Cold calling, makes my blood boil

Even the thought of writing this post makes my blood bubble. If there is one thing I intend to do now that I’ve embarked on my Lady Janey mission, it’s to do my very best to fight against cold calling especially on the elderly. I must admit that I often tune in to...

Gin-Dependance Day at The Ox Cheltenham

I have to be honest, I started my blogging journey because I was so exasperated with the decline in customer service standards in the UK and was determined to try to inspire companies to improve the quality of customer service they provide. Through my posts, I...

Three UK, it’s good to talk- or is it?

This morning my husband had to contact Three UK about their ThreeInTouch app as it had stopped working and he could not reactivate it. It transpired that the app was no longer available because they had enabled Wi-Fi calling instead. Today was the first we’d heard of...

Press 1 for #Aaaagghh Automated Call Systems

I don’t know about you but automated call systems just drive me to distraction. There is nothing more irritating than calling a company with a quick query (that you you’ve already spent hours trying to find the answer to online) only to end up trawling your way...

Customer Service, Caribbean Style

I was lucky enough to spend a few days last month on the beautiful island of St Lucia. This was such a lovely trip as although we went quite often to the Caribbean many years ago before we got married, I’ve only been there once since. Not for any particular...

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