About Me

Hi, thank you for visiting LadyJaney!

My first experience of working in the Customer Service industry was at the age of 14 when I worked in the local hairdressers, beautifully accessorised with my shocking 80’s perm, as a Saturday junior. Eventually I moved on to work in restaurants and then took a job with the “UK’s favourite” airline as cabin crew after finishing my degree. I was passionate about delivering excellent customer service and had some of the best times ever flying the world and looking after a whole range of different people.

Unfortunately, life got in the way and my customer service career was cut short when I was diagnosed with MS and unable to carry on being a hostie with the mostie. However, I’ve always had a keen eye for customer service and when we built our own home, we were battered with a whole range of predominantly dire experiences  but also interspersed with the odd glimmer of brilliance.

So here I am now, writing this blog and hoping that we can share our customer service experiences, both good and bad, with the aim of really making a difference together and fight to improve standards of Customer Service in the UK today.

I’m looking forward to working with you all!

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