This week on Mystery Shop Monday, I’ve been to a place that I’ve wanted to visit since it opened in October last year, Babel Cheltenham. With a very important meeting with the Guardians Chief to attend, it was the perfect opportunity to check out the customer service at Babel beforehand. So what did I think?



Friendliness of Service 10/10

I cannot fault the friendliness of the staff. I was served by Alex who was polite, funny and easy to chat to but his partner in crime on the bar was also very friendly. I had my eye on the Nachos but they were a sharing plate so I’ll have to head back another time to try those! Alex had a great sense of humour and when he asked if I could maybe manage the large plate by myself, we laughed when I commented that you don’t get to look this good by consuming double portions on a daily basis and he agreed. It’s always nice to get compliments even if they are made tongue in cheek.


Efficiency of Service 9/10

My food and drink order at the bar was processed quickly and efficiently with no issues. When my meal was served, I was asked if there was anything else I needed but there wasn’t as condiments, cutlery and napkins were already on the table. It was some time before anyone came back over to check that everything was ok with the meal but I was pleased when they did. It’s always important to do this, as some people may not like to mention any issues unless specifically asked.



Speed of Service 10/10

Again top marks for Babel. I was a bit pushed for time when I popped in but I didn’t need to worry about this, as I didn’t have to wait long at all to place my order or for my meal to arrive. There wasn’t a long queue at the bar and it didn’t take long at all to be served and be out on time for my date with the Cheltenham Guardians chief. However this was early evening on a Thursday so think I’ll pop back at a busier time if only to check out the cocktails!


Quality of Food and Drink 8/10

On arrival, I ordered my drink of choice, a lovely glass of Pinot Grigio. However, I’m thinking of changing this in future because as with the nails and blonde hair, ordering the same thing regardless of the fact that it may be my favourite, may be a teeny weeny clue as to who I am! Price of wine and food was very much in line with what I would expect from Cheltenham prices. There’s lots of choice on the menu with everything from comfort food to guilt free dishes and sweet treats to follow.

In place of the Nachos Sharing board, I opted for Panko Crumbed Cod Goujons with hand cut chips, zesty salad, mushy edame and a tart mayo. I wasn’t blown away by the food but it was a lovely combination of flavours and for £12.50 it was a very good-sized portion. In hindsight, I should have opted for the small plate of this dish as then I might have had some chance of finishing it. This is something that Alex should have offered as an alternative when I was ordering considering that we’d already discussed portion sizes. However, to be fair, I was pushed for time so have come to the conclusion that it was my own fault for not making a better choice in the first place.



Overall experience 9/10

I really enjoyed my trip to Babel. There is little that I can find fault with because the service was excellent. The only thing I would say about the bar itself is that although the wide open doors at the front of the bar they really open up the space inside, it was a little on the cool side due to the change in weather. I was glad I’d brought some extra layers!

Until next week everyone! Cin cin!

Lady Janey x






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