Saturday Spotlight- Mini Morsels

One of the best things about Saturday Spotlight is that I have the pleasure of touring the Cotswolds finding the very best of the best to share with you all. This week is no exception as I return to the world of food and drink with the very talented Ali from Mini...

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Mystery Shop Monday- Primark, Gloucester

Welcome to the very first Mystery Shop Monday and where better to start than a very well known high street retail store. Think we all pop in to Primark from time to time, don’t we? Having being reluctant to buy online for fear of getting something which was as far...

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Saturday Spotlight Special: Moi!

Apologies for the interruption to the normal Saturday Spotlight schedule but today it is all about moi! August marks a whole new exciting chapter in the Lady Janey blog so I just had to commandeer this week’s slot to share with you what’s coming up next in a Saturday...

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How to take care of your dog in hot weather

It beggars belief that I am having to write this post but I have been truly exasperated over the last few weeks of soaring temperatures to see that some people still do not know how to look after their dogs in hot weather. I deal with a lot of stupidity in the world...

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Saturday Spotlight – Emma Green Bowen Therapy

The joy of Saturday Spotlight has been the opportunity to discover so many different companies in the Cotswolds which share a combined passion for customer service and which I would never usually have come across. This week is no exception. Please welcome to the Lady...

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70 years of the NHS but how many years are left?

Today the National Health Service celebrates 70 years of providing healthcare free at the point of delivery but how much longer can it survive in its current state? Since its launch, the NHS has grown into the world’s biggest publicly funded health service taking care...

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Hi, welcome to Lady Janey, my unique Customer Service blog, the first of its kind in the UK. Whether it be in the hospitality or service industry; in the high street, local shopping mall or online, I’m here to share what’s good and what’s not so good in the world of Customer Service today and how to ensure that what you spend your hard earned money on is worth every penny.

My Cotswolds Reviews will show you where is best to eat, drink, visit and stay and my weekly Saturday Spotlight interviews give local Cotswolds companies the chance to talk about what they do and their views on customer service.

Finally and most excitingly, don’t miss my NEW series Mystery Shop Monday where the gloves are finally off and I’m out and about in Gloucestershire finding out which companies really do offer excellent customer service, and which ones definitely do not! #watchoutforthenails

Happy reading! x

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