Hi welcome to Lady Janey, my unique Customer Service blog, the first of its kind in the UK. Whether it be in the retail, service or hospitality industry or in the high street, local shopping mall or online, I’m here to share my Customer Service experiences, both good and bad, with a view to making things better for everyone.

If you are a customer reading this, then I really hope you enjoy reading my posts. I would love to hear about your own customer service experiences and hope that you will share them with me. Your comments and feedback on all of my posts are very welcome. Please also read my reviews of places which offer excellent customer service here in the Cotswolds.

If you are a company reading this, I hope you find my posts useful as I would love the opportunity to work with you. I can provide an honest, open and objective review of the level of customer service you offer and can advise how to deliver exceptionally good customer service so that you can create equally exceptional experiences and memories for your customers. I can also help you to focus on customer needs and in an ever changing world, develop your understanding of your customers and what they expect.

I look forward to hearing from you and working with you!


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