About Me

Would you like to get your money back for shoddy customer service and save money in the year of the squeeze?

I’m Jane Hawkes aka Lady Janey and I’m the Queen of Customer Service as crowned on BBC Your Money & Your Life with the King of Consumer himself Matt Allwright.

I have become a regular in the media with appearances on BBC One, ITV, GB News and Channel 5 to my credit and I am a recent addition to the team of experts at Rip Off Britain.

I’ve been featured as one of the top 5 Consumer Champions in the UK and regularly appear in national press and leading publications such as Woman, Woman’s Own, Pick Me Up and Take a Break magazines. I’m an award winning UK Moneyblogger and the go to consumer expert specialising in travel for a number of local and national radio stations.

My first experience of working in the Customer Service industry was at the age of 14 when I worked in the local hairdressers, beautifully accessorised with my shocking 80’s perm, as a Saturday junior. Eventually I moved on to work in restaurants and then took a job with British Airways as cabin crew after finishing my degree. I was passionate about delivering excellent Customer Service and had some of the best times ever flying the world and looking after a whole range of different people.

Unfortunately, life got in the way and my Customer Service career was cut short when I was diagnosed with MS and unable to carry on being a hostie with the mostie. However, I’ve always had a keen eye for Customer Service and when we built our own home, we were battered with a whole range of predominantly dire experiences, interspersed with just the odd glimmer of brilliance, which is what ultimately drove me to put pen to paper.

So here I am now, providing help to anyone looking for redress and refunds after experiencing dismal Customer Service and encouraging companies in order to improve standards of Customer Service and inspire excellence.

On the Lady Janey blog I tackle a range of consumer issues whilst championing the best of companies and challenging the worst to promote the highest standards of service in the UK today.

My latest book ‘Are You Being Served? is inspired by the world of Customer Service and beautifully described by Lorraine Kelly CBE as “a delightful, insightful collection of poems.” My first book 30 Reasons to Hire a Mystery Shopper is also available to purchase on Amazon.

I really hope you enjoy reading my posts. Your comments and feedback are very welcome.

Happy reading!

Janey

 

 

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