Death of the High Street- Are we to blame?

Last year saw a record high rate of high street store closures and this trend has continued into 2018 with data from Business Insider UK indicating that more than 3800 retailers are expected to close their doors. Maplin and Toys R Us were recent retail casualties and...

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Is it here to stay or has eBay had its day?

According to data by Statista, in the first quarter of 2018, eBay had reached 171 million active users. A far cry from its humble beginnings in the living room of Pierre Omidyar where it started its life as the online auction website AuctionWeb in 1995. The success of...

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How to save money and look your best for less!

With Cheltenham beauty week in full flow, it's a slightly different post from me this week with a few tips as to how to save money and look your best for less! There's such a fabulous array of events, treatments and experiences on offer that I have been thoroughly...

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Hi, welcome to Lady Janey, my unique Customer Service blog, the first of its kind in the UK. Whether it be in the hospitality or service industry; in the high street, local shopping mall or online, I’m here to share what’s good and what’s not so good in the world of Customer Service today and how to ensure that what you spend your hard earned money on is worth every penny.

My Cotswolds Reviews will show you where is best to eat, drink, visit and stay and my weekly Saturday Spotlight interviews give local Cotswolds companies the chance to talk about what they do and their views on customer service.

Finally and most excitingly, don’t miss my NEW series Mystery Shop Monday where the gloves are finally off and I’m out and about in Gloucestershire finding out which companies really do offer excellent customer service, and which ones definitely do not! #watchoutforthenails

Happy reading! x

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