Saturday Spotlight- Fine Art by Mel

Exciting Saturday Spotlight News everyone! I am so pleased to announce that I am officially a collector- of fine art! I've known today's guest now for over ten years and her talent, enthusiasm, dedication and passion for her work never ceases to amaze me. Please...

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The Everyman Theatre- NEW Autumn Season Preview

From the amazing musical Let it Be to the chuffing brilliant Full Monty and the spine chilling Dracula, there's always a show for everyone at The Everyman Theatre and the NEW Autumn season line up with an all star line up is no exception!     The new season kicks off...

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Mystery Shop Monday – CrossCountry Trains

This week I’ve got a completely different type of Mystery Shop to share with you because sometimes it’s not what happens, it’s the way it’s dealt with that can make all the difference! From booking the tickets to arriving at your destination, there are a number of...

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Cold calling, makes my blood boil

Finally new legislation on cold calling could see companies held to account for their actions and fined up to £500,000. People will now need to opt in to receive PPI and personal injury calls and hopefully this is just the start of a roll out of changes in the law....

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Hi, welcome to Lady Janey, my unique Customer Service blog! Whether it be in the hospitality or service industry; on the high street or online, I’m here to share what’s good and what’s not so good in the world of Customer Service today and how to ensure that what you spend your hard earned money on is worth every penny!

My EXCLUSIVE Saturday Spotlight directory of excellence showcases only the VERY BEST of local Cotswolds companies and the NEW series of Saturday Spotlight features interviews with the fabulous people behind excellent customer experiences!

My Reviews include my personal recommendations of where is best to eat, drink, visit and stay and the Mystery Shop Monday series  reveals which companies really do offer excellent customer service, and which ones definitely do not! #watchoutforthenails

Happy reading! x


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