The 5 Biggest Customer Service Mistakes Companies Make

Primarily my customer service mission was started because I was so exasperated by falling standards in the UK and even though I’ve discovered a lot of lovely companies along the way, the same old shameful companies are still out there, making the same old shameful...

Grenfell Tower, One year on. Will we ever hear the truth?

On the 14th June 2017, just before 1am, a fire broke out in the kitchen of a 4th floor flat at the 24-storey Grenfell Tower block in North Kensington. 72 people died, countless others were injured and all of the residents lost their homes. Unbelievably, it’s one year...

Death of the High Street- Are we to blame?

Last year saw a record high rate of high street store closures and this trend has continued into 2018 with data from Business Insider UK indicating that more than 3800 retailers are expected to close their doors. Maplin and Toys R Us have become the latest retail...

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