Saturday Spotlight – The Old Dairy Tearoom
As you know, there's nothing I love more than a lovely doggy friendly place to visit with privilegedpup except that is if it's somewhere which also offers a fabulous range of delicious home made cakes and fabulous tea and coffee! Luckily right on my doorstep there is...
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Theatre Tours at The Everyman Theatre – A Lady Janey Review
As a life long lover of the theatre, both on and off stage, I was really excited last week to have the opportunity to visit The Everyman Theatre Cheltenham with fellow blogger @BreadmakerDani and learn all about its history during a fascinating backstage tour. The...
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Mystery Shop Monday – The Coffee Dispensary Cheltenham
After a fascinating tour of The Everyman Theatre this week, I headed to The Coffee Dispensary with fellow blogger @BreadMakerDani to check out the customer service and to see if the coffee really is the best in Cheltenham as per Trip Advisor reviews. Friendliness of...
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Saturday Spotlight – May Hill Farm Holiday Cottages
Well Saturday Spotlighters, this week's interview returns to the world of tourism but with a fabulous equestrian twist! I'm always keen to discover beautiful new places to stay in the Forest of Dean especially if they are dog friendly. However this week, I am going...
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Cheltenham Open Door – service on a whole new level
It never ceases to amaze me that in everyday life, many companies fail to provide a decent service to others with the amount of money and resources they have at their fingertips and yet there are organisations such as Cheltenham Open Door which in the selfless,...
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Mystery Shop Monday- Specsavers Opticians Gloucester
Last week I had to visit the opticians, something I dread. Not because it’s painful or terribly expensive but because it always seems such a tedious, long drawn out process of different checks and tick boxes. Exasperation first sets in when making the initial...
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Saturday Spotlight- Fine Art by Mel
Exciting Saturday Spotlight News everyone! I am so pleased to announce that I am officially a collector- of fine art! I've known today's guest now for over ten years and her talent, enthusiasm, dedication and passion for her work never ceases to amaze me. Please...
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The Everyman Theatre- NEW Autumn Season Preview
From the amazing musical Let it Be to the chuffing brilliant Full Monty and the spine chilling Dracula, there's always a show for everyone at The Everyman Theatre and the NEW Autumn season line up with an all star line up is no exception! The new season kicks off...
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Mystery Shop Monday – Giggling Squid Cheltenham
What better way to celebrate a birthday than by trying out one of the most exciting new restaurants to come to Cheltenham in recent months, Giggling Squid! It wasn’t the best of starts but how was the rest of the experience? Read on to find out. Friendliness of...
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Saturday Spotlight- Muddy Buddies Cotswold Dog Care
It's back to the world which is closest to my heart this morning and that's the world of our favourite four legged friends! Please welcome to the Lady Janey sofa, the lovely Helen from Muddy Buddies Cotswold Dog Care. Hi Helen, please tell me about your company...
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Cotswold Airport Revival Festival 2018- Get your tickets now!
STOP PRESS! The fabulous Cotswold Airport Revival Festival is back THIS weekend! Don't miss out on tickets! Book them now by clicking on the the link below and get an amazing 20% off! This is one event you simply cannot miss. With a vested interest in aviation through...
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Mystery Shop Monday – CrossCountry Trains
This week I’ve got a completely different type of Mystery Shop to share with you because sometimes it’s not what happens, it’s the way it’s dealt with that can make all the difference! From booking the tickets to arriving at your destination, there are a number of...
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Saturday Spotlight – Planned for Perfection – Wedding and Event Planner
This weekend I'm heading back to the homeland for a family wedding so what better way to kick off the celebrations than a chat with a very exciting wedding themed guest! Please welcome to the Lady Janey sofa, the lovely Jane Riddell, the owner of luxury wedding and...
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Gloucestershire Firefighters Complete Epic Bed Push Charity Challenge
One week ago today, firefighters from the Gloucestershire Fire and Rescue Service successfully completed their EPIC 160 mile bed push challenge in the fight against cancer. With donations still coming in, the final total raised for the Oncology Unit at Cheltenham...
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Mystery Shop Monday – Bill’s Restaurant Cheltenham
This week’s Mystery Shop linked in perfectly to my visit to see the “chuffing brilliant” Full Monty at The Everyman Theatre Cheltenham! After all, what better way to start off a fabulous evening than a relaxed pre- show meal? After my last two distinctly mediocre...
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Saturday Spotlight- Moments by Katie Mitchell
As I eternally struggle with trying to master even the simplest of shots on Instagam, it's an inspirational move into the world of photography this week on Saturday Spotlight! Please welcome to the Lady Janey sofa the incredibly talented Katie from Moments by Katie...
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The Full Monty at The Everyman Theatre Cheltenham – A Lady Janey Review
Just tremendous! That’s my verdict of The Full Monty play, which has taken The Everyman Theatre Cheltenham by storm in the opening run of its last ever UK tour. I literally could not breathe with the sheer energy of the performance and after the final few exhilarating...
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7 Best Dog Friendly Places to Eat and Drink in Gloucestershire
From the best of dog groomers to luxury boarding, specialist photographers and wedding day care, it’s a real dog’s life in Gloucestershire for our favourite four legged friends. And it doesn’t stop there as when it comes to dining out, they really are spoilt for...
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Mystery Shop Monday – Marks and Spencer Cheltenham
After last week’s Mystery Shop I was cross but this week I’m just disappointed. It’s hard when you visit a store, which used to be the only place you’d ever dream about buying a particular item but instead of lovely new purchases, you come away empty handed. Read on...
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Cold calling, makes my blood boil
Finally new legislation on cold calling could see companies held to account for their actions and fined up to £500,000. People will now need to opt in to receive PPI and personal injury calls and hopefully this is just the start of a roll out of changes in the law....
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Saturday Spotlight- Glitterbugz Beauty Cheltenham
It's back to the world of beauty this week for my Saturday Spotlight interview where a local company gets the chance to talk about what they do and their views on delivering excellent customer service! Please welcome to the Lady Janey sofa the very lovely Harriet...
read moreHi, welcome to Lady Janey, my unique Customer Service blog! Whether it be in the hospitality or service industry; on the high street or online, I’m here to share what’s good and what’s not so good in the world of Customer Service today and how to ensure that what you spend your hard earned money on is worth every penny!
My EXCLUSIVE Saturday Spotlight directory of excellence showcases only the VERY BEST of local Cotswolds companies and the NEW series of Saturday Spotlight features interviews with the fabulous people behind excellent customer experiences!
My Reviews include my personal recommendations of where is best to eat, drink, visit and stay and the Mystery Shop Monday series reveals which companies really do offer excellent customer service, and which ones definitely do not! #watchoutforthenails
Happy reading! x
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Saturday Spotlight- James Dodkins Customer Experience Rockstar
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Saturday Spotlight- Julie Kent Vice Chair Pied Piper Appeal and all round Wonder Woman!
Rises in rail fares – Do passengers ever benefit from rail fare increases?
What a year! A look back at 2018 and forward to 2019!
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