Mystery Shopping


* Please note that I am currently not offering any consultancy packages or taking on any new clients due to the Coronavirus outbreak. This will be reviewed on a monthly basis as per government guidelines. Stay safe and well everyone!*


Do you really know what’s happening on your shop floor? Would you like to find out?

FACT: In an increasingly competitive market companies, which do not provide a consistent standard of excellent Customer Service, will not survive.

One way you can try to stay ahead of the game –and ahead of your competition- is to hire not just a Mystery Shopper but a Mystery Shopping Consultant.


Why hire me?


The consultancy service I offer is far more than just Mystery Shopping. As a Mystery Shopping Consultant I am able to provide a unique, bespoke insight into the level of Customer Service your company provides by working alongside your team to ensure the customer experience is nothing less than exceptional. I am also the author of the book 30 Reasons to Hire a Mystery Shopper which is available to purchase on Amazon.



I hold a diploma in Customer Service and have experience of working in several areas of the Customer Service industry. I have also been a Mystery Shopper for major UK companies for a number of years but grew tired of never ending tick-sheets and questionnaires so have developed my own Mystery Shopping consultancy service instead where no feedback or advice is generic. Each and every aspect is individually tailored to addressing the needs of your company and your company alone. I can tell you more in 30 minutes than a 1000 surveys will; effectively saving time, money and paper.

Please get in touch today to obtain further information and to take advantage of a FREE 30 minute no obligation telephone call to discuss how we can work together to create the best of experiences for your customers.

I look forward to hearing from you.




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