How well do you know your consumer rights? Do you need help to resolve an issue with a company that’s just not listening?

I’m Lady Janey and I’m a Consumer Champion and a unique Customer Service Blogger as featured in the Daily Mail, The Sun as well as Woman, Woman’s Own, Pick Me Up and Take a Break magazines. I’m the ‘go to’ consumer expert for national radio stations and a guest author for WhichUK Conversation and ResolverUK. I don’t take any prisoners when it comes to standing up for your rights so if you’ve got a problem, I can help.

On the Lady Janey blog I tackle a range of consumer issues whilst championing the best of companies and challenging the worst to promote the highest standards of Customer Service in the UK today. The exclusive Saturday Spotlight directory of excellence showcases only the VERY BEST of companies and the ‘Breakfast With ……’ series covers interviews with some of the biggest players in Business & Customer Service today. Mystery Shop Monday sees me out and about finding out exactly which companies provide good service and which definitely don’t and My Reviews cover only the very best places to eat, drink, visit and stay.

Have you read my latest book ‘Are You Being Served? It’s inspired by the world of Customer Service and beautifully described by Lorraine Kelly as “a delightful, insightful collection of poems.” My first book 30 Reasons to Hire a Mystery Shopper is also available to purchase on Amazon.

 

 

Happy reading!

 

How to take fabulous photos of your dogs

Dogs are with us for a short time, but the love and joy they share resonates long after they’re gone. Taking photos of your dogs is a beautiful way to capture the joy that they’ve brought you and to create cherished memories you can look back on for years to come.    ...

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The Spa at Hatherley Manor: One year on

It was a beautiful midsummer’s evening. On Friday 28th June, the sun was shining, the BBQ was lit, prosecco was flowing and a stream of guests started to arrive at a special anniversary party to celebrate the first birthday of The Spa at Hatherley Manor.     It’s hard...

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