Cold calling, makes my blood boil

Finally new legislation on cold calling could see companies held to account for their actions and fined up to £500,000. People will now need to opt in to receive PPI and personal injury calls and hopefully this is just the start of a roll out of changes in the law....

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Why there can be no winners with Wonga

In stark contrast to the height of its success in 2013 with over a million customers, Wonga has finally had a taste of its own medicine. With the shoe firmly on the other foot in its financial struggle to stay afloat, it has been booted into administration. But...

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Death of the High Street- Are we to blame?

With Homebase on the verge of collapse and facing a make or break vote on its future, the retail sector has been thrust back into the media spotlight. Last year saw a record high rate of high street store closures and this trend has continued into 2018 with data from...

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Make Ready Events- Outdoor Fun for Everyone

What better way to spend a gloriously sunny afternoon than making the most of the great outdoors in the beautiful Surrey countryside. When tasked with finding an afternoon of activities to occupy my favourite little people during their school holidays, Make Ready...

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Hi, welcome to Lady Janey, my unique Customer Service blog, the first of its kind in the UK. Whether it be in the hospitality or service industry; in the high street, local shopping mall or online, I’m here to share what’s good and what’s not so good in the world of Customer Service today and how to ensure that what you spend your hard earned money on is worth every penny.

My Cotswolds Reviews will show you where is best to eat, drink, visit and stay and my weekly Saturday Spotlight interviews give local Cotswolds companies the chance to talk about what they do and their views on customer service.

Finally and most excitingly, don’t miss my NEW series Mystery Shop Monday where the gloves are finally off and I’m out and about in Gloucestershire finding out which companies really do offer excellent customer service, and which ones definitely do not! #watchoutforthenails

Happy reading! x

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