When Audi broke my Audi

Well, it's not really my Audi but after hearing this story, I really felt that it was! So much so that I just had to put pen to paper and share it with you. Regardless of who or what is to blame, Audi has made a customer feel like this and for that there is no excuse....

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Saturday Spotlight- Blaisdon House B & B Blaisdon

From therapy in Cheltenham to hospitality in the Forest of Dean, one of the best things about my blog is that I keep finding fabulous places right on my doorstep where Customer Service is still definitely a top priority and here is one of them! Today I'm chatting to...

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Good Customer Service- do women do it better?

With the rise in demand for equal opportunities and an increasing awareness of gender equality, women are now successfully working in traditionally male roles and vice versa. But when it comes to good customer service, do women do it better? There are a whole host of...

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Saturday Spotlight: Sole Therapies Cheltenham

Welcome to the launch of my new Saturday Spotlight Series where each week a local company here in the Cotswolds will share what they do and their views on customer service! I started my customer service mission because I was so exasperated with falling standards of...

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My 5 Blogging Goals for 2018- She who dares wins!

When I started to write this, I couldn’t help but think of Del Boy and Rodney from Only Fools and Horses, who in the face of adversity, always resolutely strived to achieve their dreams with the belief that, “ He who dares wins.” In essence, if you don’t take a chance...

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7 Ways to beat the blues this Blue Monday

Mondays are always awful. Undoubtedly the worst day of the week; an early start for work after the weekend with rush hour starting an hour earlier than usual and lasting twice as long, five days to go before another weekend and my local pub is shut in the evening. If...

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2017- My Year in Review

It’s really hard to believe that this time last year, there was no Lady Janey, not even as a twinkle in someone’s eye. However since launching the blog at the end of May, I don’t think I can now imagine life without it.     There there have been days when I could have...

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Hi, welcome to Lady Janey, my unique Customer Service blog, the first of its kind in the UK. Whether it be in the hospitality or service industry; in the high street, local shopping mall or online, I’m here to share what’s good and what’s not so good in the world of Customer Service today.

Don’t forget to take a look at the NEW Saturday Spotlight interviews where every week a local Cotswolds company gets the chance to talk about what they do and their views on customer service!

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