On Monday 21st May, the champagne was poured, the stage was set and a stream of guests had started to arrive at The Montcalm Royal London House. After months of nail-biting anticipation, the wait was finally over. At last it was time to find out the winners of the Boutique Hotel Guest Experience Awards 2018.
Back for an exciting second year, the Boutique Hotel Guest Experience Awards, or BoHos, as they also known, were launched by the Boutique Hotel News in partnership with guest feedback and reputation management specialist, GuestRevu and are designed to recognise and reward the delivery of exceptional customer service in boutique, lifestyle and hybrid hotels.
Unlike other awards decided by industry judges, the Bohos are awarded solely based on guest feedback via online booking platforms, review sites and direct customer feedback in the form of questionnaires, This data is collected over a three-month period and analysed by Glion Insititute of Higher Education in order to establish the winners.
As you can imagine, I was beyond thrilled to be given the opportunity to attend the awards as championing and celebrating what is truly fabulous in the world of hospitality is firmly at the heart of what I do. There really is no greater accolade than receiving an award based on the feedback of the guests themselves so I was in absolute customer service heaven.
Congratulations to all of the finalists and the nine award winners, especially Tara Lodge and Hotel Indigo St. Petersburg-Tchaikovskogo, who won Best UK Hotel and Best International Hotel respectively. I was so excited to realize that I was sat next to very worthy winners, Sinéad and Conor from Tara Lodge! As his Lordship is from Belfast, I’ll definitely be popping in to see them when we next visit the homeland although it might take me a bit longer to hop over to Russia to see the Hotel Indigo.
If you missed them, this is the winners roundup. Here’s to next year everyone! Cin cin!
UK Best City Hotel 1-20 rooms
Montagu Place, London
UK Country and Coastal Hotel 1-20 rooms
Swain House, Somerset
International Hotel 1-20 rooms
Founders Lodge, South Africa
City Hotel 21-50 rooms
Tara Lodge, Belfast
Country and Coastal Hotel 21-50 rooms
Dunalastair Hotel Suites, Pitlochry
Rivonia B & B, South Africa
City Hotel 51 rooms+
The Lalit, London
Country and Coastal Hotel 51 rooms+
Raithwaite Estate and Spa, Yorkshire
International 51 + rooms
Hotel Indigo, St Petersburg, Russia
Overall UK Hotel
Tara Lodge, Belfast
Overall International Hotel
Hotel Indigo St Petersburg, Russia
Many thanks to Boutique Hotel News and GuestRevu for the opportunity to attend the awards. It was so lovely to be able to connect with so many fabulous customer focused and inspiring companies such as Global Hospitality Services, Henley Homes PLC, MLE Hotel and Lighting, Criton, Bethnal&Bec, Drury Tea and Coffee, The Dunstane Houses, Grantley Hall and The Know.