Customer Service, Caribbean Style

I was lucky enough to spend a few days last month on the beautiful island of St Lucia. This was such a lovely trip as although we went quite often to the Caribbean many years ago before we got married, I’ve only been there once since. Not for any particular...

CrossCountry Trains- first class or cattle class?

This was the decision I made last month when I was booking an intercity return journey to Manchester on CrossCountry trains. My hesitation on choosing a ticket type came about because when I had made a similar journey in October 2015, I had been so traumatised by my...

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