What a year! A look back at 2018 and forward to 2019!
What a year! It's been a real whirlwind. From discovering and working with amazing local companies and organisations, attending an array of VIP events, award ceremonies and conferences, being interviewed on local radio to writing for Cotswold Life and WhichUK,...
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5 reasons to brave the January sales
Despite all the doom and gloom of high street prophecies regarding the future of the high street, sales are well underway with some stores already offering discounts so if you missed out on Boxing Day like me then there’s still time to grab that bargain. But after all...
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Is regifting Christmas presents really that bad?
Merry Christmas everyone! Did Santa bring you what you hoped for? Well no worries if not because nowadays it seems that regifting has become quite a ‘thing’. What do you think about it? Are you a regifter? Is regifting Christmas presents really that bad? There are...
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Saturday Spotlight Christmas Special – Martin Bundy from John Lewis & Partners Cheltenham
What better way to start the Christmas holiday and finish this series of Saturday Spotlight than with a very special EXCLUSIVE Customer Service chat with today’s guest! Please welcome to the Lady Janey sofa the Branch Manager of the NEW John Lewis & Partners store in...
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7 Airport Tips- How to stay sane when travelling by air this Christmas
Do you like travelling? I've always loved going to different places and seeing the world but must admit that travelling can often take the edge of the excitement. Airports in particular can be very busy, stressful and tiring places especially at this time of year. I...
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Mystery Shop Monday – Lunch at Malmaison Cheltenham
My final Mystery Shop at Malmaison Cheltenham is a bit of an impromptu one but just couldn't resist! I'd just popped in for tea and chats with one of the most inspirational women I've ever had the pleasure to meet - more news to come on that one so watch out for her...
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Saturday Spotlight – Luc Morel from The Ivy Montpellier Brasserie Cheltenham
This week’s Saturday Spotlight takes me back to one of my chosen 5 companies for delivering excellent Customer Service as featured in the March edition of Cotswold Life and what better time to return than on the week it celebrates the first anniversary of its launch!...
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Whatever happened to Christmas spirit? How to be a better customer this Christmas!
BBC News reported this week that a mum spat in the face of a Christmas elf and verbally abused others in a shopping centre in Stockton. It seems she lost her temper when she couldn’t take her child into the grotto because she did not have a booking. Christmas can be a...
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Mystery Shop Monday- Richer Sounds Cheltenham
The focus of this week’s Mystery Shop at Richer Sounds Cheltenham isn’t my usual kind of shopping but when needs must, needs must. I didn’t head out intending to use the experience for a Mystery shop but I was really impressed by the standard of service received that...
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Saturday Spotlight – The Little Jet Company Staverton Gloucestershire
It’s back to my hostess with the mostess trolley dolly days for this week’s Saturday Spotlight with a visit to a private executive jet company where delivering premium Customer Service is at the very heart of the operation! Please welcome to the Lady Janey sofa, the...
read moreRecent Posts
Why I won’t change my bank account – but why you should!
The Spa at Hatherley Manor: One year on
Breakfast with Jay Halford, Chef and Owner of NR Social Cheltenham
Is it just moi? Why it’s important not to accept poor customer service
Breakfast with Adam French, Consumer Rights Expert at Which?
Grenfell Tower, two years on. Will we ever hear the truth?
Breakfast with Scott Dixon Consumer Champion
Press 1 for #Aaaagghh Automated Call Systems
Spring by Chez Mal at Malmaison Cheltenham- A Lady Janey Dining Review
Breakfast with Sali Green, Creator of the Cheltenham Lifestyle & Business Directory