Saturday Spotlight – Kevin Fleetwood

7 years of building our own home, 7 long years and did we ever find a decent builder? No we did not- well not until we'd nearly finished! We had foolishly appointed a local firm for the main build which specialised in building standard estate houses  and it soon...

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The Old Courthouse Cheltenham

According to Judge Alan Thomas, who presided at The Old Courthouse in Cheltenham until its closure as a court, in the “early days” … “it was uncomfortable and absolutely freezing.” It was rare that a jury was in court but during one case "they sat each day in hats,...

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Saturday Spotlight- Love Bites Events

I literally cannot breathe this week as one of the very best companies in the Cotswolds, Love Bites Events, has joined me as my Saturday Spotlight guest! When you first think of canapés, you maybe think of a few vol au vents and sausage rolls. No such thing for this...

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The Sorry Tale of the Cheltenham Hairdressers

Do you enjoy going to the hairdressers? Is it something you look forward to? I love having my hair done and am so lucky to have my fabulous mobile hairdresser Laura so that I can endeavour to maintain some degree of Lady Janey style rather than looking like am...

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Saturday Spotlight- Caz’s Nail and Beauty Salon

Today's Saturday Spotlight is a really exciting one. Finally I get the opportunity to introduce you to the very clever, talented and beautiful lady behind the Lady Janey red nails! We first met over two years ago when she was working from home and doing mobile work....

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When Audi broke my Audi

Well, it's not really my Audi but after hearing this story, I really felt that it was! So much so that I just had to put pen to paper and share it with you. Regardless of who or what is to blame, Audi has made a customer feel like this and for that there is no excuse....

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Saturday Spotlight- Blaisdon House B & B Blaisdon

From therapy in Cheltenham to hospitality in the Forest of Dean, one of the best things about my blog is that I keep finding fabulous places right on my doorstep where Customer Service is still definitely a top priority and here is one of them! Today I'm chatting to...

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Good Customer Service- do women do it better?

With the rise in demand for equal opportunities and an increasing awareness of gender equality, women are now successfully working in traditionally male roles and vice versa. But when it comes to good customer service, do women do it better? There are a whole host of...

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Saturday Spotlight: Sole Therapies Cheltenham

Welcome to the launch of my new Saturday Spotlight Series where each week a local company here in the Cotswolds will share what they do and their views on customer service! I started my customer service mission because I was so exasperated with falling standards of...

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Hi, welcome to Lady Janey, my unique Customer Service blog, the first of its kind in the UK. Whether it be in the hospitality or service industry; in the high street, local shopping mall or online, I’m here to share what’s good and what’s not so good in the world of Customer Service today and how to ensure that what you spend your hard earned money on is worth every penny.

Please take a look at my Cotswolds Reviews of where is best to eat, drink and visit and also the NEW Saturday Spotlight interviews where every week a local Cotswolds company gets the chance to talk about what they do and their views on customer service!

Happy reading! x

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