Mystery Shopping


Do you really know what’s happening on your shop floor? Would you like to find out?


FACT: In an increasingly competitive market companies, which do not provide a consistent standard of excellent Customer Service, will not survive.

One way you can try to stay ahead of the game –and ahead of your competition- is to hire a Mystery Shopper.


Why hire me?


The consultancy service I offer is far more than just Mystery Shopping. As an independent Mystery Shopper I am able to undertake a unique, bespoke investigation into the level of Customer Service your company provides including the option to evaluate how it compares to market competitors and offer recommendations for development if applicable. In addition, by taking advantage of a Mystery Shopping package then you will be eligible for special VIP discounts on any future Mystery Shops.

As an independent Mystery Shopper, I am the author of the book 30 Reasons to Hire a Mystery Shopper which is available to purchase on Amazon.



I also hold a diploma in Customer Service and have experience of working in several areas of the Customer Service industry. I have also been a Mystery Shopper for major UK companies for a number of years but have grown tired of never ending tick-sheets and questionnaires so have created my own Mystery Shopping packages where no feedback is generic. Each and every aspect is individually tailored to addressing the needs of your company and your company alone. I can tell you more in 30 minutes than a 1000 surveys will; effectively saving time, money and paper.

Please get in touch today to obtain further details of the bespoke packages I offer and to take advantage of a FREE 30 minute no obligation telephone call to discuss your ideas and requirements. Alternatively you can directly download information about the packages by entering your details below. Please note that your details are required only to verify the download and are not used for any other purposes as per my policies. You can also contact me directly by email if this is preferable.



I look forward to hearing from you.




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