It’s a real shame nowadays that it’s hard to know who we can trust and who we can’t. Our years of house building have absolutely destroyed my confidence in the ability of someone to do a job well or a product to do what it says on the tin. I’ve lost count of the number of times that contractor workmanship has been poor, the customer service has been sadly lacking or that I’ve ordered something for the house and its been sub standard.
Don’t get me wrong, we have also come across a few absolutely gems of companies on our house building journey but I’ll save that story for another post. What worries me most is that these were few and far between. Lots and lots of frogs to wade through before we found any princes.
To this day, every time we start a project, I live in hope that this time it will be different and that a product we order will be what we ask for at the agreed price, will work and will be delivered when promised. In the same way, I also hope that someone we employ to do a job will have the ability to do that job without any major supervision or input from us and that they will do the job well.
Unfortunately, more often than not, we end up disappointed and then face endless battles to get things fixed, replaced or problems solved. In order to drive loyalty, the whole customer service experience should be effortless for the customer and not feel like you are running uphill in treacle.
The result of all this is that I’m now always suspicious of any new product or service. In fact I’m probably far too cautious and wary and am constantly looking for the catch in a deal. If something sounds too good to be true, it no doubt is exactly that. I spend a lot of time researching, checking product or company reviews and then dither about making final decisions. This is really time consuming and a complete pain, albeit also a necessary evil for my own peace of mind in today’s world.
I might not get there anytime soon but hopefully with each positive customer service experience, the trust will not be gone for long.