The Old Courthouse Cheltenham

According to Judge Alan Thomas, who presided at The Old Courthouse in Cheltenham until its closure as a court, in the “early days” … “it was uncomfortable and absolutely freezing.” It was rare that a jury was in court but during one case "they sat each day in hats,...

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The Sorry Tale of the Cheltenham Hairdressers

Do you enjoy going to the hairdressers? Is it something you look forward to? I love having my hair done and am so lucky to have my fabulous mobile hairdresser Laura so that I can endeavour to maintain some degree of Lady Janey style rather than looking like am...

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When Audi broke my Audi

Well, it's not really my Audi but after hearing this story, I really felt that it was! So much so that I just had to put pen to paper and share it with you. Regardless of who or what is to blame, Audi has made a customer feel like this and for that there is no excuse....

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Good Customer Service- do women do it better?

With the rise in demand for equal opportunities and an increasing awareness of gender equality, women are now successfully working in traditionally male roles and vice versa. But when it comes to good customer service, do women do it better? There are a whole host of...

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Hi, welcome to Lady Janey, my unique Customer Service blog, the first of its kind in the UK. Whether it be in the hospitality or service industry; in the high street, local shopping mall or online, I’m here to share what’s good and what’s not so good in the world of Customer Service today and how to ensure that what you spend your hard earned money on is worth every penny.

Please take a look at my Cotswolds Reviews of where is best to eat, drink and visit and also the NEW Saturday Spotlight interviews where every week a local Cotswolds company gets the chance to talk about what they do and their views on customer service!

Happy reading! x

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