I was delighted to be invited yesterday to a special blogger’s evening at Hotel du Vin Cheltenham. The welcome was warm but the cocktails refreshingly cool. I have lived in the Gloucestershire area for some time and even though I had heard of the hotel, I did not realise until yesterday that it really is a hidden gem. When I arrived, it was customer service with a smile at the drinks bar.
There’s far more to Hotel du Vin that meets the eye and if yesterday’s visit was anything to go by, then it certainly warrants far more than just a few hours to really discover what it has to offer.
Clearly the clue is in the name and the hotel boasts an impressive 49 bedrooms. However the dining options are equally as impressive. You have the choice of dining al fresco on the terrace or in the Bistro as well as the opportunity to dine in one of the fabulously unique function rooms.
If all that was not enough, Hotel du Vin offer a whole variety of different themed events throughout the year to tantalise your food and taste buds. We were treated yesterday to a tour of the hotel and a particular highlight for me was the Laroche wine tasting room for private tasting sessions with friends. I must try and get myself one of these rooms for home use at the Lady Janey mansion.
If you haven’t been spoilt enough, there are also large welcoming bar areas where you can enjoy a few drinks or afternoon tea and even a spa offering a wide range of relaxing treatments and experiences.
What struck me though was not just what Hotel du Vin could offer but the way it did it. Standards are clearly exceptionally high with attention to detail in every aspect of the service. Although I had expected a light buffet, we were treated to an incredibly generous and delicious spread from the summer menu, beautifully served by the Hotel du Vin team who were looking after all their guests with care.
The wow factor in customer service may be hard to achieve but Hotel du Vin proved to me yesterday that it is not impossible and I will definitely be back.